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February 2023 by Danny T.
I placed a large order with Costco (2 pallets of paper) to be shipped.Order was placed on 8th Feb and still not shipped. The vendor has it in stock. Costco is not giving a straight answer about shipping and have messed up the order. Incorrect tracking # provided. On asking them none of their people can give us a correct I must say that their management has taken a downturn. Looks like they are too confident of themselves. If I was managing them, I would have fired the entire management team.
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January 2023 by Andy Y.
First time at this Costco and for a Sunday afternoon, it was chaos! Parking here was a mess. Entering the address takes you to a shopping mall where the Costco is located and my first attempt to park was in the garage. The traffic and dodging other shoppers pushing their carts throughout the garage was a mess. I finally left the garage to the outdoor parking area, which was a little better but not by much. To get in to the Costco, you essentially enter in to a mall. Once inside, it was the usual of what you will find at any Costco. There are a lot of shoppers, going in all directions, moving at various paces, distracted with their phones...makes an eventful and stressful experience. I came, I saw, and I learned...to never come back here on a weekend. Enjoy!
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November 2022 by Tim M.
My granddaughter's Fourth birthday party was last Saturday. She loves pizza. Costco sells large pizzas for $10! My daughter and I arrived about 10 am. We ordered 6 pizzas at the order screen as we were paying with credit. This turned out to be enough plus some for leftovers! My daughter went to off to pick up a few Last minute supplies inside the store. I waited with a cart for my number #894 to be called. My daughter finished up & joined me. Just then our number was called but it was not to tell us that the order was ready. We were asked if we called the order in?? It had been about 20 minutes. As I continued to wait while my daughter went out to put her stuff into the car & to pull the car up at the front entrance. Then we both waited & waited!! It took 40 more minutes to finally get called back up to the counter! I went up 2 times just to inquire about it. By the time our number was called they were serving guests with numbers in the 930's. The cash only orders done at the counter that were smaller had all been finished! I don't know when they actually started on our order! We left immediately. It was after 11 am and the party had already started. In about 10 minutes we were home. The pizzas were a hit with the kids. When making a large food order I recommend that you give yourself at least 75 minutes! Until next time be kind to each other. #costco @yelpdc #partytime #wholepizzas #birthdayparty
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October 2022 by L L.
I have no clue why people are rating this store so poorly. I've been going there regularly since it opened and have nothing but good things to say about staff, merchandise and prices. If I can't find the item I want at the Silver Spring location, the staff have helped me locate it at another store and called ahead to make sure it's held for me. It's a very busy store because it's such a good place to shop. The only issues I've ever seen were customers talking rudely to staff. I gave it a 5 and stick by that rating!
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August 2022 by Shanaz M.
This review is for the tire center. Horrible unprofessional service. I went in last week Wednesday to get new tires. They didn't have them. Ended up ordering 4 special tires for my SUV ($1100). Guy tells me it should be there in 1 to 2 business days. Since I didn't hear anything from them I went in this week on Tuesday. Grumpy guy Julien Lamothe says no appointment for Tuesday & puts me in for 6pm Thursday. Finally I received a call from Costco tire center on Thursday about my tires at 5:45 pm to confirm that they have received my tires. I went and dropped off my SUV at 6pm. I received a call at 7:20pm saying that they cannot remove my spare rim underneath my SUV. I didn't have any special key or any other piece to remove it. When I had the flat tire Road side assistance helped me to take out my spare and put my old tire underneath. Costco should have these kind of gadgets to remove all types of tire (what's the point of having a tire center) Another guy was there & he said he will be able to remove the tire & lazy mechanic Jonathan comes & tells me if something happens while removing the tire underneath they are not liable for my tire/rim. It was a simple things to unscrew my tire which was underneath my SUV. They were so lazy to do it. Period. The main reason which really pissed me off was, Jonathan (btw - Jonathan is a moron) was telling me that he was doing me a favor. Since I was not in their appointment list. I think all of them are high on something. Very unprofessional, rude & pathetic. I ended up returning my order & got the refund. These unprofessional mechanics ruin Costco name. I really don't know why people go to places like these. This ruined my time & I have never had a bad experience like this mechanics before. I would suggest everyone not to go to this place. Very bad customer service. You can't expect professional service from this Costco Tire Center.
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June 2022 by David M.
In general Costco is a great store and I'd give it four stars, but I'm putting this review in to let members and Costco know that their HVAC contractor should not be patronized. We asked for a bid on a heat pump. A charming guy came out from FH Furr, the Costco contractor. Very informative, took hours, seemed sincere. Got to the bid and it was mid $8k "if we buy today". This was with the alleged Costco discount if we went to the extra cost Costco card. Oh and he wouldn't break down the labor and unit costs. Over the years we've learned that when you get to the "if you buy today" stage then they can't compete on price or delivery. As it were another Lennox premiere HVAC company came in the mid $7K range with no Costco discount. Spent about 20 minutes and broke down labor and equipment costs. Members beware and Costco you can do better than working with these guys preying on members who assume they're getting a good deal through you.
