October 2021 by Derek Emmell
Honestly the worst pharmacy experience you can ask for. Perpetually understaffed and service is glacially slow. Lines are always bad here, made much worse by the COVID booster vaccine which they are unprepared to administer. Go somewhere else.
October 2021 by M Noonan
If you need anything to do with their minute clinic, just drive longer and go to a further away CVS. Their pharmacy does not follow the hours posted on the website. They will double book your vaccination appointment. They will let you schedule an appointment even if they do not have the vaccine in stock. They make you wait forever and are unapologetic. It is a nightmare.
October 2021 by Lexx
No one answers the phone here. The pharmacy is unresponsive and I can't get my prescription transfered. I'll have to get my doctor to call it in to another pharmacy.
October 2021 by Arun Prakash
You'll never get a hold of anyone over the phone. Most prescriptions are never available. They'd want to place a special order for your prescription that will never show up. Their app is the worst ever!
September 2021 by Sarah True
I never write reviews but I’m pretty fed up with the prescription counter at this pharmacy. They never have enough people working and there’s always a long wait, even with a short line. The pharmacist is a really nice guy but frequently has a long line of people waiting with no one around to help him. Don’t even bother trying to get through by phone - they’ll put you on hold and never come back.
August 2021 by Maia M.
Don't use the pharmacy at this CVS. They know nothing about customer service. I put in my prescription request via their phone system. The system assured me my anti-seizure medicine would be ready that day by 6pm with a confirming call. By 630, I started calling both by in-person and thru their voice system. I was on hold for a total of 1 hour!! They picked up twice-once to hang up on me and once to say "please hold". Finally, I decided to go in person while still being on "hold". I walk in on my Phone- being on hold- and their two pharmacy employees have no customers and seem to be milling around. I voice my complaint- No apologies, no concern. I state my prescription request. They have no record!! They say- did you call in and talk to someone? I shout- you all don't answer the phone! He says when do you want it- i say tonight. He informs me that they are closing-- it's 30 Min til closing and not one other customer waiting to be helped. Finally, he says they won't honor the GOOD RX card-- making my $29 medicine into $189. I finally complain to the manager and will Remove my prescription from this CVS to another one. At no time- did they even attempt To correct their poor customer service. Save your stress and go somewhere else. They are terrible
June 2021 by Amy P. Posse
Rx was faxed over twice because controlled substances cannot be called in, was placed on hold for an hour while trying to follow up for patient, pharmacy said they never got it. I completely understand why the ratings for this pharmacy is so low.
June 2021 by Sydney Ferguson
Terrible service. I’ve now been on hold for the pharmacy for 45min. I cannot change the location of my prescription without speaking with a rep at the location. I cannot change the location online. The pharmacy team at a different location cannot assist with this matter. Maddening.
April 2021 by Stephanie Lamb
Horrible customer service. No one at registers and minute clinic paying attention to people waiting to be helped because they're just on their phones. The lines are so long that there is no way to do social distancing. My appointment was at 3:45 and I didn't get seen until 5:20 because they only had 1 person giving vaccines. But when I finally got seen they were so slow that 5 people behind me got a shot before I even got a shot.
April 2021 by Alex Doherty
Hire people who don't hang up on you over and over and over again so u cant fill a script and have to call ambulance instead because they can do simple job of answering the phone so I can get my meds thats too difficult
March 2021 by Susana Gaviria
Terrible customer service. They are not polite and they conveniently never find your prescription even though it has already been sent. I have failed to fill my prescription more than once now.
February 2021 by Noelle Jeroux
The pharmacy technicians have talk in slang and have terrible communication skills - very easy to tell that they're poorly educated. I was on hold for 45+ minutes, so I decided to drive to the pharmacy to speak with someone directly since reaching them by phone seemed impossible. I stayed on the phone, on hold, while driving. I walked into the pharmacy where there was no line, nobody waiting to be helped... just a very lazy, miserable looking woman shuffling through paperwork for a few minutes before she finally bothered to look up and "greet me" with an extremely welcoming "Name and DOB?"
February 2021 by Mary A
Absolutely DO NOT recommend this site for a rapid covid-19 test. The tester is the typical older female who is sad and miserable with her life and her job. Therefore she takes it out on everyone else to try and make her pathetic sad self feel better. While I was waiting to be tested, a young man knocked on the door. He hadn't read the sign that said to wait to be called. Let's be realistic here, that happens a lot. People don't always read signs, especially if they are worried or stressed about being sick. She was so distressed by this that she actually said to him word for word, "What is wrong with you?! Do you have a learning disability or something?" I can't even begin to explain why this is so wrong and so offensive. Suppose that man does have a learning disability? Or English isn't his first language? Anyway, the horrific experience continued. Next, she asked me if I've been tested for COVID-19 before. I said yes, I actually work in a LTC facility and have been tested frequently. She just stared at me then with her condescending eyes and said "Well then why are you here?!" as if it is even her right to deny me services or question my need for a test. I explained to her that in the state of Maryland, healthcare workers in LTC facilities are required to be tested twice a week. I am currently on PTO and cannot return to the building unless I have been tested. She then handed me a swab in the paper and plastic packet. No test tube, nothing. No directions on what to do. So I asked her exactly what she wants me to do with this swab since there are several methods for COVID-19 testing. That's when she started berating me for not knowing. She finally told me what to do after insulting my intelligence several times. I swabbed one nostril. She then screamed at me while rolling her eyes, "You have to do the other nostril too!" Even the PDF for instructions state "The tester MAY ask you to swab the other nostril." This isn't guaranteed. That's when I couldn't tolerate her rude behavior any further. I flat out asked her why she is so rude and why she feels the need to belittle me. I made her aware that I actually have a doctorate degree in healthcare and I will not be treated this way. I got no response. That's when I left. I realize there is a shortage in the country for people willing to sit in a booth all day and test people for COVID-19. However, this woman is not fit for this job. This is not how you treat patients as a healthcare worker and you certainly shouldn't use derogatory statements towards special needs people. Don't go here.
December 2020 by Rieko Tanahashi
covid19 test site
November 2020 by Brittany T.
I made an appointment at the minute clinic and the provider never showed up. Luckily, I was getting a flu shot and was able to get one from the pharmacy instead.