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May 2023 by Karen R.
I purchased a lb of wild shrimp on May 8, 2023. I froze the shrimp as soon as I got home and had planned on making a shrimp/asparagus/pasta meal on Thursday. Thursday morning I took the shrimp our of the freezer and thawed it in the frig. When it came time for me to peel the shrimp, they were bad. they smelled so bad that I couldn't stand it. I wanted to drive up to Safeway to get my money back but my husband said no and to just not buy seafood there anymore. This isn't the first time we've had problems with their seafood. It's frozen, thawed, refrozen and thawed again. No more for me.
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March 2023 by Darren W.
We're definitely going to become full-time Giant customers from here, on out. This is due, in part, to the Meat department's Keith (no surname available) and his racist behavior. At first, I thought he was just a condescending a$$hole, but after noticing, on multiple trips, how he greets Caucasians, with the utmost cordial dialogue, compared to his disrespect towards those of color, he makes our decision easy. I do not condone violence or confrontation of any sort, but Keith, you exhibit your racist attitude in the perfect environment. Safeway needs to either terminate this vile individual, or this will have to be introduced to the news media.
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November 2022 by Shannon O.
I wish I could give this store 5 stars considering the condition, variety, and friendliness (of most) staff, but the past two times I've come here I've had a cashier, named Tracey, who is extremely bitter and has me leaving the store in a bad mood. She speaks to me (and other costumers) like children/is very demanding with the way she speaks, will not offer to help bag your groceries if you brought your bags, and has probably the worst costumer service I've ever experienced. The first time I encountered her I just assumed that maybe she was in a bad mood, but today showed me that she's just a rude person. I would rather deal with the annoying self-check out than her.
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July 2022 by Rick K.
Bought the high priced shrimp the other day. The $20/lb kind. Next evening I opened the package from the fish counter and the shrimp was bad. One day. Couldn't have been very fresh when I bought them. They smelled obviously bad - so I threw them out for garbage pick up the next morning. Went back yesterday to get credit - or new, hopefully fresh shrimp. Both receipt and shrimp were long gone - sorry - I don't collect pieces of paper and/or bad shrimp. Manager of the store was rude and offensive. No good will for long time customer, who BTW, signed in with phone # when I bought the shrimp. Why bother to have a system with customers if Safeway keeps no records. Another bad company/system with offensive personnel. I'll take my business elsewhere!
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November 2021 by Cathy B.
I had the best experience at the Olney Safeway today! Usually I shop closer to home at Giant in Colesville or Safeway in Cloverly--with generally less than positive experiences. At the Olney Safeway I had a lovely conversation with employee Joe about wines (he spent a long time with me making sure I got exactly what I want). I got my booster shot from the friendly and competent pharmacist, and met a chatty and efficient young cashier. I found shelves stocked. I will definitely drive a few extra miles to return to Olney Safeway.
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October 2021 by Maureen B.
I went to my local Cloverly Safeway to ask about having a birthday cake made, they were so rude and not willing to help I decided to go to the Olney Safeway. I am SO happy I did. Everyone was wonderful. I tried to explain what I wanted for the design, but felt I didn't give a good description, so I went back the next day with a photo I found on the internet. They did a fantastic job!!! This is the best Safeway in the area, my Husband drives to Olney instead of going to the store 3 minutes from our house. I understand why. Thank you for your GREAT service. Kudos to the bakery staff. The photo on the left is what I gave them, and the cake they made is the happy birthday Elizabeth.
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September 2021 by Con S.
We live in the area so on/off customer for years. Every time I decide to try them again, I have regrets. They're short staffed so the answers I have received and their customer service is less than marginal. Save yourself the aggravations and the mistakes, find a real pharmacy that gets the orders right and does not cause you more pain in the interactions.
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August 2021 by Linda Mitchell Robbins
This store is always clean and well stocked. It also has a wide selection of beer and wine.
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July 2021 by Sharon W.
I'm not a huge fan of Safeway but this store could change my mind. As soon as we entered I noticed how nice the floral section is and then a stand full of succulents caught my eye. They had some single plants and some with a nice arrangement of multiples. I don't need any more plants but couldn't resist one with a nice variety. We picked up some oranges and then headed to the beer/wine section. Rich had been told they carry beer from a local brewery that he likes. I was amazed at the number of different wine and beer choices. And the cheese section was awesome. A lot to choose from and some cheese selections packed to serve or to give as a hostess gift. We asked an employee where we would find the Brookville Beer Farm beer and he offered to show us. I was wearing a shirt with a baseball team's logo and he asked me if I was a fan. He and Rich immediately got into a discussion of baseball, their favorite teams and players. It was a nice, pleasant exchange. They didn't have the specific beer Rich was looking for but he managed to find a different "favorite" to buy. When we checked out the cashier asked if we had a bonus card. Since we don't usually shop there I said "no, but I'm going to apply for one next time we're here." She used her store card and saved us a nice amount of money. Nice! This Safeway is not the closest to us but worth the little extra drive.
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June 2021 by ChickinSchitt D.
My Safeway experience was five stars due to the excellent and very knowledgeable sushi chef named Mawi. She really knows her stuff and gave me a great customer service experience. It was like she anticipated what I was looking for when I hovered over the sushi section. I was hoping to find crispy shrimp roll but it wasn't there. She came out to help me find but it wasn't in the case so she made me one right then and there. It looked so inviting, I ate it in the parking lot and it was surprisingly good, like restaurant quality. I also got olives in containers that were also top notch. The store has a very good overall selection of products I buy at the best overall prices and quality in the area. The produce I bought was fresh and well priced. I will be going back and prefer the Safeway store in Olney to lower quality, overpriced Giant and high priced Harris Teeter. Thanks Mawi, you made my day with excellent sushi and now I am a loyal Safeway customer.
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April 2021 by Craig D.
(3.25) ~ pretty good conventional grocery store. The layout is not user friendly, but you should find most items you need. It's a medium sized Safeway.
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April 2021 by Karen L.
I was on my way to go shop here with my children (mind you are 4 and 7). I parked in the garage instead of the parking lot because there were no spaces. I see one of the employees walking into this blue nissan with the safeway name tag on it and at first I minded my business. When I was finished shopping, the car was still there and I saw smoke coming out of the car and it smelled just like marijuana. I didn't want my kids smelling it so I had to hurry back into my car but I saw the name tag which said either Victor or Vincent, something with a V. I didn't know safeway approved of this behavior. Definitely am not coming back. I hope you guys take care of this!
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February 2021 by Ann K.
The cashier allowed my groceries to pile up on the conveyor belt while I was emptying my cart. When I looked up and saw that the items were not being bagged, I asked why. The arrogant cashier said he didn't have to bag them since I brought my own bags. He certainly could have let me know sooner.
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November 2020 by Lis Poplacean
Bad customer service. The woman collecting carts at the front entrance was snarky and rude. When I called to report her behavior to the manager, I was put on hold for 20 minutes, and then hung up on.
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October 2020 by Lisa Roeder Vogan
Unfairly terminated an employee. Even after proven employee did no wrong-doing.