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November 2023 by DeAndre' Jackson
This store has a wide variety of sought after products in just about every category from skincare to makeup, they've got you covered...literally! I really enjoyed my visit here. The atmosphere was very inviting and displays were well organized and fully stocked. I was impressed by how nicely categorized everything was in terms of product placement. Then just when you thought it couldn't get any better, NOPE you get a helpful gem of a sale associate Alan. He was very nice and welcoming into the store. He helped several people while we were shopping including us. He's very kind and knowledgeable about the products. There's even this nice lady there who wears really great makeup, who is also very helpful and knows her stuff named Rachel. Alan and Rachel are awesome. If you're ever in the area and looking for great products and service. I highly recommend this location and staff!
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July 2023 by Mia K Arakaki Abdalla
I will never spend money in that store. A kind black woman was helping me that was a consultant and some white man that could care less assumably the manager... Never greeted me stood on bet me and the consultant and was like "can you help this (white) man" didn't care that she was in the middle of a sentence. In ny blue mercury are better. Here and Arlington it's terrible. I was appauled
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March 2023 by Haydar Celik
Absolute rudeness and arrogance. Slow and terrible customer service. Really disappointing and annoying.
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February 2023 by Charlotte Behr
Used to love it. NOW, prices are jacked way up!!!! No longer worth it.
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January 2023 by Shadi Mghn
I had a special event and Rachel was my make up artist. She did a fantastic Smokey eye make up and I got a a lot of compliments. Olivia and whole staff were helpful. I highly recommend them
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October 2022 by L G
The person who assisted me did it begrudgingly. I pretended not to notice. The other employee groomed right at the counter as if she were home. I won't return.
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May 2022 by Natasha Varnovitsky
I walked into a completely empty store and asked for some help picking out a product. The two salespersons, who were standing around doing nothing, started arguing about who is going to help me. Clearly neither one of them wanted to do anything. I've been to Bluemercury in Bethesda and in Dupont Circle and the staff were fantastic. I suggest going there instead of Pike and Rose.
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February 2022 by Ray Russell
Website and voice mail stated closes at 7 pm. I drove 45 mins arrived at 615 and the rude sales person would not acknowledge me. So disappointed in
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February 2022 by Paul Zbarcea
Prices are mediocre, not much selection. The "feeling" of the store is also very stiff. No music, not many customers, staff is standing around watching
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January 2022 by Anna P.
Very positive experience,sales was attentive and professional,they have couple niche choices hard to find. Prices are higher every time I step in but this is new reality.
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August 2020 by Carrie Gartland
THANK you Linda and Charlotte!I came by today to pick up a product which was supposed to have been available for me today.There was a mistake and the product had never made it to the store. Despite having her hands full while running the store on her own, Linda put together a plan for me to pick up the product tomorrow (Charlotte is going to bring it), arranged a way for me to be contacted once it is ready, and she sent me home with some free samples! (Who doesn't love samples?)I also should mention that Charlotte helped me find the product in the first place, she is very helpful!I am very pleased with the customer service I received today!
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December 2019 by Yazmine Hawkins
I don't know if you've been here before, but if you happen to go on a day where the store manager Erin is in, be ready to get the kind help you've always needed in finding products. She is so kind and attentive and knowledgeable-- she's only been at this location since the summer, but I've seen the improvement in the business as a whole since her taking charge. 5 stars because a knowledgeable and hands on manager is a rare find, and I can tell how happy the staff are now. Not to mention, how talented they are as well, especially Rachel and her sweet self✨
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December 2019 by Carla Klein
It was my first time buying something there and I was very pleased with the assistance received.
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November 2019 by Linda Bedingfield
Just had make up done by Jessica. She was amazing. So knowledgeable. Very happy! Highly recommend!
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November 2019 by Nicole R.
As always, friendly staff and I love their products and recommendations. Some items are super pricey (so be sure to ask about pricing if you're not sure), but I can speak from experience that most everything I've ever bought here is worth the price. Love their samples too :)