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June 2022 by Tol C.
Horrible customer service. I had a flat tire; went there at 9:00Am - they said it will take 1 to 1.5hrs to fix a flat tire ... I said OK... They called me at 11:00am - said they can't fix the tire; they don't have a tire in hand ? The employee was extremely rude ... Went to store to let their management know but I was told there was no manager on duty ( i know it is hard to believe ) I was told they were all at a meeting :) Stay away from this location big big time ... I spent 2 hours and once again; it is the customer service. PS: I was charged for the tire fix upfront - I could get a refund after I call and speak to a manager at store..
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April 2022 by Glorianne S.
Their return policy. The employees seem chill. The lines move faster than I expected. I just don't like that when I run out of something, what they have to offer next time is different sometimes. I'm unable to rely on the store in that regard.
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April 2022 by Alberto Hernandez
Quality and decent price Always have what a need it
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April 2022 by John D.
I had an altercation with the manager of the eyeglasses area and his resolution was to physically attack me. He threw me accross the floor into the flat holding TVs. Blood everywhere. Cops and EMTs showed up, but no one from COSTCO seemed concerned. When my lawyer asked what actions they were taking to make sure I could be safe in their store, no answer. Buyer beware.
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December 2021 by Margy C.
This review is based on the tire center. I bought four tires online and had to wait a few days for them to arrive. I was then allowed to schedule an appointment a week out. This would have been very inconvenient if I really needed my car. My appointment was for 11:00 a.m. and I was told in my email reminder from the store to arrive 15 minutes early. So I did and ended up waiting 30 minutes to have my car checked in at the counter. There was only one person working the counter with at least six people waiting. The hold up was usually people who did not have an appointment but came in to buy new tires. I was surprised that people do not know what the make and model of their car or the year. Hence the phone call to the spouse. Then another phone call to the spouse to see if the tires they want to purchase is okay. I was told that my car would be ready in 1 hour and 45 minutes. I did not get a call until three hours later. That is just too long for someone who has an appointment. I was thoroughly exhausted and hungry. I wanted to get some air from the crowds in the mall but it was a cold winter day. I ended up sitting in Chipotle for over an hour just waiting for my car to be ready. I did do a little shopping in the warehouse but I certainly couldn't stay in there for 3 hours especially with two masks on. It was nice that next to the tire center there is parking marked for anyone dropping off their cars. I only wished they left my car there when I came back for it. I had to walk up and down the aisles until I found my car. Upon coming back to pick up the keys at the counter, I was told that Costco does not do tire alignment. What?!?! I was totally unaware and now I have to find another tire center to do this. Maybe I should have gone to NTB in the first place. I remember going to them years ago and they were able to help same day.
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December 2021 by Ana P.
Great location, inside Westfield Wheaton. The tire center here is actually calm (as compared to Gaithersburg and Springfield). The staff is great, everyone I spoke with was friendly.
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December 2021 by Team R.
Marta P, worst supervisor ever. I came in looking for some sodas for some party I was having but I forgot I also needed some sparkling water I come back to get them. I quickly tell my daughter to run Nextdoor to this Chinese restaurant and buy some boba tea for me and her. Then while I'm on the phone taking with husband to come and use his card Marta P, is being rude to my daughter and telling her that she could not come in without a membership and that she was way yo young to even come inside. WTF. She was with me and and I'm sure that kids are allowed to come inside if accompanied by an adult. I really loved Costco but she had to ruin my experience by yelling at my daughter to leave .
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November 2021 by Thida Naing
Last night, I ordered whole pizza was under cooked and cheese are not melted. When we’re eating felt like ground meat. What’s wrong?
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September 2021 by Katie H.
This has become my go to Costco mostly due to the fact that it's so conveniently close to our home. I also appreciate that there's a target next-door! I will give a heads up that early on in the day, a wine sometimes forms at the entrance. I believe this might mostly be due to Covid and social distancing? We only just re-joined Costco after not using it for a few years. I feel like there are options of Paleo food and keto food have quadrupled and I love it! I feel like every time I go there I find a new product! I can find Paleo tortillas, Paleo tortilla chips, Paleo granola bars, keto cereal, Paleo buffalo dip, not to mention a bunch of premade meals that you can keep in the fridge or freezer. They're all super easy to defrost and come together in minutes. I love it! I forgot that you can't use American Express here. Only Visa loud! So just keep that in mind. Are usually park on the parking lot side although you also have the option of a garage on the other side. Either way, things can get busy!
