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November 2023 by Jackie W.
Absolutely horrible customer service. Waiting in drive thru 30 min get to window- closed for lunch: walked in couldn't get service either for 30 more mins. Lunch should be taken in shifts. Last time I'm filling at this cvs.
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September 2023 by Tatiana C.
by far the worst pharmacy i've ever stepped foot in. the african american male pharmacist is rude and unprofessional. ignored me as i stood there waiting on the phone with my mothers surgeon & was rude speaking to the surgeon. brushed me off when i asked questions. prior to driving 25 mins over here, i attempted calling 5 times and waited about 30 minutes at a time, no answer. when i confronted both the pharmacist and the lady working, the look dumbfounded that i asked if their phone worked. absolutely ridiculous. do better and hire a new pharmacy team.
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September 2023 by Kathleen G.
I discovered that I was out of a medication after my local CVS on Norbeck Road was closed. This is a very important medication and one that I must take multiple times a day. I called this 24 hour pharmacy in a panic. The pharmacist very calmly, and very thoughtfully assured me that he could transfer my prescription and have it ready within an hour. Five stars.
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July 2023 by Linda D.
Many service issues here. The place is too busy and does not answer the phone. The customer service rep from my insurance co. who was trying to help me resolve an issue was on hold for 40 minutes, she asked to have someone paged, and then was sent back to on hold. Ultimately, I left without getting the generic prescription my doctor called in because the person using the system said it would not allow her to fulfil the request even though it was a generic and the doctor indicated "or substitute." Crazy. I must now go back to my doctor and am asking to send RX to a different company's pharmacy as I don't have the time to deal with this. The other key service issue is that even if your prescription is called in, they don't begin to fill it until you show up in person. The person behind me came in because they had a text it was ready, but it was not in the bin. I don't even bother calling anymore. I do feel sorry for the employees because there is high turnover and angry customers. CVS corporate has to see the poor customer service metrics, employee turnover rates and know there is an issue, but perhaps they are valuing only the high volume/profits.
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June 2023 by Adelyn P.
Well a mixed review to follow. The store is nice and Pharmacy staff are friendly. I drove 45 minutes to this location in Olney because my daughter was in urgent need of a refill and this was the ONLY pharmacy that had it in stock. They filled the prescription in 20 minutes on a busy Sunday late afternoon. That's the good news. Please note average hold time on phone to confirm med in stock and begin refill process is 30 to 45 minutes. Today,Tuesday, I was on hold for 30 minutes to try to fix issue, that I will detail here, when at 12 noon exactly they cut me off. They close the pharmacy for lunch. A new experience for me. My issue is when my daughter was on the phone Sunday to get refill started the price was quoted. When I arrived I got the same price quoted to me. It's expensive so she wanted to make sure I understood. I did. 20 minutes later I was charged $175.00 more for this med. When I told her the price she quoted just 20 minutes earlier she replied in a nervous voice "I would never have said that.". Well, she did say that. I made the choice to leave because my daughter needed her med. I wished I had stayed a bit longer to resolve the issue. I'll update later with the resolution. Wish me luck. I don't like leaving reviews like this. I don't like being lied to either. I now have proof that the lower price was paid at the Rockville CVS on Norbeck just a month ago. Heavy sigh. Stay tuned.
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April 2023 by Laura Winston Miller
I dropped off my husbands prescription for pain medication when we got home from his surgery. I was told it would be ready at 6 pm. I told them he had just had surgery. When I came back a little after 6:00, they said it’s not ready, they didn’t mark it to be expedited. The drive thru window was closed due to lack of staff. There was one pharmacist, one pharm tech and a clerk. The clerk said it would be a few more minutes. It took 45 minutes! This pharmacy has always been understaffed, even before COVID. I have filled out their surveys many times and nothing ever changes. We have to go to them because of our prescription plan but I wish I could go to Safeway, Giant, Harris Teeter or Walgreens.I rated the service a 0 on their survey yesterday.
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April 2023 by Kelly S.
Absolute trash. Just...they never, ever, ever answer their pharmacy phone. My record wait was an hour, when the phone hung up on me. Prescriptions aren't filled, unless they're chased down...which is impossible, what with the not answering of the phones. And, even if by miracle, you get notice that they're working on it? They change the pick up time, constantly.An absolute disgrace.Zero stars should be an option.
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April 2023 by David H.
