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March 2024 by Jodi
Best service ever. Very friendly
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January 2024 by Kevin Richardson
Great customer service submitting my passport application. Ms. Pat is the best.
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December 2023 by Terry ME
STOLE MY PACKAGE.... NEVER GOT ITThis PO (20745) is the absolute worse with customer service and just plain old courtesy. The ineptness and unprofessionalism is truly unbelievable. It's like how is this even happening with these people. I got my mail transferred in May 2023 form CA (90746 - great service) to 20745. I have yet to receive mail with yellow stickers indicating my mail was transferred. I've visited this Post Office AT LEAST 10 times looking for my mail. I spoke with the manager twice who appeared disheveled and was no help at all. I had a package from CA (90012) which was mailed on Oct 25th and delivered to this PO - 20745 - on 6316 Oxon Hill Rd, Oxon Hill, MD 20745. I was sent this update message from the PO - "We could not access the delivery location to deliver your package at 2:58 pm on October 28, 2023 in OXON HILL, MD 20745. We will redeliver on the next delivery day. No action needed." I got mail on this day so I don't know what this message is indicating. On a couple of my visits attempting to track this package I was told by one of the representatives that my package was on the truck and would be delivered that day.... it was not. Several times I've been given information concerning my mail that was an outright lie. It's almost like it's a game to them. I have NEVER had a problem with mail delivery. My PO in CA (90746 Carson) was always professional and offered great service. They have been involved in trying to track my mail. I just moved to my new home and the thought of dealing with these totally inept and unprofessional people gives me heart palpitations. Please, I beg you, send the Postmaster in to investigate.
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November 2023 by Tracy
This PO (20745) is the absolute worse with customer service and just plain old courtesy. The ineptness and unprofessionalism is truly unbelievable. It's like how is this even happening with these people. I got my mail transferred in May 2023 form CA (90746 - great service) to 20745. I have yet to receive mail with yellow stickers indicating my mail was transferred. I've visited this Post Office AT LEAST 10 times looking for my mail. I spoke with the manager twice who appeared disheveled and was no help at all. My package from CA (90012) was mailed on Oct 25th and delivered to this PO - 20745 - on 6316 Oxon Hill Rd, Oxon Hill, MD 20745. I was sent this update message from the PO - We could not access the delivery location to deliver your package at 2:58 pm on October 28, 2023 in OXON HILL, MD 20745. We will redeliver on the next delivery day. No action needed. I got mail on this day so I don't know what this message is indicating. On a couple of my visits attempting to track this package I was told by one of the representatives that my package was on the truck and would be delivered that day.... it was not. Several times I've been given information concerning my mail that was an outright lie. It's almost like it's a game to them. I have NEVER had a problem with mail delivery. My PO in CA (90746 Carson) was always professional and offered great service. They have been involved in trying to track my mail. I just moved to my new home and the thought of dealing with these totally inept and unprofessional people gives me heart palpitations. Please, I beg you, send the Postmaster in to investigate.
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October 2023 by Deron Hogans
Worst post office in the country, hands down. And that’s saying a lot. I’ve been at my current address since June, and they’ve lost two packages already.My renewed car registration was undelivered, and my substitute renewed car registration was also undelivered. Ended up having to go to the MVA and print my self which is not a. It deal but considering I paid for it to be mailed - I expect it to be delivered. Yet, somehow toll invoices and tickets seem to make their way to me without issue.If you’re able to, tell whenever is sending something to you to use FedEx or another service if your home is serviced by this particular mailbox. You likely won’t have to wonder about your mail or do their job yourself.
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October 2023 by Rick Ruler
This Oxon Hill Post Office will not get any stars from me. They have thieves working at this post office who either choose to not deliver my mail, steal any mail I receive from my banks or send it back to sender. This post office is horrible and ghetto.?
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October 2023 by A.M. Zheng
Would give 0 stars if I could. Forgot one strip of tape for a package to be sealed; smug counter employee insisted on charging $1.79 for a strip of tape. Seriously? How is it that FedEx, UPS, & any other shipping organization worth their salt assist in package prep & our tax-funded postal service can't spare tape? Zero customer service, zero accountability, so ... zero business for this location. Shut it down.
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October 2023 by Jonah Hex
Well, that's what I get for not checking reviews first before driving to this post office. Wow, now I get why it's a 1.5 on Yelp and 2.4 on Google. Won't be going back ever again.
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July 2023 by Tena Brown
Mail was to be delivered by 9:00 yesterday. Instead, a message was entered that there was not any access to delivery location. Simply not true. This happened more than once. Why is the delivery so late - sometimes after 6:00 pm. Poor customer service and no standard delivery times. Mail comes at all times of the day and not before noon. Wow!
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May 2023 by Shani Mcgee
This post office and the one in Ft Washington have some theives working there. I have Mail scan where you can see the mail that is expected to arrive that day or the next. Pieces have not made it that were addressed from a restaurant and estate industry. Luckily the estate Mail is a bill and I put an alert from the restaurant mail in case someone tried using the gift card. I made a report twice and no one has responded. I guess if my legal team chimes in I may have a response.
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April 2023 by DR_PHD_MD_2004
The mail carriers are rude and unprofessional. This is what you deal with when they deliver your mail. Given the fact that there is a package hold on my mail they still deliver it
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January 2023 by Lauren Walder
I went to the post office needing help applying for another passport. The woman that assisted me at this location today was amazing. It is clear she is very knowledgable of the ins and outs of the passport requirements. She was not only a wealth of information but patient and kind. The appointment was straightforward to book online and it didn’t take long to get everything squared away in person.
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December 2022 by Carla H.
awful awful awful awful this is the worst everything about this post office is terrible. got notification something was delivered to my box never delivered. this post office should be investigated they are thief's. awful awful awful awful awful awful awful awful
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December 2022 by L L
The mail lady said she would not drop off my mail until I wrote my name on the mailbox. Not only have I lived in several different states and have never heard this before in my life, I just moved in and there would be no way for me to know of this "rule" and on top of that I've received other packages with no issue so clearly it is only this employee "whose been doing this for 33 years" that has a problem. Golly it is a wonder why USPS is barely in business.
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December 2022 by Jill Will
The overall process is always fast & efficient. But the middle aged African American guy who’s their majority of the time that I drop off items to be shipped, HAS EXTREMELY POOR CUSTOMER SERVICE. He never speaks in a professional manner for the transaction to go smooth. He’s always jittery and all over the place!!