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March 2023 by Clifton Fountain
Had a absolutely amazing experience with my Jackson Hewitt tax prepared Mr. Vkron. Who made me feel relax and comfortable with me getting my taxes done by him. I enjoyed the experience and will definitely keep returning to him for my taxes in future to come .
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March 2022 by KATHRYN LOONEY
This was my second year using JH in Silver Spring. I respect the issue of the phone constantly ringing this time of year… it’s the sign of business BUT what I did not appreciate was the preparer allowing not one but 2 physical interruptions during my SCHEDULED APPOINTMENT. First was an employee from a local shop who shared the parking lot with JH… complained that JH customers were taking up their parking spaces in front of their store… I was the only JH customer at the time… no one waiting. Then 10 minutes later a man walks in off the street to make an appointment for 4 pm that day. I asked him why he couldn’t call and make an appointment line I did. No response. So, I kept quiet. And lastly… your preparer openly admitted he was NOT VACCINATED which made me very uncomfortable. You need to have your employees vaccinated. I will not be returning to your Silver Spring location and next year I will be sure to inquire first of vaccination status bf I MAKE MY APPOINTMENT!
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June 2021 by tawanna Edwards
I had a wonderful experience with Jackson Hewitt Tax Service. The preparer really took time to make sure that my taxes were done correctly. They were also very professional and kind. I do recommend them. I wouldl definitely do my taxes there next year.
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April 2021 by Marcolm Banks
Just got my 2020 taxes done by Mr. Vitaly Kroner. A real cool guy, ultra-professional, and also funny. The time was quick and he was able to get my taxes done in an easy fashion. Definitely recommend going to him, if you want to get your taxes done in the Greater DC area!
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March 2021 by Nay Smith
I came in to get my taxes done. The office is very dark and damp looking compared to other offices that I've visited. I asked the preparer a couple of questions before getting started so I could understand how the process works. This guy is very rude and he doesn't really want to do taxes. I felt like I was bothering him. I just told him nevermind and walked out. He then said "Good!" as I was leaving. I wouldn't dare allow him to see my personal info such as W2 and social security information.
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February 2021 by Glorimar Pellot
Just finished getting my taxes done here and would recommend everyone to get theirs done here. Vitaly Kroner was phenomenal. He was efficient, accurate, helpful and went above and beyond to get my taxes done as painlessly as possible. You want great customer service and someone that treats you like family come here
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January 2021 by Colorado Jazzy
I been coming over 15 years. The staff just is great!
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July 2020 by John Schwanke
Mr. Kroner did my taxes in 2019 and did a good job. I am a 30 year veteran and wounded warrior. I have TBI and PTSD and it takes me a lot to get out plus I lose things. I just visited him to help me since I lost my printed return and need my AGI to file this year. He was extremely rude to me in front of a female customer and would not even tell me to come back to help. I will never use his office again so will have to travel farther from my home to file. This will be very hard.
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April 2020 by Gary Goldberg
Vitaly is knowledgeable, patient, through, polite, honest, and basically everything you want from a tax professional, which is why I come to him every year.
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March 2020 by Cynthia Tenicela
Vitaly has been doing my taxes for about 10 years and I have always had very positive experiences. My tax issues have often been complicated and I have always felt 100% confident that they were being done in a professional manner.
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November 2019 by Manuel Becerro
I started using Jackson Hewitt tax services about 3+ yrs ago. After being terribly disappointed with other widely known services. This location is conveniently close to Wheaton Metro station and we found Mr. Vitaly Kroner. He took his time to explain what he was doing, ask about our expenses and such, advised us on how to save money and made sure we understood the pros and cons of all the decisions. I strongly recommend this location and greatly appreciate the time and work that is put in to the services provided to me and my family.
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April 2019 by Andrea Speight
My Husband and I arrived on time to the Wheaton-Glenmont location for a 7:30 pm appointment... we were rudely informed by the JH Agent that “It was going to be a while†before he could see us.?!? Puzzled I asked what does that mean, 20/30min. In a frustrating haste the Agent shook his head saying I don't know, like I said it's going to be a while!!? He did not apologize for basically canceling our appointment!!! What's the point of setting an appointment! Rude/Unacceptable/Unprofessional!!!!!!
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March 2019 by Priscilla Cullen
yesterday was the 6th year that my taxes have been prepared at this site, every year I know the accountant had my best interests at heart and worked to get me the best refund possible. I was asked about my expenses. I was told what to request to be taken out each paycheck, so at tax time I don't have to pay but also what to ask be taken out some I don't pay more than I need to. I've gone other places and no one else bothered to advise me like this. I've never had an issue with any of filed returns. Even though there are walk ins, I never have a long wait. I have always gotten an appointment on the date I asked for. I have always been treated with the upmost respect. II totally endorse using this site for tax preparation
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September 2017 by Nate Bonsignore
I've considered going in person vs. doing this online. Good to know there is a location here
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May 2012 by A Google User
I come here every year. I've never had a better experience anywhere else. Everyone here is friendly and experienced. Ask for Sam to do your taxes, he's honest, trustworthy and efficient. He always helps me quickly and calmly. He really knows what he's doing and is not someone who is going to cheat. For the level of work they do it's worth every penny. I will always get my taxes done here.