-
November 2023 by Aviva S.
Terrible non-existent service from geek squad. It truly was unbelievable how they didn't do simple things like data recovery on hard drives. We got the run around over and over wasting hours of time. I would absolutely NOT recommend buying their geek squad plan, especially at $180-200 a year. Better to go to someone independent. Really wanted this to work out.
-
August 2023 by Iza G.
This location is understaffed and unreliable. I bought an open-box tv online that didn't exist in the store. It was supposed to be ready at 6, I got there at 7, it wasn't ready, I left, and we learned at 9pm that it was nowhere to be found. The manager Vladimir told us to return the following day and pick out a new tv. I did; he wasn't there and no one knew what to do. Instead of leaving the order as unfulfilled, they mark it not found, which canceled the order and prevented me from leaving with my tv. I spent over an hour in that store waiting for help and then being helped only to leave with nothing again. Huge waste of time, poor communication, poor inventory management, poor customer service.
-
October 2022 by Michael H.
Falsely advertised open box TV condition. Listed as "excellent", but it's "fair" at best. Drove 45min each way to find chipped glass on the screen, no remote, no manuals, and no accessories. This is a huge problem with Best Buy stores nationwide! They keep knowingly listing open box items in a certain condition, only for the item to either not be in the listed condition, or not even available. On the bright side, Best Buy will probably be out of business in the next 10yrs because it's such a terrible retailer and we won't have to deal with their nonsense anymore.
-
October 2022 by Tim M.
I would always see this store when driving on Georgia Avenue to and from my home in Glenmont off of Randolph Road. I have been here on 2 occassions in the past few months. I've been impressed by the store's attention to it's customers. At the entrance you are greeted by employees stationed at the security post. They offer a friendly hello & directions to help find what your looking to buy. I was there to look at the laptops. With so many different models on display from the affordable to the expensive I asked for the assistance of the employee working in this department. He was busy but was able to help me in less than 5 minutes. He showed me several of the models on display. I was impressed by the information cards & the price signage. They offer payment plans of 12 months clearly shown on the displays. I found the prices to be a little bit out of my price range but appreciated the friendly & knowledgeable assistance. On the way out of the store I checked out their line of Ring security & doorbell items. They've been installed in my current home & are very sensitive & efficient. They were purchased by my son-in-law from Amazon. Until next time be kind to each other. #bestbuy @yelpdc #ringsecurity #laptops #goodcustomerservice
-
July 2022 by Bruce D.
I would avoid Best Buy Geeksquad at all costs for the same reason you are better-off finding an independent small business handyman instead of one of those "handyman" franchises that populate Google if you search on "handyman." I thought I'd give it a try and turned away their efforts to upsell me to a $199 subscription instead of a one-time $39.99 session. I was told this session could be remotely done but subsequently was told this requireed me to bring my PC to a store. I tried to cancel after this bait-and-switch and then bounced around being transferred to four different places where I got no satisfaction after asking for a refund since they had already charged my bank account. I just gave up and will dispute the transaction with my bank.
-
July 2022 by Derek R.
They stand in groups of three don't acknowledge your existence and actively avoid helping you in store. This is one of those companies you can't wait to watch go out of business.
-
October 2021 by Michael B.
I did a next day return on a Brother toner. Guy asked a leading question which I answer honestly: I opened the box. Then he ripped open the box, with all original contents in perfect conditon, and said: no returns. Signed: Not A. Return-Customer
-
August 2021 by Jason M.
Mixed bag on getting a Samsung refrigerator w/ice maker ( model RT18M6215SG). Bad on me: not measuring to ensure the fridge could be taken down my stairwells. The crew ended up taking off the doors and top control housing. Walls & fridge were scuffed a bit even then but I take responsibility to have measured not only the place the fridge was going but the path to get it there, and the crew worked hard to make it happen. Bad on Best Buy: I paid $134.99 for advanced installation but apparently that didn't include installing a two-way valve under the sink?? I had to pay Best Buy's contracted plumber $125 to install a new valve, smooth installation after that. Plumber did a good job and cleaned up after himself, so I'm not blaming him. The good: after all that, the fridge is there and doing what it's supposed to. Suggestion: buy the fridge & have delivered, then get your own plumber to install it, would probably have been cheaper & better for me in the long run.
-
July 2021 by Tan N.
I just bought this phone mounting kit from this store not even 10 minutes ago only to go and open up the box to find the damn mounting kit is completely broken. It's not even worth me heading back to get store credit for this thing. They'd probably say I busted it on purpose judging by the rest of the reviews here.
