-
October 2023 by Matthew H.
Amazing customer service was able to finally figure out why my feet hurt all day and got some nice new shoes! Would definitely recommend, kinda pricey but it's definitely worth it to get good shoes.
-
September 2023 by Amber Spencer
DON’T TRUST TECHNOLOGY.I went in this store with my husband, and I will start by saying the customer service was good. I did the whole foot scan process, and was told I should be wearing a size 7.5, so I was placed in a size 8. I was stunned because I’ve been wearing a 6.5 for years. But, I trusted the machine & the shoe expert. The shoes were comfy, so I purchased them for walking and we went on our merry way.As an avid runner of over 20 years, I should have known better, but again, I trusted the expert. Two weeks later my Achilles began aching/swelling, I also had hips, knee, and lower back pain like I’ve never felt before. I went to the doctor and to a local shoe store that does measurements by hand, and they scan your foot while running on a treadmill. Guess what my shoe size is? 6.5. Not to mention, my feet swam in any other size 8 shoes I tried on. The shoes purchased here were far too large for me, and thankfully I caught it before I did some real damage.It’s a shame because I loved the shoes I purchased, and I should have listened to my gut and years of experience running. Learn from me: Trust your gut, not the machine you stand on for 30 seconds.
-
September 2023 by Taylor Love
Went to comfort shoes at the National Harbor in DC. Left with the "On Cloud Monsters". Thanks Omari for your expertise & patience!
-
September 2023 by Celeste Salgado
Omari provided an excellent customer experience for me! Thanks so much for your patience and professionalism!
-
September 2023 by Phil Warren
Omari was professional, knowledgeable, helpful and very courteous. He made my shoe shopping experience enjoyable.
-
August 2023 by Kaiser DragonTV
Good staff and supply got my girl the best pair of shoes for working on her feet.
-
August 2023 by Serena Hampton Yates
I went to Comfort one shoes at this location and was blown away by the service my mom and I received. Annette was the perfect salesperson. She was patient, attentive and knowledgeable. I am grateful for the experience we received. Annette made sure that my mom found the perfect pair of shoes. Thank you so much! We will be back
-
July 2023 by Tammy Gibson-Lee
Never got to make a purchase. Only one attendant in the store. Unsure if she was the owner or an employee, but she was on her cell phone the entire time. Items were not priced and the sizes were not out, so I needed assistance.
-
July 2023 by Sandra M Gallegos
Amazing customer service. Great selection…not overwhelming, but also plenty to choose from. Very clean store. Highly recommend!
-
March 2023 by Aundra' Owens
I just called to inquire about a particular brand of shoes and my goodness, the attitude that exuded through the phone conversation. I won't be visiting this location.
-
February 2023 by Yessika Vigil
I have around 3 years shopping for my shoes in this specific store or Fairfax, and today was the worst customer service I ever had. I was asking for the best confort suggestion for walk and with a rude tone she said " all shoes are comfortable " and I was about to said yeah but the most popular? When she stopped me saying again " all shoes are comfortable ma'am " and she add, we are closing in 2 minutes.Why they don't say they going about to close, as sooner we come in and separate to that I believe there are always best seller product to sudjust.
-
February 2023 by Ali G
We didn't plan on coming to National Harbor to buy shoes but Annette could sell ice to a polar bear! (We both ended up with a pair of OnClouds) She sized up my feet before we even started our conversation! She knew my size and the wear pattern on my shoes just by my walking in the store. I never thought about insoles and good shoes vastly improving my back and knee situation. She even got me insoles for the shoes I walked in with and made them SO much more comfortable. We were very much impressed by her knowledge and friendliness! The machine that scanned my feet was also very informative! I guess we are part of the OC family now!!
-
February 2023 by Lana Nitti
I needed some work shoes that were non-slip ASAP, I couldn’t be more pleased with the assistance I got from Jennice and Annette. They measured my feet to help ensure I got into the right pair of shoes to keep my feet healthy at work, this was a first for me even having previously shopped at high end orthopedic shoe stores. And I was able to get some of favorite socks as well, I love Feetures! And finally, as I was checking out they offered to stretch some leather shoes I have at home that don’t quite fit right. 10/10 can’t wait to shop here again!
-
February 2023 by Tracy Roberts
Jennice was an absolute sweetheart and pleasure. She was so patient, kind, and professional and was able to adeptly handle multiple customers simultaneously. This store is so fortunate to have such an awesome customer service representative!
-
February 2023 by Sirenia Tripp
Annette was amazing. She showed me how to correctly tie my shoes and lace them. She recommended the best shoes possible. Also, she showed empathy when I felt overwhelmed
