October 2021 by Taft Irons
Could not scan American express at several pumps due to faulty scanners. Talked to manager and they dismissed me and said it was my amex that works at all other olney gas stations. Poor customer service and faulty card readers. Will not use this station again.
August 2021 by Millie G.
We have always been satisfied with our car wash/interior cleanings in the past. However, today my son took his car in for a wash & cleaning and we are not satisfied at all. The outside is fine, but it doesn't even looks like they touched the inside. The interior wasn't properly vacuumed or wiped down of debris. I was so upset with what I saw that I didn't even check to see if the windows had been cleaned.
August 2021 by Dmitry T.
Absolutely terrible car wash Purchased the most expensive car wash #1 us tipped the team ( $38 total) and still received my car dirty inside!
May 2021 by Ghost K.
I just went today to get my car wash I payed for the Deluxe in and out they didn't clean the car well inside and the later when get back home I had many new scratches on my car they didn't take good care of my car well so now I won't be going back there anymore.
April 2021 by Melissa P.
I scheduled on Monday for my car to get a MD auto safety inspection on Tuesday, to be ready by 11:00 am on Wednesday. I was promised this by Ted. I took my car to Fletcher's by 2 pm on Tuesday. I was told by the man at the front desk that he couldn't promise my car would be done by Wednesday at 11 am because, although I had an appointment for Tuesday, three cars had been physically dropped off on their lot on Tuesday before I got there, so he told me he couldn't guarantee the car would be ready by 11 am the next day as I had scheduled with Ted on Monday. I asked him where another inspection could be obtained. He laughed and said, "You might try across the street." That gas station didn't even have a repair shop, which the Fletcher's employee knew before he sent me there. So not only did they not honor my appointment, they knowingly and purposefully directed me to a gas station that wasn't equipped to do the work I needed. They are jerks (and that's insulting to other jerks) and, as I told them before I left, they lost a customer and that I was going to post a poor review on Yelp. The guy just shrugged. I don't recommend this business to anyone, unless they want to be mistreated and lied to.
March 2021 by Terry R.
Great station run by great people!! I make a stop here at least once a day!! It's nice to shop in a VERY clean gas station where I can grab a snack or hot food made daily by the small kitchen. My hats off to the owner and the employees!!
February 2021 by Antonio P.
Terrible place to wash your car customer service is the worst I've ever seen. Machinery subject to scratches on your cars
December 2020 by pete
Has the best tire pump ive ever used. Also its free!
November 2020 by David N.
Lousy Service expensive, slow AAA emergency road service towed my pickup there because it was closest approved shop. Huge mistake. The shop was closed, so I called the next day. Some grouch who picked up the phone was unhelpful. I had to make an appointment a week in the future to get my truck repaired (they hold your vehicle ransom). The repair was done correctly, but the bill was huge for a front brake job. They did not honor the 10% AAA discount (tough luck buddy if you want your car, pay up). I had to use get a ride from my wife for a week for a job that should have been done in a day.
October 2020 by T S.
I had long heard good things about them and what I heard wasn't wrong. A friendly call warned me the repair might be more costly and time consuming than you would expect. Turns out it wasn't expensive, but I appreciated the heads up in advance. And the prompt attention when I got there.
September 2020 by Brian L.
I have been here 3 times to fix my cars! Never again! They just don't listen and can't seem to fix anything properly. Was promised they could fix my car. Would take "some time and money" but it could be done. $274.00 later! Claimed they could NOT fix the problem." Take it to the dealer!" Pitiful.Another time requested a tune-up on my Firebird. Told them some of the parts needed to complete the service were located in the trunk. Told me that the additional parts would not be covered under their warranty.On Firebirds with Corvette engines you need special service to complete the tune-up. Big added cost. They never looked in the trunk! The parts were never installed and no apology. "Just bring it back" Yes! We will have to charge you again. Should have learned my lesson then! Go elsewhere!
September 2020 by Andrew T.
Great service at their shop. Reasonable gas prices. Good car wash. Free air for your tires. Very involved in our community as well.
February 2020 by Stephen F.
Well I like Fletcher's as a gas station the main draw for me is the friendly courteous help, but especially the excellent and well priced deli sandwiches made to order, as well as the pre-made ones what you're always fresh and really good. I don't recommend any gas stations for lunch dot-dot-dot maybe one other but I won't include that on your review. Thanks for being here and being great
February 2020 by Josh Y.
I go out of my way to get gas from Fletcher's. They have great staff, and great service. Along with the gas station, they have a fantastic car wash with incredibly thorough staff that take great care of your vehicle (TIP: You can get a car wash at a discount, if you pay for it at the pump first!). I will be trying out their detail shop this Spring and will update my review accordingly. My absolute favorite thing about this location has to be the fact that they do not charge for air. I know its small, but it's really the little things like this that will bring me back again and again.
December 2019 by Ron E.
Here goes. Fletcher's is a scam, a crooked, unprincipled business. I brought my car for Brakes inspection and was told that I need new brakes, that my brakes were shot and that I shouldn't be driving the car as is. I made an appointment to have my breaks replaced for the our months later, I heard a concerning noise coming from my front brakes that alerted me. I brought the car in to Fletcher's and was advised that the front brakes needed replacing. I expressed my frustration to Ted, the manager, but he said these things happen. When I had picked up the car that evening, I was handed a second bill for $1,200 for the front brakes and was warned that my timing belt needed replacing. I asked Ted to quote me a price for a replacing the timing belt and he quoted me $1,600. I thought it was too high and told him so, and when I got home decided to call around other auto repair shops in the Olney-Ashton area. The price-quotes I received where between 50% and 70% lower than Fletcher's. For example, to replace the timing belt, which includes Includes: timing belt water pump with gasket timing belt tensioner timing belt idler automatic ...etc., I was quoted for parts and labor (complete) between $725 and $910, nearly $1,000 less than Fletcher's quote. I then asked these other auto repair shops how much it would have cost me to replace the rear and front brakes with rotors, shoes and pads on my Toyota Camry, I was told between $565 and $790 (parts and labor) or $1,600 less than I'd paid Fletcher's for the same work. My advice: Stay clear of Fletcher's for they will rob you blind. Call other auto repair shops in the Olney-Ashton area and get second and third quotes for your car repair needs. You'll be happy you did and save a great deal of money for your effort.