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September 2023 by ted stiller
Nailah was very helpful and very knowledgeable. She resolve my issue very quickly, and was very professional. Should be employee of the month. Best storage manager in the country. I hope she gets a big pay raise.
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July 2023 by Karen Bashir
They made me feel so welcome. Very accommodating to every need. Such a great team: Nailah (Ni), Donnie and Boisy. Best experience yet!
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December 2022 by Wuyah Gbondo
It has been a pleasure to store my items at Extra storage. The staff are always very pleasant and accommodating. Kadaijah who assisted me today was such a delight. Thank you all for ensuring our units are safe and well cared for.
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December 2022 by Elaine Cooper
I was delighted to talk with the employee that was there. He was very kind and helpful.
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December 2022 by malcolm maycole
Anthony was fast and efficient!! He took great care of my needs
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December 2022 by Danny Gurley
Great service from Anthony the onsite manager. Highly recommended.
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April 2022 by Jason Chives
I went to this unit to inquire about pricing. The lady was so helpful it was amazing..she is good at what she do very professional and knows the business. If you are looking for a unit go here I highly recommend it. Thanks a lot for your help please keep doing great things I appreciate good customer service.. cuz good service goes a long way...??
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March 2022 by Jonathan Patterson
Their gate hours are too limited! There's no good reason not to extend them, is not as if it requires any additional staffing... The site is equipped with cameras.Perhaps they could offer late night or 24 hour access for an additional fee? 24 access used to be common, what happened?The reduction of business hours for covid-19 is so stupid! It forces more people into the same space & time increasing potential for spreading!Something went wrong when I dropped my debit card and I was charged a late fee. I was there at opening time to pay but the lock was not removed for the entire day, I finally got access to my unit the following afternoon. Quite frustrating!
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January 2022 by Stephanie Cohen
I am so satisfied with Extra Space Storage! The associates who assisted me online and most importantly the one who assisted me on site was AMAZING! He helped me to get acclimated and made sure that I was comfortable with my new unit and the facility. I would definitely recommend Extra Space Storage to a friend or family member.
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January 2022 by Lisa Johnson
I love the service I receive from Extra Space Storage especially when dealing with Victor. Victor is very knowledgeable about all the services that Extra Space offers and listens to all of your needs and concerns so that showed me that their customers mean something to them. Now that’s how you keep a business around.
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January 2022 by james Denham
Victor was super helpful in helping us get into our unit opened after we lost our key. So grateful for how they go the extra mile for their customers! Wishing their team a happy New Year!
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January 2022 by Marissa Brown
Spoke to Victor today and he was very detailed on the information I was inquiring about. He was very polite and professional. I have rented from Extra Space for over a year and I have no complaints. It is kept neat and clean.
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December 2021 by patrick allen
My experience with Extra Space was not the best.This was my first time renting a storage unit. So, I had no prior experiences to compare them to. I was lured in by them at a reasonable rate and 4 to 5 months later they increased my rate for approximately $80.00 more dollars. Although you have a contact your rate is not locked in. So, keep movers on standby. In addition, there are also issues with freight elevator repair. I would not consider using there services again.
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December 2021 by Bao Bao
I like this storage facility. I have had my storage here for a little over a year now and the customer service has been amazing.I would like to give a special shout out to Moe. On Monday, December 7th while at the storage facility the lights went out. At this time I had a good amount of stuff outside of my storage in the hope that I would be able to get some things that I needed and to reorganize my storage. Once the lights went out I started using the timer lights inside of the storage lockers to put stuff away. I noticed that I started to get dehydrated so I called the storage number to see if they had a water fountain and Moe let me fill my bottle. Then the timer lights went out since the electric company was working on the problem so Moe helped me prop the door open so I could keep working. She also kept checking on me to make sure I was alright. One time I left the storage and got locked out and Moe again came to my rescue and opened the door so that I could get my stuff out of the storage.She is an amazing person and her customer service skills are on another level. She did give me the option to leave stuff and come back when the lights were back on but I had so much stuff in the walk way I felt it would be unfair to others as the both sides of the walk way were lined with my stuff.
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December 2021 by Michael Leonard
Extra -Space Storage managers on the premises were very understanding when asked if they could assist in the removal, and rid of stored items for Military personnel and colleague who are no longer with us.Faye especially want to thank Modupe for a very professional outstanding performance in a time of need. Thanks again
