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August 2024 by Daniella Chan
I was on the phone with call in support for 37 mins and they couldn't solve my issue. But Damion, at this store location was able to fix the problem within minutes. He was professional and knowledgable. Thanks for the help!
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August 2024 by Dan
Wow! What a dumpster fire….
Stopped in to pick up phone via expedited in-store pick up. Waited a half hour to be acknowledged and checked in due to staff flirting with one another, and putzing about. Exchanged lemon device for replacement - was informed they’d charge $30’to turn on new phone and verify functionality. No receipt or proof of exchange was given, so I’m currently fighting for refunds on that device…. Horrible experience from top to bottom, but this location is absolute garbage.
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July 2024 by Ridgely Cohill
Angela gave less than adequate job. worst verizon customer service ever. immediately shut down instead of active listening and helping to full potential.
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July 2024 by Keith Bishoff
Horrible customer service. I visited this location to exchange a Gizmo watch (3rd watch in 3 days - 1st one, the screen stopped working after 1 day, 2nd one I was given the wrong version that didn't have a camera). I was told I couldn't exchange it at this location because I did the exchange at the York Rd location. They said the York Rd location is a third party owned Verizon and they couldn't help me. They also insisted that I'd need to pay a $50 restocking fee because I opened the box, only to realize I received the wrong watch. The Verizon person was rude and confrontational. I left extremely aggravated. I went to the York Rd location, who told me both locations are Verizon Corporate - not a third party like White Marsh lied to me and said. York Rd location was able to exchange without a restocking fee. York Rd location was very helpful. I won't return to White Marsh.
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June 2024 by Ryan Jr
Worst corporate store experience I've ever had. Store Manager was a complete tool. Had a rep trying to sneak things in on my quote and include insurance AFTER I said no then told me i can just cancel extras after 30 days. Asked to speak to a district manager and was told she was "out" ans they don't know when she will be back. This place didn't used to be like this the people cared and knew what they were talking about, now I can't even find a manager who has a clue, bunch of amateurs with attitudes. Save yourself the waste of time and go to ANY other corporate store besides this one.
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May 2024 by David Udzinski
The customer service person named Dameon or whatever the young caucasian guys name is was completely unprofessional. Not only was he patronizing, but he also decided to play a very immature prank that I did not find humorous at all. I've been a loyal customer for years, and after my experience today inside of the store, I was reminded of why I don't go to brick and mortars. this young man certainly needs to be retrained on how to conduct himself on a professional level when dealing with the public or let go entirely to spare the rest of the public from his nonsense
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May 2024 by Joe bisson
CAN'T GET A PHONE NUMBER TO CALL THIS PARTICULAR STORE, WILL STAY WITH METRO
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April 2024 by M J
Great Customer Experience and service on 5G internet network service is more clear with gaming on this network
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March 2024 by Brian Paape
Mike Rothmeyer did an excellent job helping me out with my new Samsung S24. He was very knowledgeable, polite, and professional. This made for a smooth transaction. I highly recommend!1SG (RET) Brian W. Paape
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February 2024 by Morgan W
Warren helped my wife & I yesterday. He was absolutely amazing. Walked through all of our options we ended up with new iPhones, added a line for our oldest daughter & got the brand new Apple Watch! He was kind, knowledgeable, professional and fast! 100% recommend him to help you out if you have any questions.Thanks Warren !!!
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February 2024 by Talha Khan
You don’t typically expect to be blown away by customer service but I was with my visit here! Carlita (apologies if I’m misspelling her name) was welcoming, genuine, and super helpful! She single-handedly resolved an issue that two other Verizon stores in the area (Timonium and Towson) were unable/unwilling to address and for that, I’m very grateful. She deserves a raise! Would gladly come here again for service and support issue.
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December 2023 by Joshua DeFontes
Worst Verizon store I’ve ever been to. The employees are rude and don’t give care about their customers. They have terrible attitudes and are just grumpy and rude. The person I dealt with this previous time I went is Ray and he acted like my issue wasn’t his problem and it was apple’s even thought the Timonium Verizon was able to help me with my issue. I have dealt with ray other times as well and each time he was the same. Other employees here are rude as well, not just Ray. I wish I could give it zero stars
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December 2023 by Patrick Kelly
Verizon is great. This location bucks. The employees have a smug attitude and have no problem gaslighting and lying to you.
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December 2023 by Reese Evans
They need a line so you can speak to a actual person who works in the store so we can get a manager on the phone because i don’t know what kind of place they are running and what mental patients they have working there thinking they can yell at people and get in their face and put their hands on customers but they need a lesson in life and its needs to be fixed now
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December 2023 by Reginald Vaughn
Very professional at their craft!
