-
January 2024 by Jennifer Vasquez Perdomo
I will not visit this store again, poor quality garments in the first wash the threads came undone and it is too expensive for garments of such poor quality.
-
June 2023 by Betty D.
This place has very cute styles and the clothes are up to date with the season. All the clothes are organized and color coordinated and coordinated by style. They aren't cheap but also aren't super expensive. Pants on average here are $27 and shirts like $25. This place is great for homecoming dresses and prom dresses too. The prices of the dresses range between $30-$300. The staff here are friendly and greet you. I've bought clothes from here. They have $10 and $5 sales every month and the cutest styles would be on sale!
-
March 2023 by edjjfashion
I work retail I am actually a store manager I used to work for Windsor I usually don't leave reviews but this was the worst customer service I've ever had in my whole life two young ladies sitting at the counter having a whole conversation never looked up to see if I was okay or to even greet me if I wanted to steal I would have been able to because they didn't even customer service me. Then when I was ready tocheck out they still were having a conversation I had to ask to be rung up this is unacceptable and only reason why I brought earrings because I really like them I will not be coming back to that location to spend my money.
-
December 2022 by Alexis Chandler
Blake helped me find a dress that was so hard to get. Customer service was spectacular! I am beyond appreciative of the level of professionalism and customer service! I’ll update with photos
-
November 2022 by Damaris Encarnacion
I am so impressed with Mercedes at Wheaton Windsor. I called the store to find a specific item and although they did not have it store, she went out of her way to call another store to ensure they actually have it in stock. She called me soon after to let me know that the item has been set it aside for me. She was super sweet and kind. This is exemplary service.
-
October 2022 by Roxana García
What nice dresses they have in the store.But the staff is really rude, they should treat better the costumers.Not coming back to that store again.
-
September 2022 by Patrice M.
*I mistakenly left this review on the Montgomery store's page. Reposting here. I've shopped online at the Windsor website and was happy to see there was one at the mall near my house. I had already placed an order, but wanted to exchange one of the dresses I bought for something else because I didn't like it. I went into the store and it was fine. After a few minutes, I overheard some of the young employees talking and they used a couple curse words. In my head I thought that that was pretty unprofessional, and then wondered if at 30-something years old I was becoming an old lady lol. I let the cussing go and went to try on my dresses. I had about 7 dresses to try on and the associate let me know that I could only bring in 3 at a time. A lot of stores limit the amount of things you can bring in. Three is the lowest I've ever heard of but it was fine with me. She held the remainder of my dresses outside the fitting room. I went in and tried the first 3 dresses and didn't like any of them. Now I'm standing in my underwear only and need to get the next set of dresses. I called out to the associate twice and got nothing. So I had to put back on my clothes and get the rest of my dresses. Annoying. Naturally, I ignored their rule and brought in my remaining 4 dresses. I settled on a dress and a pair of joggers I saw while browsing. Now it's time for my return. I don't know how their system works, but it seems they have to sign onto the Happy Returns website to start a return? So the very pleasant associate that was helping me didn't have the password for this website. After about 10 minutes of trying, she texted someone for the login info. Now she's logged in and is still having difficulty doing the return. In between all of this, another employee walked over and said "if that's a special occasion dress she can't return it." This was just rude because she had no regard for me standing right there and saying that. Aside from the fact that nowhere on the website did it say the dress couldn't be returned. I wasn't paying her any mind because I knew the dress was returnable. Anyhoo, the first associate had to call her manager on the store phone for assistance. I guess she's out. Update, she just put me on the phone with the manager. I can't make this stuff up. The manager explained to me that they just started doing online returns and yada yada and my purchase today would be final sale. I started to argue that but I don't plan on returning anything, I just want to get up out of here. The manager is now walking her through the transaction over the phone. I've been typing this up as I've been standing here, so that's how long I've been here. I'll update the review if I need to. Okay I was finally done until I realized she didn't return the second item I had to return lol. Hopefully I'll be out of here soon. The lady helping me is very nice and apologetic, so that makes up for all this wasted time a little. ***Update*** She also gave me a coupon for 15% off my purchase. It expires on 10/31 and I doubt I'll be back by then, but it's the thought that counts right? I also got a message soon after I left my initial review that was posted on the wrong locations page from the district manager, Xach. He messaged me to give him a call and I did and we spoke for about 15 minutes. I hope my feedback will help him improve his stores. He did advised that a lot of the associates are new and that they will be re-trained. He also took my email address to give me a store credit. I didn't think I would be back, but I will give Windsor another chance, thanks to Xach.
-
August 2022 by Jocelyn Carter
It has nice clothes for formal wear events. Not allot of work from home attire.
-
June 2022 by Asake Dollar
Some ladies working in this store are rude especially when dealing with customers making returns. They trip me out with their horrendous lashes and ridiculous ridiculous wigs too.
-
April 2022 by Christina Daly
This store is awesome! The dresses are beautiful and reasonably priced.The staff is amazing. Store managers Chris and Moniya go above and beyond to help the customers. They are very efficient at their jobs and go out of their way to make your wishes come true. Ignore any negative reviews- it was probably a one off or not true.. This staff is great! This is our go to store even when we don't plan it to be. We always end up here for our dresses. It's always where we end up finding "the one". Thanks Chris and Moniya for helping make our wishes come true at Windsor!
-
February 2022 by Thee Doll
Mangers Nicole amd Aniyah at Windsor Wheaton mall customer service was so excellent .. I came to look for 1 thing and left with a new start to my Wardrobe… Last month I was there and Store Manager Chris was so excellent and store was easy to shop once I understood the store
-
October 2021 by Madilyn Ashmore
It is 7:08 and they close at 8. They open whenever they feel like it and every time I come to shop they are always closed when I get there whether it’s the afternoon or evening. Are they ever open? Also every time you come in you never get a greeting, they always act like they don’t want to be there. Imagine being in retail and not knowing how to talk to people. They basically get paid to sit around on their phone, be lazy, and give you dirty looks because you want to shop in their store.
-
August 2021 by Andi Gunther
I got the cutest dress here!
-
April 2021 by Sofia Ramirez
Nice dresses but I would avoid the guy that works there... he can be rude and mean, doesn’t make the shopping experience pleasant
-
February 2021 by Prina Jackson
(January 23, 2021) Haven't shop here, but it's always alot of people goin in this store. Maybe one day I'll check it out. The title of store is interesting!