-
July 2021 by AR W.
Purchased a television and paid for deliver/installation that was scheduled for today 7/3 from 12p - 8p (I have the confirmation email of this). As of 8:30p no TV and the customer service assistance is some of the worst I've EVER experienced. Apparently the error is on their end (no surprise) and although my TV is in I cannot receive it or installation until 7/17! just the worst! Customer Service placating made me want to vomit!
-
April 2021 by Diana G.
I gave 5 stars for the excellent service we received from their appliance sales representative, Masoud - who helped us purchase all new kitchen appliances. His customer service was above and beyond. He knew all the products, found the right appliances for us, helped us get the best price available. He gave us his cell phone # and replied to all our calls. If you are looking for appliances, be sure to ask for Masoud.
-
March 2021 by Scott S.
I have had positive experiences with them until today. I purchased a laptop but had to return it because the instructions were too complex and too numerous. Before coming back to the store I had followed every instruction for returns that they required.. However, when I got to the Best Buy customer service desk they wanted the pin number. We didn't memorize it because it was not required in the instructions. Nevertheless, they wanted to charge me $100 if I wanted my money back. I was not prepared to do that. Luckily my husband remembered it at the last minute. I have given them thousands of dollars over the years, but that was inconsequential. I will not patronize them in the future and encourage people to shop instead at Amazon. Their inventory is more vast, their prices are competitive, and they do not charge for delivery if you are a prime member.
-
December 2020 by Moncerrat S.
Hoping this is a wake up call to higher levels at this place. I was there for about 2 hours and could not have my order ready. I'm very understanding what retail jobs challenges are, but this store in particular don't have enough staff ever!! Super empty shelves wherever you look, yes this might be not a staff issue but worth to take a look into. I wish they have more people helping out, specially since everyone is doing holiday shopping (yes, even in pandemic times). Not getting out of my way to come to this location.
-
December 2020 by Mark C.
Update December 2020... Best Buy in Wheaton is OPEN!!! Boy, has this place changed since my last visit. First off, due to covid, mask are required due to state regulation. Tons of hand sanitizers found throughout the store. Very clean from what I've seen. It appears they now open cashiers at the checkout lines at the front of the store. The customer service and online pick up appears to be sharing lines now. If you walk further back in the store, there are additional customer lines for big item purchases. I came here to return an item and the store staff were very attentive and were able to help me get through the process. Best Buy does a good job with purchase returns, exchanges and online pick up. Please note that exchanged items cannot be priced match in the event the new item get a price drop. Please keep that in mind. Also, if you don't feel comfortable going inside, they do have store curbside pickup. This will require you to check in thru the Best Buy phone app and you just mention what numbered parking spot you are at and a store employee will bring out your order. Please have your code and ID ready for them to give you your items. I think the store has improved as customer service has been better. If you are in need of electronics, give this place a try. --------------------------- Update January 2020. Wow, something has changed here. Normally the Best Buy chains have a standard layout. This place does have that design, but in terms of execution, it's very poor. This place does have abundance of inventory as it should be in Best Buy stores. Parking here is plenty and free. Still accepts cash, credit card and mobile payments (Apple /Samsung / Garmin Pay). Normally the checkout lanes are located near the entrance / exit of the store. They do have that at this location with several check out lanes. However, the past few months, I noticed that all those lanes are closed. Instead, customers would need to wait at the customer service line to check out items that they want to buy at the store. This causes massive lines and wait times. Just recently this week, I was there to pick up an online order. I stood in front of the "order pick up" line for a few minutes. No staff was present in front of the counter. After 10minutes of waiting, I walked towards the security staff by the front door (only person available at Best Buy) and asked them if I was in the correct line for order pick up. He replied that I was in the correct line. However, due to staffing, no one was available to work that counter. Therefore, I needed to wait at the Customer Service line to pick up my order. Keep in mind, the customer service line is now ringing up customers who buy in store products, online orders and productreturns. This led to long wait times and busy lines. What is going on here? I came here on a weekday so it shouldn't be this busy. I was once a fan of Best Buy for their convenience and ability to get in and out quickly. However, this place has really gone downhill. Customer service is terrible. The checkout stations are there, but not operating as it should. Customer service line gets all the attention. Something has to change. Need clearer communication as customers who are in correct lines are later told to go to another line. Not sure if it's just this location or if this same problem is occurring in other Best Buy locations.
-
August 2020 by Damon H.
Horrible customer service Bad management no help anywhere but plenty of employees talking and starting around acting like they are busy nothing else to say but never come here if you want anything