Pro -- 24-hour pharmacy, the staff are usually pleasant and helpful. Drive-thru window usually works, if slowly.Con -- They will notify you that your prescription will be ready at a specific time. DO NOT BELIEVE THEM. Many times, I have received multiple texts that my prescrip will be ready at XX:00; I've gone by several hours later, to give them a buffer, only to be told that it's not done and "will be ready in 15 minutes." I suggest adding 24 hours to whatever time they tell you, to avoid frustration and multiple fruitless trips.
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March 2023 by Vivian Fong de López
I wish I could give the Pharmacist ZERO stars!! I know others have said this before but just wanted to let you know the Pharmacist from CVS Olney is very rude!!! I asked him questions about how to use something that what was prescribed to me and he gave me tips. The cashier told him I needed help and I could clearly hear him complaining. When he finally came over, I had already read the instruction manual so he gave me some tips. I said: “that’s not in the instruction manual”…. And he said: “well do whatever you want to do”….. he didn’t let me finish because what I was going to say following my statement is…. “Thanks for the tip”. Anyways…. Stay away!!!!
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March 2023 by Nikki R.
Olney Pharmacy #1431My provider called in a new Rx for me but there is no record of it when I try to view it on the app. The pharmacy does not answer the phone. Ever. I have tried at all times of the day, on different days. If you're lucky enough to get someone up front to answer the phone, they hear the word "pharmacy" and quickly transfer you to the phone that no one is ever going to answer. They claim that's the only way to reach the pharmacy. It would be nice if they offered to walk back there (since all the customers use self checkout at this point), or use the intercom, but that would be going above and beyond for a customer, which is no longer the way things are done. The lines at the pharmacy are always long and the pharmacy staff is always grouchy. I don't want to waste 30 minutes standing in line with my young children and other customers coughing all over the place, just to be treated rudely and told they don't have my confirmed Rx in the system, or some other nonsense. I would rather hear the news that they screwed up over the phone. They have many employees but the service is still extremely slow. CVS has great perks and discounts, but every other pharmacy outdoes them tenfold in customer service, accuracy, and timing. I would like to say that there is one pharmacy employee who is efficient and pleasant. I wish I knew her name so I could exclude her from this review. She should be in charge of training the others, even if she is not a pharmacist!
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June 2022 by Rob A.
2 hours waiting for pharmacy after told come back after an hour and that it would only be 10 more minutes. Never calls my name but family member calls to say a message was left at home. Have to get in long line. 15 minutes later make it to front and the check out clerk won't scan my added items due to the long line. I have to go to front and get in line again. Had to get these items for sick person at home who has now been home 2 hours without me. Worst experience ever and I will not be back.
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May 2022 by Skittles L.
This location is generally good but their RX drive through service is not to par. It's either slow or the technician wasn't too friendly. A few times that we had to wait for half an hour in the drive through for pick up with only two cars in line. Other times, a technician was quite rude. I get it's hard to hear through windows and with our masks on, but a little patience would be kind especially to the elders.
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April 2022 by Elizabeth J.
First in line to pick up a prescription for my daughter. The Tech erroneously repeated our last name, birthday 2x. Then Told me prescription was on hold, he didn't know why, even tho I had a text stating it was ready. Then told me to go to another window bc he didn't kno what was wrong. However, window was closed. Finally, new guy came over 5 minutes later. He said it was at another location and they would transfer it but more waiting. NBD Then, went to get Mucinex. Half, literally 1/2, of product on the shelf was indiscriminately locked up-no rhyme or reason. My daughter prematurely rang the buzzer and guy came flying around the corner and said, "What?!" Unfortunately he was pissed that I was still reviewing prices but didn't give me even 2 seconds. He exclaimed UGH!!!, Threw up his hands, stomped his feet, and spun away.
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February 2022 by Dominic S.
Unbelievable how inept and slow this pharmacy is. MOST always slow and the phone service is horrible and time consuming. I don't recommend this cvs pharmacy at all
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January 2022 by Jake L.
DO NOT USE THIS CVS! I dropped my prescription off (anti-seizure) this morning at 9 AM, letting them know that it is imperative that I get it filled today - was told it would be ready no later than in an hour. Returned after work at 8:30 PM (almost 12 hours after they told me it would be ready) only to be told that it is not ready and they would need at least another hour. When I explained what I was told and how important it was that I get my medicine they told me "sorry we've been busy". This CVS shows no business or patient ethics and does not care about people in need of their meds.