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January 2024 by Fermin Garrick
Very helpful stall.... customer service eager to answer questions.
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November 2023 by Ben Gross
Haven't been to the shop in a long time, probably since my kids were working on craft and science projects.I was pleasantly surprised to see that they have more than just fabrics and sewing things, the staff is super nice, helpful and seem to know we're just about everything was!It's really easy to get in and out if you park in the covered parking garage on the ground floor.Highly recommended...
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November 2023 by Netta Douglas
The gentleperson at the register was extremely delightful and full of exuberance. Engaging with them is truly the highlight of my experience and sets the bar for customer engagement for me.?
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November 2023 by Sophia Zipparo
Greg T. was absolutely amazing and we recieved great customer service! Give this man a raise!!!!!
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August 2023 by Jourdana Claibourn
There's literally about one employee who seems to like working here.I'll let y'all figure out which one that is.For the rest?This is a hobby shop. You don't have to be uber perky & fake, but you are required to be at the very least helpful.
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June 2023 by ll
As a creative . I have been going to this location for many years and it is still a favorite. Customer Service to Variety of quality items at great pricing. Great location :)
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June 2023 by Leslie Arnelle TV
As a creative . I have been going to this location for many years and it is still a favorite. Customer Service to Variety of quality items at great pricing. Great location :)
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May 2023 by Elliott Ware
I met Ruthie today. She's been a friend of my wife for a while. She genuinely wants to provide customer service that is closer to mentoring a friend. The selections and layout of the store is navigable. And, there always someone willing to provide support. Great place!!!!
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April 2023 by Lilka M.
This is the only Joann I go to, and it is not the closest one to me. I can easily find product, it seems to restock regularly (at least as regularly as anyone can these days!), and the staff respects my personal space. I only wish I had better cell service in here, but that's not the store's fault. Just have to pre-load any websites or coupons you need before going in. I have spent an embarrassing amount of money here, and will continue to metro northward here.
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February 2023 by Bailey Olisa
Needed some fusible fleece for a craft project and it was on sale for 50% off. Didn't have to wait for two days from Amazon.
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February 2023 by Wenonah Dodd
Inside a mall and very small. They have a little bit of everything so if you are looking for something specific I’d suggest calling first.
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February 2023 by Dan Hood
Same as every other Joann’s in existence - one poor cashier for the whole store. Plan on spending your whole afternoon in line at this dump for the privilege of overpaying for what you should have just ordered off amazon had you planed ahead. Remember when adequate customer service was a thing? Have a spouse that “just needs to pickup one thing”? Better plan on catching an afternoon matinee somewhere (and perhaps a drink afterwards).Edit: both bathrooms out of order, what a dump!
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December 2022 by Janice Temple
I tried the online pickup service for the first time at this location. I some fabric. I got the notification to let them know I was on my way. I responded yes. Then while I was driving the store called to tell me they were out of the fabric I had ordered. They wanted to know if I wanted to cancel the order. I told them that I was almost there. I picked up my elastic and grabbed some other fabric to replace my canceled order. When I got to the check out, the cashier who was waiting on me told me that entire bolt of fabric that I had ordered for pickup was missing. She advised me not to do in-store pickup but to order directly from the warehouse. Well the missing fabric went on sale the next day, so I ordered as much as I could. Now I am getting canceled orders for ship to home of this fabric. Guess I need to find another fabric supplier.
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December 2022 by Evan Ibrahim
This Joann’s is a convenient location and has friendly and helpful staff. Usually I can find what I’m looking for and also get a few other errands completed while I’m the mall or general area.
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December 2022 by Trece L.
This review is based on an online order pickup. I placed an order the day prior due to product availability and opted for curbside pick-up. After work I figured I'd swing buy tap the app and be on my merry way. LIES. I opened my order and tapped the app easy peasy...car info entered and then I arrived at the mall...I could not locate curbside pick-up for Joann. Family parking, car wash parking, Dicks parking but no Joann so I headed into the store. The line was pretty long with one employee working and assisting a customer with an unusual return. The line continued to grow and even though another employee came by to talk to the cashier she didn't open. Finally another employee arrived and said oh wow you have a line. She was friendly and productive and in no time it was my turn. My order was ready and she placed all items that were in a big box into plastic bags. While the employee provided great service the store was in shambles. I probably would never browse this store and would only return based on item availability.