July 2021 by MONTY CROWN
June 2021 by Sabrina Richter
Hidden gem on rockville pike! They are kind people and possess quality craftsmanship. They are fun to chat with, work quickly, and can fix lots of shoe issues. I’ve taken them some of my favorite boots and heels and they always end up looking brand new. Also a great place for dry cleaning and high end tailoring.
March 2021 by Ken Hurdle
Theyre Realistic about repair or replace, not inexpensive
December 2020 by Faithful Ness
I always come back every year to get some repairs on different boots. This shop definitely has saved my favorite boots and shoes time and time again. I’ve never seen better, honest and kind work. Highly recommend and I’ll always come back.
March 2020 by A B.
The man at the counter is basically useless. He is not friendly or helpful. I would never use this business and can't recommend it.
February 2020 by Paul Radich
These guys are amazing. Straight up honest on whether it would be worth it to fix something. Yet they seem to be able to work magic. Be ready to enter medieval Europe, and I mean that as a compliment for the care they take with craftsmanship. My son started taking things there a few years ago, and that is the only place we take them now. A great seamstress right there, too.
January 2020 by Michael Rosenberg
Vendor is an authorized Delsey repair shop. Vendor refused to submit my warranty claim to Delsey, instead taking the ludicrous position that the wheels of my luggage are not covered by warranty. Instead, vendor wanted more money to replace the wheels ($39/wheel) than the luggage itself cost. Beware.
December 2019 by Naaman Foster
Never visited the place
November 2019 by Genevieve G.
So friendly, such a good work !!! Will go back for sure ;o) Ty for fixing my little brown zipper boot.
November 2019 by Brian L.
These people are genuinely nice. One of the owners walks around the shopping center every single morning to pick up trash, sweep the sidewalks, and try to keep the place presentable. Their sewing work is great and they know how to take care of shoes. I had a zipper break on a pair of jeans, fixed it no issues. My dog tore a whole in the pocket of a favorite jacket, the sweet old lady sewed it up, no problem. I've had shoes shined here and a pair of boots fixed (the heel was starting to separate from the soul). Prices are fair, they've delivered on time, convenient location right off 355 with lots of parking. I like these guys and will support their business as long as I live in the area.
October 2019 by Sylvie C.
I recently had 5 pairs of trousers and denims I needed hemmed by Alice again. She took measurements for me and all items were ready for pick up the next day for only $10/pair. I've come to this location for several years now and it's always amazing to me how honest, personable, and meticulous Tavit and Alice is. They've patched up everything from my broken denim buttons to worn out boots soles and dresses I needed shrinking after weight loss. On one occasion, I had a wardrobe emergency and needed my dress trouser hemmed straightaway. It was stressful because I had a job interview in DC later on. Alice was kind enough to hem them right there and then and I was good to go. This location also offers dry cleaning service and it's the only place that manages to not have any garments return with odors of dry cleaning chemical. To reiterate, this is the only place I'm willing to go for everything from tailoring, luggage and shoe repair, and dry cleaning anything. I hope you'd give them a chance and I can assure you that you won't be disappointed.
September 2019 by Lera S.
Stay away! Worse experience ever and definitely do not deserve a star. There better shoe repair shops in the area.
August 2019 by Marcos Claudio
Went to see if they could fix my military lucky backpack, after having it 2 weeks at another shoe store location where they told me they couldn’t get it fixed. Rockville Shop Hospital look at it and in 15 mins they got it fixed. The charge me half of what the first shoe shop would have charged if they would have it fixed.
July 2019 by Grace M.
Honestly, people like this restore my faith in humanity. I've had honestly the hardest toughest year/week. It's been so hard. And I've cried probably twice this week already and today would be the third, except this time tears of pure unadulterated joy. I came in needing my shoes repaired for a very important job interview tomorrow. I came in at 4? They close at 7, and I need a pair of Louboutin's repaired. Same day. I've been here many times--years--three phone numbers ago. It's been a while, I know what can be done quickly and what can't. Lounoutins need a specific size heel caps and so sometimes they don't even have them, and they have to order them. Anyways I asked if they could have them today and not only did they replace the caps, he cleaned them and put on a protective red soles at the platform of the shoe so that it wouldn't thin out and protect the red bottoms. He said "you said job interview, so these must be lucky shoes! Take them out of the bag look! Tell me if it's good!" I mean he didn't just do all this, he was so proud, this man loves what he does and takes pride in his work, he wanted to see my face when I saw his work. And these shoes were immaculate, I mean i know he's good, or else I wouldn't have kept coming for years, so I knew that, but to see someone just care so much. I couldn't handle it. I cried in my car lol He cared so much and it meant so much to me. Anyways this small act made a world of difference to my today and I really needed it. They do great work, your favorite shoes will be in great reliable hands that I can promise you, and they will go the extra mile to keep them beautiful.
February 2019 by Freddy Manuel Franco Sandoval
You can only imagine my panic this morning when I found out my suitcases were damaged and I need them for my flight out of the country tomorrow. Quickly took them to this place and they fixed them on the same day. Thanks.