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February 2024 by Hesham Hassanein
So I took two coats to this cleaners. The first one came back completely ruined and they refused to take responsibility telling me to go ask the store that sold it for a refund - the store sold a fine jacket they ruined it. But this review is for the second item I got back - they had removed, destroyed or whatever they did the zipper of my second jacket. This place is incredible in its lack of respect for YOUR items. I truly believe you should avoid this place at all costs the owner wouldn’t even talk to me he just walked around while he had his worker sit there and tell me that the fault is from the MANUFACTURER
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February 2024 by Hesham H.
Do NOT take your stuff here. I brought my suede jacket to this establishment and it came back ruined. Falling apart in my hands like paper. When I took it in to them not only did they refuse to accept responsibility they refused to refund the money. They charged me $50 to ruin my jacket. They had the audacity to say take it back to the store and they can refund it. the owner would not speak to me he just walked around in the background while his worker told me to go ask to the place I bought it from for a refund, blaming their terrible service on the manufacture. This is a place that is unprofessional and they have no respect for your belongings and money. If I could give them a zero I would. I had brought a second jacket at the same time. it came back not ruined, thank God, but they had torn off the zipper. Zero stars for this place. Their service is a abysmal and their attitude is worse.
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February 2024 by Wareesha Tariq
Horrible place that ruined my jacket and when we told them about it, they refused to take any responsbility! Don't take your clothes here because they will ruin them.
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December 2023 by Trish G
Timely delivery, and the adjustments done were great. Also, Convenient because they open at 7am!
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December 2023 by Nazneen Siddique
Overpriced, just because they are the only dry cleaners in Olney area doesn’t mean you have to rip them off.
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October 2023 by Nas R.
I live locally and rarely need this type of service. this is my second time in 6 years that i stopped by and needed their help. first time was an ok experience, the tailor messed up my top. i only stopped by after i tried it at home and nicely explained it to them . they took care of it ASAP. i was not pissed or did not act rude despite their poor service. i still gave them another chance today as i do not know any other place. i walked in, explained i needed my long pants to be measured and hemmed. but also had another questions about options we had with how to fix the length. the lady was already impatient and spoke with her mother language to tailor despite the tailor being fluent in english. i explained to the tailor and she wanted me to change so she could measure. the cost of getting it hemmed was more than the price i paid for the pants and i completely understood that and did not even argue. but , when i asked what other options we had, like just cutting the length shorter but leave it without stitches ?, she got impatient and told me " probably it is your first time here, i have been doing this over 1000 times . and this is how it is. you may want to go another place !" she was NOT listening and i softy, politely told her that i may just want the cut left in fray ( i don't know the term so was trying to find the work for it). i was happy to pay the cost and i was just trying to see what other options i had. fabric, fray , no stitch ,......??? in summary the both ladies were rude, impatient, unprofessional, i will not go back, as they are unfriendly and have the poorest customer service i have ever seen. obviously their mindset was that i was not going to pay , or i was even cheap that i asked about options. BUT guess what i don't want their service for free. what i care about is customer service and respect. without these no business will succeed . best of luck to them .
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May 2023 by Kathy B.
I am so glad I found Sargent Cleaners! They have great customer service for great prices- win win. I live in Germantown, Sargent Cleaners is in Olney. I needed some alterations including hemming some jeans. I was very pleased with the quality. The gentleman who actually did the work hemmed the jeans like they hem men's pants, at an angle instead of just straight across. I will return!
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February 2023 by Wendy Middledorf
Very overpriced! Was told one price and charged $10 more. Almost $35 for them to hem my pants. And they weren’t even hemmed enough. I tried them years ago and wasn’t happy and decided to try again and that will be the last.
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June 2022 by Cory H
Relatively quick and easy to work with. The garments came back clean
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December 2021 by Jeanne P.
I hadn't dry cleaned anything since the COVID pandemic began. We also moved and bought a house in Olney a couple of months before the world literally shut down. Now that I've returned to the office, I wanted to find a dry cleaner close by. Glad I found this place. They cleaned about 12 items including a few winter jackets, some dresses, blazers, and tops. One dress needed a new hem (since I snagged it on something) and another dress and jacket had stains. They did a great job! Since I had multiple items, one of the gentlemen that works there offered to carry all of them to my car. Very kind and generous. I highly recommend this dry cleaner. They do a great job, turn around time was reasonable (about 3 days since I had several items and some needed extra attention), good location (Olney Village Center), and their customer service is exceptional.
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November 2021 by LC S.
Kay is an amazing seamstress! Her skills made my dress fit like it was custom made! She's really busy so give her plenty of time to make alterations!
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November 2021 by Marsha Benshir
Just picked up my alterations. Expertly done and ready when promised. I recommend them and will use them again.
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February 2021 by Clem Fandango
Great dry cleaners, and I dry clean or need alterations for ~a lot~ of clothes; they do quick and professional alterations, and turn around dry-cleaned items in a timely manner. They are always friendly, and have extensive open hours that make them easy to get to, even if you have to work a bit late. A+++
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January 2021 by Brooke Stanton
Sargent Cleansers worked SO FAST to help my sister and her husband get alterations in a last-minute request. Very pleased with results. More impressed by above-and-beyond customer service. Thank you Sargent Cleansers. Recommend to all !
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December 2020 by Brooke S.
Recommend to all ! Sargent Cleansers worked SO FAST to help my sister and her husband get alterations in a last-minute request. Very pleased with results. More impressed by above-and-beyond customer service. Thank you Sargent Cleansers
