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December 2023 by Maty Robinson
Every time you go to do a wire transfer the system crashes. Use another excuse that we no longer know about. The system always down when you want to do a wire transfer. Very disappointed in that place.
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November 2023 by Mike Timeh
Couple of months back about 7-8 months ago I went to this branch to updated my business account with an EIN # I had an appointment I was early just about 30 minutes befor they open I touch the door it was open so I worked in a Spanish lady I guess was the branch manager Started yelling and shouting at me acting as if I break into the bank at me send me out as if I'm some kind of a dog?
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August 2023 by Saffron Pierce
On July 28th, I came to this bank to update a legal name change. I was told I would receive a new debit card with my updated name. However, I never received it. As well as — my name was spelt incorrectly, even though I provided documents and my drivers license with the correct spelling. I had to call Bank of America customer service to have my name spelt accurately and have a card shipped out because the associate that helped me out in the first place never even put a request for a new card. It was a waste of my time making an appointment and being there for an hour. Avoid this location if you can.
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August 2023 by Saffron Moram Pierce
On July 28th, I came to this bank to update a legal name change. I was told I would receive a new debit card with my updated name. However, I never received it. As well as — my name was spelt incorrectly, even though I provided documents and my drivers license with the correct spelling. I had to call Bank of America customer service to have my name spelt accurately and have a card shipped out because the associate that helped me out in the first place never even put a request for a new card. It was a waste of my time making an appointment and being there for an hour. Avoid this location if you can.
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February 2023 by Ngosong Franklin
Have been to this branch a couple of times to do transactions both on my account and another person's. I have been very satisfied with their approach and response even if I may not get exactly what I was inquiring about, none the less I get explanation as why it might be so.
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January 2023 by Allieu Mackie
I disagree the others, every time I've been there there's always two tellers, a floating person assisting customers with an iPad, and at least two other bank staff giving one-to-one assistance to customers. Not bad at all... maybe my visits are off peak
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August 2022 by Charlene Dukes
Recently visited this Branch and found the staff to be very helpful, pleasant, and professional!
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July 2022 by Alejandro
The worst service, manager and associates first calling for get lunch and laughing and customers waiting for get attention. Absolutely Poor service. If you have an account don’t loose your time going to this branch.
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July 2022 by Maria Barrera
They need to have mote then one window open especially if its a business I especially if they have a big line for personal accounts
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June 2022 by Godsfavour A.
Very terrible place waited for more than 40mins to make matters worse bank hall wasn't occupied yet this lazy bankers or managers were just discussing it's so annoying and I feel so bad .Okay
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June 2022 by John J.
If I could give zero stars, I would, but the app wont let me. The bank employees are very rude and don't care about the their customers. I witnessed 5 employees hanging out while the line was long and they paid no attention. They made me wait and then tried to make me jump through hoops to deposit money. Avoid this branch at all cost. As a former BOA employee, I am extremely upset at the customer service and would recommend you ignore this branch at all costs. The teller took off her name tag so I couldn't see her name. The manager never showed up when I asked to speak to them. I don't know who manages this branch but they are a joke and should be terminated immediately with this type of service. After this I am thinking of closing all of my accounts with bank of America and starting over with a new bank who cares about their customers.
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May 2022 by Al Kix
Terrible. As bad as they can get. Not only is the branch awful and not helpful, calling their customer service just means extra stress for you. My oldest account since the teenage years is with them, and that's the only reason Why I am still banking there. Even if only once or twice a year, they always make me regret having any interaction with them.
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March 2022 by Harison Okonkwo
The worst bank. No people to attend to you. They ignore a lot. This branch should be shut down
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August 2021 by Sandie K.
If I could give this bank zero stars I would. 15 years ago I got robbed. I brought in all utilities bank statements etc. I need needed to cash ,$20 check to get copy of drivers license. They would not cash my check cause I didn't have drivers license. Hmmmm today my debit card frozen. They need my mother 93 years old to update. Wow she cant remember anything. I Done with this bank
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August 2021 by Da S.
Only giving them a star because the app doesn't let me put ZERO STARS. this one is the worst.Their staff and tellers have an attitude like they got a stick up their.. no hello or how may i help just mean mugging. Hope they get closed down
