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March 2022 by rita kane
The staff here is very helpful and the selection of products is great. My dogs always have a fun time visiting the store. Another plus is that you can go almost next door to Roots market and the pups can go in there too!
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February 2022 by Towanda Clark
Great place for all pets staff is very friendly and helpful
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December 2021 by Mary J. San Miguel
Ryan helped us with our new pup, suggesting 2 different types of large breed puppy food, training pad, & a training collar vs the harness my Husband was considering. My Husband dislikes store memberships but signed up anyway w/ Ryan. Elvis really liked Ryan too! Thank you for a positive experience! ☺
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November 2021 by Mike Peterwas
This is a awesome pet store, very knowledgeable staff my dog loved every recommended product I bought home
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October 2021 by Michelle Offei
Nice thing for your pet friendly people
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August 2021 by Samantha Walsh
I'm hoping my experience was an isolated incident as this store has a great selection and the staff are generally friendly. My issue is that I have requested a certain type of food on 3 separate occasions and was never contacted when it came in. The second time, I had not heard back in a month so I went to pick up another type and a staff member actually found the type I requested in the back and was as perplexed as me as to why I was never contacted. The 3rd time I was told special orders were discontinued as the merchant was not fulfilling the requests (after someone had added the special request and I had left the store). A separate employee reached out after the fact and told me the food I requested was actually in stock. Yet again, when I showed up at the store the next day it was the wrong type. I hope others have a better experience than me as the staff I have encountered are very nice and friendly. I just think internal communication could use some work to avoid frustrating experiences for customers.
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August 2021 by Bruce Herzig
Good customer service.
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March 2021 by David Lacki
Asked the sales associate, Harris, if he could recommend a new brand of dry dog food for my 6 year old golden retriever. Harris asked about my dogs eating habits, age, weight, and what he was currently eating. Upon making a recommendation, he informed me about the product and its key benefits. And, he told me of the store policy that if my dog did not like the new food, I could return the unused portion within 30 days for a full refund. Excellent service as always.
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March 2021 by Darryl Nelson
Great service from Hariz, there were a few people in the store and he was the only person working but he managed to help all of us individually in a timely manner. Very impressed
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March 2021 by Tracy Wood
The Olney Team is always friendly and helpful. Lots of fun toys for pets as well as a wide selection of food, treats and grooming products.
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March 2021 by Adrianne Filart
Always a pleasure to shop at! Helpful staff, great selection of treats/food/toys!
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March 2021 by Kathy Routt
Nice, helpful employees. Seem to have all the healthy foods
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October 2020 by Jim Jin Soon
Nicest and most knowledgeable group of people you will ever meet! My dog drags me into this store every time we walk by for his daily treat and I we both always leave with giant smiles
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October 2020 by Renee Ridgeway
Great healthy treats and food , toys and more!???
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September 2020 by Sara Elalami
This is my favorite pet store ever!!! I come here at least once a week and bring my fur baby who adores the friendly staff there that always gives us the best customer service! Highly recommend loyal companion in olney! I always find everything I need, the space is clean and organized, and staff is very friendly and professional.