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November 2023 by Marisa Templeman
A complete waste of money: I ended up having to clean my car right after they did. They didn’t even clean my cup holders, I had to ask. Back seat didn’t even look touched. Also for $44, a free scent could’ve been thrown in. Never going back.
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November 2023 by cheryl t.
1.5 stars is being generous. Paid for an ultimate wash ($44) and my car came out without being vacuumed. Literally untouched. Rest of car not done well. Asked for manager and he, Jerry, agreed and said "they were rushing." He took the car and vacuumed it himself. I've been here many times and this is the first time I have had to ask them to try again. I should not have to ask for do-overs.
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October 2023 by Laura Cook
This is not the first time I have received a poor car wash. First time shame on flagship but I guess shame on me for stupidly thinking they’d do better the next time. Brought my car in Sunday for a wash. Looked at my car later and noticed a lot of the trunk was still not clean and bird poo was only partially removed. What a waste of time and money. On top of that the machine is not thoroughly washing the soap off. Because the wash was so bad I washed my own car again yesterday. When I went to soak it there were a ton of soap suds on the car. If you’re reading this flagship you need your machine looked at. It’s lucky my car sits in a garage but I can imagine other cars being damage. There were soap spots on my car. That can lead to paint damage. I’m never going here again. This is what happens when good small businesses get bought out by corporations. Customer service goes down the drain.
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October 2023 by MA
Pretty awful customer service and extremely confusing process but ultimately gets the job done if you’re in a rush. Nobody was able to explain the self service to me at all even after asking 3 different employees in different locations of the “campus”. Once you figure out that you can only use cash to get coins, the self service process is fairly straightforward but a little overpriced. Expect to pay at least $4-6 to vacuums an SUV and maybe another $4-8 to soap and wash the exterior yourself if you move quickly.
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October 2023 by Taiara Matos
The pricing was exorbitant for the subpar service I received. I expected a reasonable fee for a car wash, but what I got was a terrible value for my money. I felt like I was taken advantage of, and the experience left me feeling ripped off.The tires have none black shine coat on, and the vacuuming was done very poorly.
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October 2023 by Crystal Varela
The guy charged us for the most expensive one when we didn’t ask for it. When we go to pay the lady said oh well that’s what you got. When we got our car back after paying for the most expensive full service car wash it came back still dirty look at the pictures below. Workers were also very rude.
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October 2023 by Margo C.
When it's not busy this is a convenient place to get a car wash (there are express and full service options, with a separate lane for each). I have often used the express lane in the past which is pretty quick and not too expensive (and you do not need to get out of your car). There are also many self service bays and vacuum areas. I have had a few customer service issues here, though. Today the associate at the counter (inside the waiting area) gave me erroneous information: I asked her how many tokens were needed for the vacuum and she told me that "one token gives you 45 seconds." When I asked how many two tokens would be she said (again) "one token gives you 45 seconds." So, of course, she did not answer my question. Then, when I went over to the vacuum area I saw that you needed two tokens to turn it on and those two tokens will allow you 6 minutes.
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August 2023 by Linda R.
My suv has light colored mats, and the driver's carpeted floor mat was filthy from the wet shoes of the person who got in to clean the inside. I called the Chapman Ave. location and was ultimately given a free car wash, however I wanted more. I felt they should have replaced the set of floor mats. I emailed this request and never received a response. The fairly-new mats [driver's and passenger's] didn't clean up well. So what happens the next time I want to have the suv cleaned? Will the mats be black again? Attached is a photo of the floor mat when the suv was finished. Awful!
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August 2023 by Helen H.
I have never been so surprised at lazy service. Went in for a full service clean and the car was done after 5 mins. Crumbs still in the car. Waste of money - do not waste your money here! I could've done a better job myself.
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August 2023 by Markus Borchertmeyer
If it was possible to give no stars, I would even giving not a star is not justified...My first rate and review at July, 27th, 2023 was deleted...We just got back from vacation in the mountains. There were some paths flooded and we had to drive through there with our car.At Juli, 27th, 2023 (5:30 p.m.) I drove directly to Flagship at 2100 Chapman Avenue in Rockville and wanted to have the car cleaned. The interior was already cleaned by myself and I still wanted the interior and exterior cleaning for just under 38 USD.An employee looked at the car after I had communicated my request and, based on the "condition" of the car, told me that I should pay a surcharge of 20 USD in addition to the approx. 38 USD. When I asked why I should pay a surcharge of 20 USD, he told me that the car was dirty?Yes of course the car is dirty; of course I don't drive a clean car to Flagship to clean it, or?However, since the car is "only" driven through the car wash and no employee has to use a sponge himself, the surcharge of 20 USD is cheeky and in no way justified...If the car is cleaned from the outside by an employee, a surcharge might be justified. But asking a surcharge for automatic laundry is not acceptable...So far (since 2020) I have had our car cleaned inside and out every 2 weeks at 2100 Charpman Avenue for just under 38 USD. So 76 USD per month (3 years x 76 USD = 2736 USD).Due to the one-time requested surcharge of 20 USD you have now lost a loyal customer and from today I will be hand washing my car myself and you can be annoyed with lost income of approx. 2736 USD in the next 3 years... In the last one Year there was an increase in price, but the current total of 38 USD still remains ?Bad service and this is just a rip off for 1 time 20 USD...
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August 2023 by giorgi gachava
There is no 0 that's why I put 1, don't go there, try different one, thay charge me $36 for nothing, they broke flor Matt holder as well.
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August 2023 by Jessica Brito
It used to be about 3 stars but now the prices are raising and service getting worse and worse. Just was my car over there and my windshield is still bad. I won’t waste my money and I time again. It is about 0.5 mile for me but I prefer going farther and getting quality service. I do not recommend it.Services: Auto detailing
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August 2023 by Robert Hutchins
I got the deluxe, non-full service wash after a two day roadtrip. $22.One side was sprayed with something at the beginning before the tunnel but there was no one on the other side.Bug marks were still on the entire front end and windshield. Nobody was there to remove the plastic bag on the rear wiper after the wash was complete.Is that the best you can do? Somewhat disappointed with the whole thing.
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August 2023 by Hooman Kamali
The exterior washing is acceptable, but mediocre at best.However, the interior cleaning is very bad.I used the flagship service and the did not clean the center console at all.Untouched The floor mats although semi washed, was put back completely wet and it was not inserted correctly either.The trunk was left untouched.I would not recommend this place at all.Services: Polishing
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August 2023 by Michael Mahaney
They get some parts of your car clean but overall it's still stays fairly dirty. Also, another downside is they do not allow you to bring your own bucket to this location to wash your car.I would also like to add that I had called the number previously and was directed to the call center, which said they would have Flagship in North Bethesda give me a call to answer my question about bucket washing. I never received a call and had to find out in person.
