-
November 2024 by Michelle
Amazing! All the ladies are polite and kind. This is our 3rd round shopping for furniture with them. They try to find you the best deal!
-
October 2024 by Bob Richards
Meagan was incredibly helpful in our search for a guest room bedroom set. She offered many options, assisted us as we negotiated price, and helped us find the perfect set. Thanks, Meagan for being so nice and so helpful!!
-
October 2024 by Cecelia Robinson
Raven very helpful and pleasant will come back again
-
October 2024 by dj memestar
Catherine was amazing helping us and making sure we had everything we needed.
-
October 2024 by Brenda Raley
Bought a new living room set at Ashley Furniture. Raven was very helpful and knowledgeable about the products they carry. I was pleasantly surprised by the amount of inventory and the different styles they carry. Highly recommend.
-
October 2024 by N
Cathrine did a phenomenal job helping us pick the right set for a good price
-
October 2024 by cayla chase
Working with Meagan was a phenomenal experience!
-
September 2024 by Hammed A
I recently moved to California, MD, and visited Ashley Furniture to furnish our new home. Upon arrival, we were greeted by the store manager, Shane, and spent some time looking around. After careful consideration, we decided on the Cresswell sectional and a dining room table. Shane introduced us to Katherine, a sales associate, to finalize the details. Katherine was thorough and professional, going over the sectional's configuration multiple times. She even drew a diagram to confirm the exact arrangement we needed and had us sign off on it. Feeling confident that everything was in order, we left the store assured, despite knowing we would need to wait several weeks for delivery.
We picked up the dining room table from the Brandywine location a few days later without any issues. However, after waiting for three weeks, we received a call informing us that the sectional would be delivered on a Saturday. I rearranged my schedule to be home for the delivery, missing my son's football scrimmage to ensure everything went smoothly. To my frustration, the sectional arrived, but it was the wrong configuration. We refused the delivery, as it was clearly not what we had discussed and signed off on.
Confused and upset, I drove to the store to speak with Katherine. Surprisingly, she initially tried to steer me away from speaking to the manager. After insisting, I was finally led to Shane. He admitted that the order had been entered incorrectly but offered no real solution for the mistake or compensation for my wasted time. He informed me that they couldn’t process the return immediately and that I’d have to wait another 72 hours before they could even start the process of reordering the correct sectional. This meant I would be left waiting weeks once again with no furniture, despite their error.
What made this experience even more frustrating was the lack of communication. At no point did I receive any email updates or proactive outreach about the order or the issue. I had to call the store myself at every step just to get basic information. For a company that I had spent thousands of dollars with, it was clear that my time and business were not valued.
After this complete failure to resolve the issue, I decided to cancel the order for the sectional altogether. Unfortunately, even the cancellation process was a disaster. I had to visit the store four different times just to finalize my refund. On the last visit, the assistant sales manager struggled with their equipment and couldn’t process the refund. She had to call another employee to assist, and even then, their printer malfunctioned, dragging out the process even longer.
This experience has been a series of unprofessional missteps and a total lack of respect for the customer’s time. I cannot recommend Ashley Furniture after this ordeal. If you value your time, money, and peace of mind, I suggest shopping elsewhere. I certainly won’t be back.
-
August 2024 by Olivia Hayson
Just be aware when you buy from Ashley, their return policy is so much worse compared to most other furniture and mattress stores. Bought a $7K bed suite, the base doesn't work as advertised, and they won't exchange or refund. You buy from Saatva you get a 365 exchange or return. You buy from Bob's Discount, you get 90 days. You buy from Ashley you don't get the free delivery and the return policy is like 2 weeks, not enough time to really get a feel for what you buy. Don't buy from Ashley if you want decent delivery and to reasonably return/exchange your purchases. They'll never get another $7,000 from me, let alone a penny.
Only giving another star instead of just one bc the sales staff were friendly
-
August 2024 by Jamie Spurgeon
We visited the store Vanecleus was very helpful. He knew the Inventory in the store and it’s location. We were looking for sleepers. He also offered us some alternative options! He has such a positive attitude! Great customer service! We purchased our desired sleeper sectional based on his high level of customer service!
Robert and Jamie Curtis
-
August 2024 by Kathy Cheek
Great customer service!
-
July 2024 by Destine Zagado
Raven was excellent helping my mom pick out a mattress! She really knows how to help you find the right mattress to suit your needs. Also thank you to her for assisting me in looking for nursery chairs. Will definitely be coming back!
-
July 2024 by Tj Dunn
Zach was really great and helpful. Helped us getting everything we wanted.
-
April 2024 by Myron Truesdale
Vanecleus was incredibly knowledgeable about mattresses and my needs regarding them
-
March 2024 by Jeff Coates
Will never purchase from here again.
