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February 2024 by Alex Orr
Staff at the front desk was excellent, however, the car reeked of cigarette smoke that someone had tried to cover up with an unpleasant deodorizer. Next time, if a car stinks of cigarette smoke, ask the customer if that's okay. If someone does destroy a car's interior with cigarette smoke, charge him the cost of the car.
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February 2024 by Tilak Tiwari
Horrible experience I had ever had, very unprofessional manager I think his name is Kennedy. I would never recommend anybody to use the Georgia Ave. location.
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February 2024 by Noemi Matos
Good customer service
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February 2024 by Maimuna Burnette
The staff was very friendly.
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February 2024 by Ramona Cohen
I rented a car from Enterprise on October 4 because a driver insured by Maryland Auto damaged my car. The first car I got was a Fiat which was much smaller than my Tucson. The turn signal also did not work. I returned the car when Enterprise got approval to give me a larger car. At the end of November I turned in the second car. For the past several months Enterprise is claiming I owe over $600 for damaging the turn signal and they sent me to collections and said I can no longer rent from EnterpriseIf the turn signal was not in working condition there is no way that a 78 year old woman could break the turn signal. The car was five years old at the time of rental so perhaps that instrument was worn out but I did not break it. Furthermore I had signed for added coverage so that should have been covered as well
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February 2024 by Paul L
I need to give a shout-out to Karam (I hope I spelled his name correctly). Karam made my experience awesome at this location and went above and beyond to take care of me at this location. This location has a nice selection of cars and friendly employees.
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February 2024 by Yo Yo
Horrible customer service. Horrible cars.
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November 2023 by Jenice G
I rented a GMC terrain from Silver Spring Enterprise last weekend. The car was spotless and in great condition and pickup was smooth. The team there was very professional, helpful, pleasant and efficient. Returning the vehicle was an equally positive experience. I had such a great experience overall that I changed an upcoming rental reservation to rent from Silver Spring Enterprise again. I’d recommend that location to anyone.
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November 2023 by Barbara Corprew
Had a very positive experience last weekend with Enterprise Rent-a-Car (the Georgia Ave Silver Spring location). Besides being professional and efficient, Hisham (sp) was extremely patient and helpful in explaining the features on the rental car — especially the high tech sensors and other tech features I don’t have on my own car. And best of all, he was not condescending. He truly went above and beyond to make sure I was comfortable driving away from the lot.
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November 2023 by Maria G.
I got really good service from Koran at the Silver Spring Enterprise location. They could improve by having a drop box so that vehicles can be left after business hours and also they need more parking spaces for the vehicles.
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October 2023 by David Brunner
Before I rented from here, I have to say I read every negative review and became very skeptical prior to dealing with this location. Due to my limited options, I went anyways. I couldn't have been proven more wrong. Alpha was the individual I dealt with and he was extremely professional and knowledgeable about the car renting experience. His demeanor kept me at ease as he inspected the car with me and informed me of everything I needed to know. I have nothing but a positive experience and would be happy to rent from here again or point others to the location.
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October 2023 by George Perry
What a wonderful experience. Alpha Johnson did a great job on our checking out the vehicle and checking back in. Very fast with no problem. He was very professional and friendly. We had an emergency and had to extend our rental. Not a problem. Looking forward to our continous business together
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September 2023 by Ryland Owen
I rented a car from Enterprise in late July for travel to New England. I was very impressed with Victoria; she checked the car with me and pointed out a few blemishes for me so there wouldn't be any issues when I returned the car. She was very professional and easy to work with.When I returned the car 10 days later Alpha helped me with the return process. He also was very professional, very congenial, and had me out of the office and on my way home in just a few minutes.Compared to another car rental company, not too far away, this was a huge improvement. I will certainly rent with them again.
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September 2023 by Crystal Ransom
Alpha was excellent. He provided great customer service. The car on the other hand had a broken windshield wiper and due to limited availability I had to stick it out for 31 days ??♀️. Aside from that Alpha gets 5 stars
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September 2023 by brittani tucker
Sam the man . has made this process so easy going for me . the day after my car accident i called literally almost every enterprise surrounding silver spring for a compact car . and nobody was able to help . but georgia ave saved the day . gave me an appt . got me in and out! and when i needed to return the car / swap , same process ! thank you ! just need a drop off box at this location but never the less perfect !