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August 2023 by Linda D.
The pharmacy is seriously understaffed, to the point where driving to the store to ask the pharmacy staff a question would make sense, except they are too busy even when you're in the store. You can hear the phone in the pharmacy ringing continuously and constantly but you never hear anyone pick it up. On more than 1 occasio, I went to pick up a prescription and the price was so high (in the hundreds of dollars) that I knew that it couldn't possibly be right so I asked if they applied either my insurance or Medicare (I have both) and they insisted that they had but when I called Medicare, they told me that no one had "run the prescription through." So back I went to the pharmacy and insisted that they "run" the RX through and miraculously (sarcasm) the correct price appeared. I spend more time on trying to get my meds refilled than I do on anything else in my life. It does not and should not be this bad.
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July 2023 by Blake G.
So I'm switching it up from my usual bars, restaurants and brewery reviews. Today I'll review a pharmacy, yep a pharmacy. I had a quick trip to the North Shore to visit in-laws and I was flying out a couple days later on a business trip out of Logan. What I forgot to think of on my trip is that my antibiotic supply for a recent spider bite was nearly exhausted. I had one more refill on this script but it was called in to a Walgreens near my home in NY and it was a Sunday. I decided to visit the Beverly store first thing Monday morning to see if there was any way I could transfer my reservation there or have my Doctor call them. I was greeted by a female pharmacist who listened to my shortened version of my dilemma and she quickly said "no problem let me see what I can do". She found me in the Walgreens system and was able to transfer my order to Beverly. Next challenge was to make sure NY insurance would cover it. She asked me to give her 10 minutes so I did a quick shopping spree around the store. I returned in what was probably 8 minutes and she had my order filled and fully covered by insurance. I know this isn't the most interesting review but the exceptional care and attention I was given was honestly unexpected and refreshing. Great job to this employee and her team.
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April 2023 by Sarah B.
I have been on hold with the pharmacy for over an hour. When I have had a message, it has said I have 1 person ahead of me. Three times it has rung through and I have either had the store hang up on me or put me back on hold. This is maddening, atrocious service, and the final nail in the coffin that I will never fill another prescription at any Walgreens.
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April 2023 by Marshleen H.
I come here to pick up my prescription and everytime you go through the drivethru you are ignored. Last time I waited almost 30 minutes and just had to end up going inside. Today, the light was on indicating that the drive thru was open, I watched as many workers walked by the window (which was half closed) and ignored me. I waited about 10 minutes as I saw they had a huge line inside and then I called (no answer). I called the front desk and they had to tell me the drive thru was closed. There were also cars behind me waiting. It would have been very easy for someone just tell me it was closed instead of ignoring their customers and turn the lights off outside. I'm 9 months pregnant and the last thing I want to do is walk inside somewhere that has drive through service. Don't offer the service if you do not want to attend to the cars outside.
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March 2023 by Che C.
Went to this location on a late night to get some items and the overnight staff was not friendly at all. If it wasn't for the fact that the cashier had to tell me the total I don't think I would have ever heard their voice. The location was fully stocked but I didn't care for the customer service. If you must go to this location go early in the day.
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April 2022 by Bella J.
smells bad. staff don't seem enthusiastic about working there. parking lot is even kinda dirty. wouldn't recommend
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December 2021 by Jane Y.
This Walgreens was great until about 4 months ago. most of the staff has been replaced with incompetent staff who don't know what customer service is. They put you on hold, pick up the phone and put you right back on hold without saying a word. Absolutely awful
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July 2021 by Reviews Help O.
Haliegh was so nice and helpful with assisting me with cosmetics. Thank you so much Haliegh!!!
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June 2021 by Michael M.
Used to be such a good pharmacy but recently they have gone down hill in a big way. I have missed doses and gone without medication for extended periods. They claim to be waiting for physicians approval but when I contact my physician they have not been contacted.
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March 2021 by Andrew D.
The Head pharmacist was absolutely terrible I just received a spinal fusion and sent my fiancé down there to pick up the prescriptions she was yelling at her and completely rude With the most unprofessional person we have ever dealt with I even had to get my pharmacist to talk to my primary care doctor while she's screaming through my fiancé cell phone on her phone and takes her phone out of my own fiancé's hand she's an absolute disgrace and needs to be fired from this establishment ASAP or I will never come back and do work with their pharmacy again
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March 2021 by C. L.
There isn't enough room here to detail what I've been going through with the pharmacy at this location for the last few weeks, let alone every time I've refilled a script here over the last 9 months. I transferred to this location after dealing with the exact same runaround and shenanigans at another location I'd been at for over a decade (so we can't even blame a pandemic here--there's clearly systematic issues going back several years with this company). Things were seemingly ok for the first few months or so, there were no issues. But since last year, every single time I fill or pick up a script at this location, there's nothing but runaround and hassle. Pharmacy staff here for the most part don't seem to want to or even know how to do their jobs. My experience with multiple staff in the pharmacy, including the manager, has proven over and over again that nobody there knows how to process billing insurances. They're quick to blame the customer and the insurance but when all is said and done, the problem is always on Walgreens' end with the pharmacy techs and pharmacists not filling or billing things properly. The level of ineptitude, arrogance, and poor attitude here, coupled with a clear lack of decent work ethic, is mind-boggling. Due to this most recent runaround and lack of follow-through on filling a script that multiple calls to my insurances have repeatedly verified that said script is indeed covered, they continue to play games with me and have thus now lost a 20+ yr Walgreens pharmacy customer. If you want to avoid headaches and runarounds, I highly recommend anywhere but here.
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February 2020 by Lucy E.
Worst Walgreens ever. Pharmacists don't do their jobs and are extremely rude. They're always "short handed". If you're going to go to a pharmacy around here go to CVS because walgreens is a waste of time.
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September 2019 by Darsh M.
This location on multiple occasions has refused to sell me needles because they are assuming I'm a drug addict based on how I look. THEY'RE FOR INSULIN YOU MORONS!!!!
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June 2019 by Jaynee S.
I went to this Walgreens today and let me just say...I WILL be back!! I'm a Home Health Aid and take care of a woman with Dementia and memory issues. Shopping usually tends to be a battle with impulse grabs and wanting everything in sight. A treat ever now and again is fine however having memory issues buying multiple quantities is not encourage as they are used immediately especially candy bars. Alex, the cashier was WONDERFUL! I was able to push an item to him and shake my head and like he knew what I meant! It saved us from overbuying and the client getting upset with me! I felt compelled to stop back after my shift with the client and thank him personally!! It made my day! THANK YOU ALEX!!
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April 2019 by Barbara W.
After Rite Aid closed, my prescriptions were sent to Walgreen's on Elliott St. At first I wasn't happy but after several visits, I started to feel welcome by the staff and anytime I was looking for something, a staff person would actually take me to the site. Anytime I get a prescription filled it is always ready when I get there. I don't have to go and sit and wait, as I get a phone call that it is ready. Their stock is always filled and it is rare that I don't find what I am looking for. I would give this Walgreen's a good report especially their staff from the pharmacy to the check out person. When lines start to get long someone is called to help and so the processing of getting out is quite fast. (Hate those darn brown bags...they do rip...so now I bring my own cloth bags).
