I back Nick Lupins experience below. The staff is shockingly incompetent and not only rude but borderline anti social. A business rises and falls (this one certainly will devolve) with the way they treat their customers. I also back the boycott suggested below. Never again.
December 2023
They told me they would give me a turkey breast with a neck. When I went to pick it up, they would only give me the breast. I was going to make turkey gravy with the neck! Now, I can not! They shouldn't make promises they can't keep. A true gourmet shop would have kept their promise. They don't care.
December 2023
For Thanksgiving, this store promised me a turkey breast and neck. Upon pickup, they said no neck. I have no way of making turkey gravy without the neck and I don't do jarred sauce. They promise things they don't deliver. Extremely disappointed...a real gourmet shop would have accommodated me.