“Approximately 3 months ago after celebrating 13 years of marriage, I experienced a daunting realization that the main diamond on my ring had gone missing. Searching frantically for my insurance documents and not finding it, I decided to call the Helzberg Columbia store to see what options were available. The 1st representative I spoke with was pleasent and very helpful. She found my insurance information and advised that I wouldn't have an issue when I came in to have the diamond replaced. When I got to the store i was asked for all the details of the diamond -cut, clarity etc. in which I did not know. Fast forward, my ring was sent off and i was then advised that i may not get the same diamond as a replacement of equal value, clarity etc. Disappointed to her this news i continued to question the valitity of what i was being advised. I was told that no other store would advise differently or be willing to help especially since it was the main diamond. To top it off i was advised i may have to pay over 3k to replace it. After a few back and forth conversations with a representative who did not have the will to help me resolve this issue, I called another location. Upon calling Helzenburg Oxen hill, I was greated by the most helpful staff here. You could tell that they genuinely cared about my experience and went the extra mile to assist me. Mrs.Tonya & Mrs Corazon, were the absolute best! I don't know what level of effort it took but she found all the details of my original purchase, the information about my diamond etc. Not only did she ensure that the correct diamond replacement occurred she and her staff were a true example of good old fashioned Customer service! The new aged Chick-fil-A "my pleasure" type of service. It's unfortunate that I had to drive over 1 1/2 hours to resolve an issue that could have been handled at my local store when gas prices are at an all time high but the experience was worth every mile. Huge THANK YOU to the oxenhill Helzenburg staff! You all are truly amazing! I hope that this store gets the accolades it deserves and that each customer who spends thousands of dollars in sentimental diamonds have an opportunity to be assisted by staff like yours who will make every experience a good one!”
“Very pleasant experience at this location. Both staff members were extremely helpful and friendly. They made the proper suggestions and assisted in making my purchase. I will definitely be going back.”
“I have been going to Rivertown jewelers for over 15+ years. They do excellent work and have always found them to be professional, pleasant, efficient, and doing good quality work. I have recommended them to friends and anybody who needs quality work done. I wear several gold bracelets daily, and when they break, I always take them there for repair.”
“Great experience from start to finish! The new manager Eliana is amazing!! She was so professional, helpful, and warm. Me and my sister really appreciated her patience.”
“I was looking for a gift and visit this location. The entire experience was excellent, Hector took the time to explain the various design choices, materials, and styles available. He answered all my questions and concerns with professionalism. Thank you, Hector, for making my shopping experience exceptional. I definitely plan on coming back to Pandora in the future.”
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“I came into the Tanger outlet and spoke with Mr. Ivan (who is now known as Ivan “The Great” and he HELPED me tremendously with my watch issue. He was very professional, had a positive attitude, and didn’t hesitate to offer assistance. I will definitely recommend this location to my friends, especially if Ivan is working.”