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July 2024 by Laura Briskman (Laura)
Arrogant employees in the Rockville store keep me closer to home and the Colesville Verizon location. The employees there are just a tad better, still a bit more 'holier than thou' making the customer feel insecure. Prices for service and monthly upkeep were too high for me so I has to switch back to my former carrier.
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July 2024 by joseph De happi
I was helped by Dimetric, excellent and very nice guys how know how to make customers happy.
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July 2024 by R Smith
I just wanted to say thank you for your excellent customer service. Steve was able to get my phones camera. He was very helpful and professional, thanks again for your support and experience!
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May 2024 by OSCAR ROMERO
A TOTAL DISGRACEFUL SERVICE OVER THE PHONE IS UNJUSTIFIED TRATMEN FOR A CLIENT IMAGIN IN PERSON ,NO NO NO SIMPLY DISGRACEFUL. NO A STAR DESERVED.
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April 2024 by Karen and Mandrake Sumners
Went to this location to activate a new phone. The white, middle-aged, tall employee had such a hostile, condescending tone, towards us. My husband nor I wanted to deal with him! His behavior actually had me thinking of changing carriers!
We will NEVER set foot in that store again and cannot recommend it to anyone. I urge potential and existing customers to go to the Bethesda or College Park location instead. It's a 360 degree difference!
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February 2024 by Seyoum Demssie
The service I received in this store has been beyond excellent. I was helped by Jason Gold. He had gone above and beyond to ensure I had all my questions answered, explained everything in great detail and even made the best suggestions so I can get the best out of my family plan (Not upselling but most bang for your buck). There was days he stayed later to ensure all of our needs were met. Jason gave my family his direct number so we can easily reach out to him and has answered every call to address any questions and even went as far as doing a follow up call to ensure all the services were working properly. He is an absolute gem of a representative for Verizon. 5+ Stars.
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February 2024 by armando diego
All advertised prices are only for Verizon customers. So it can be misleading.
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February 2024 by Kara Citarella
Whenever I go here, I get service right away! Really appreciate the promptness. It can be confusing to get to with a GPS, but it’s right next to the Pizza Hut.
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February 2024 by Steve L.
Customers beware! I am 80 years old and just received a new phone from Verizon. I wanted to "transfer" all of my data from my old phone to my new phone. I visited the location at 13340 NEW HAMPSHIRE AVENUE. I asked the Verizon individual if he could help me transfer the data. He said "Yes". He then proceeded to terminate my old phone and activation my new phone. After disconnecting my old phone, he TOLD ME that it would cost me $40 to transfer the data. If he would have stated this cost in the beginning I wouldn't be left holding two phones which are not operating the way they should. What a lack of customer service for Senior Citizens.
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January 2024 by Kim P.
I've come here for three new phones over the years. The service is meh. Two weeks ago I bought a phone and they let me take my old phone home to make sure everything transferred over. Great, it did. Now I'm back here waiting in line to turn this old phone back in. I wish I hadn't double checked. It's all there, best I can tell. Who knows how long this is going to take to just turn this thing in-it's already been 15 minutes and no sign of anyone at the three separate tables with associates making any progress. Update: it took them 30 minutes to get to me only to make me change my apple password because I didn't know it off the top of my head. Seriously. You couldn't have mentioned that I would need that before you had me sit for all that time?
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December 2023 by Catherine Snowden
My husband and I traded in two phones today. We were helped by Joshua who was just amazing. His approach was not pushy and he was so skilled at explaining things that were confusing to us. He helped us from A-to-Z to buy our new phones and all the Accessories. He spent time discussing options with us so that we felt very comfortable with our final decisions. He was thorough and professional. We came from DC to the store because I have had such good service at it before. I have taken my mom to buy two phones, and I bought one phone myself in the past.
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December 2023 by Syed Hasan
Mason was prompt, accommodating of my availability time for appointment and very helpful explaining all aspects of plan and purchase of my new iphone.
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December 2023 by Desi Stanley
2 hour wait for just trying to pay my bill….employees don’t care. All they have to do is take 2 seconds to take my card…… slower than molasses
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December 2023 by Efrain Guerrero
Poor coverage in Maryland, poor
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November 2023 by Jessica Jara
I went to this location yesterday and Jason assisted me. Jason was efficient and although they were short staffed he was patient. He also followed up with me today to make sure that my new phone was working. Definitely 5 ⭐️ service!
