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December 2023 by Lizbeth S.
Only went here once as a first time enrolling into TRUIST. And I could say I was unimpressed already I had to wait 30 minutes for an appointment I made 11:30 and came in 10 minutes early so I can sit down but the appointments are really unnecessary since they don't even call names by order they just let any customer come in and sit down without appointment which is unfair. Waist of time trying to speak to them because fun fact they don't care and they do poorly effort into their job.
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December 2023 by Bryan Cardoza
Truist needs to really do something about its employees & system.How can I do something at one location & not do it here? Wasting my time just standing there all credentials in order but not there system. Trash
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November 2023 by Melvin H.
The service is really bad. I have gone to 2 different truist banks and both branches service is poor. The tellers are too busy chatting with each other to assist the customers. Lobg lines and still only 2 tellers and one of those tellers was also doing drive thru. Really bad. Think twice before using this brand. Much better when it was Suntrust
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November 2023 by Ty Bui
Very bad serviceNeed to have more workerIt take 30 minutes or more for two cars in front for Drive through serviceInside always 30 people in line and may take 45 minutes to an hour.Very disappointed
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September 2023 by Marilyn Johnson
This is literally the slowest bank on earth. Why aren’t there ever enough competent people working? Why do I have to stand in line for an hour just to speak to a teller?
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April 2023 by Marcia Thompson-Rodriguez
Horrible!! Nobody picks up the phone, no sign in form and the slowest representa. So thankful I closed my account with them but I have to get a statement for my Taxes. ????????
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January 2023 by Rita Tomlinson
Truist is a fraudulent and scamming Bank in the USA. Please please I am begging and pleading with you, AVIOD doing any kind of business with this poor excuse for a bank. After transferred couple of times, I wasted two hours on the phone with liars, crooks con artist and scammers supervisor Robert and a representative LaShawn.Saw on my credit card bill two different interest rates charges. Immediately contact the customer service center to get clarification. LaShawn who I started talking to was confused on why I was getting charged twice as well. She even say to me on their recorded phone line it’s not supposed to be like that. She put me on hold for about 7-10 minutes and come back with a bogus lies about credit card usage. Which I haven’t used in couple of months. I requested to speak with a supervisor. Here comes the liar and thief call Robert the supervisor. I explained to him what’s the problem. He proceeded to say it because I have not make enough payments. We calculated all my payments I have made, it’s exceeded the amount. Robert the liar supervisor then switch up and say that not what he meant to say. Then he brought up, it because I have been using my credit card. We look into credit card usage, I have not used my credit card in over three months. Then he switched up again saying that’s not what he meant to say. Then Robert the liar proceed to say, I have been making low payments monthly, look into that, I have been paying way more that my monthly payment. Then he switched and stated that’s not what he meant to say. Then liar Robert switched up and said I have exceeded my credit limit come to find I haven’t reached my credit limit. My entire conversation with LaShawn and her supervisor was filled with lies, disrespecting, disappointing and frustrations. Learn from my mistakes and frustrations in dealing with a scamming fraudulent Truist .
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January 2023 by Maira Delao
Horrible customer service. I wanted to open an account and got there before 4:30. They said they couldn't help me because they were about to close (at 5pm). I was the only one in the lobby. I always thought they were supposed to help you as long as you were in the door before 5?SMH.
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August 2022 by EJE International Hair
The level of customer service at this branch is very inconsistent. Some of the employees are nice, others not so much. My experience in the drive through today was impersonal. I wasn't greeted, I wasn't asked what I wanted to do with my transaction nor was the cash I deposited confirmed to be correct. I went inside with the intention on receiving an apology and correcting the transaction. No success in either. I will definitely drive a few extra miles to receive better service.
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June 2022 by toura p.
Robbing your money with pending transactions. Have funds in account to get robbed with fees and overdrafts. Want to go broke bank with these robbers
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June 2022 by Brittany Crawford
Terrible bank, terrible location.The customer service is lacking. They seem to have an attitude in fact when challenged in company policy. They never have the answer to anything. Nothing is ever open or available such as drive thru teller service or the ATM deposit feature. I've found Truist to be lacking on all fronts and as soon as I find somewhere else to place my money, I plan to.Take today for instance, I pull into the drive thru teller line which did not indicate open or close. The clerks inside can visibly see me. Instead of telling me the first time I ring that the line was closed, they let me sit there for 10 minutes with cars behind me. Maybe "not their problem", but I assumed this was common courtesy. Just a warning to those looking for a friendly and welcoming bank that exudes safety and wealth. I've heard nothing good about this bank ever.
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March 2022 by Christopher LaRosa
Long lines, inconvenient phone support options, out of order ATMs.
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December 2021 by RCam C.
HORRIBLE. I spent 30 minutes behind two cars on the drive through. None of the ATMS work and you can't go into the branch.
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September 2021 by Barbarann Kieh
Very kind and helpful, never had a problem with their service. Been with this bank for over 15years. Thanks BB&T for being on my side.
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September 2021 by Family Huppman
Today, Saturday, September 4, I called the bank for help and Mr. David on another lady, they hung up the phone on me 3 times. without giving me a chance to explain my problem. MY MONEY IS THERE, THEY SHOULD ATTEND, IT IS THEIR OBLIGATION. bad service, bad people, disappoint. thanks to my money they have their job.