10:30AM - 6:30PM
4933 Suitland Rd, Hillcrest Heights
Electronics
10AM - 6PM
703 8th St SE, Washington
Electronics
“We needed help on our bills and some other questions Lukas solved our problem in less than 5 minutes, we entered the shop sad face we left happy face and smiling Verizon needs more employees like Lukas .Thank you Luk”
“I came to this store and the guy Deon Assistance me with my G-shock watch like brand new. He was very professional and kind and understanding and he was able to give me an loan on my G-Shock watch..Thanks so much Deon will return. Again...?”
“Awesome staff and ownership. Very honest in answering questions about your actual computer needs. This is a business in Prince Georges County and black owed by an alumni of Morgan State University. One of Prince Georges County finest.”
“My experience with Crown Pawnbrokers could not have been better! I am obsessed with guitar stuff and the staff at Crown had an amazing selection and happened to have two cool amps I’d been looking for in stock and Nick not only gave me a great deal, he held an item over for my convenience and even helped carry an old Peavey combo amp out to my car on the busy 14th street! Who says customer service is dead! Thanks guys!”
“Went to this store today to upgrade phones and get on a new phone plan. The customer service we received was nothing short of spectacular. John went above and beyond to help us start the new plan, get the best deals possible on our new phones, and transfer all of our data. It was a very busy day in the store/ w Verizon corporate, and he was doing a great job helping multiple people at once and expediting what he could. Although we primarily dealt with John, we also interacted with Anthony and watched him deal patiently with customers who came in with questions not necessarily related to Verizon service- he kindly answered them and explained thoroughly to ensure they were able to leave with some sort of solution or advice. John and Anthony held it down on a very busy day and I’m glad we got to work with them. We’ll surely be back for all of our Verizon needs! Thanks for everything John!”
“I came to Cricket store in New Carrollton on June 10th 2023.I met Lily who is one of the Associates. She took very care of me in selling me a new phone.She was very wonderful, quite and very friendly.I like her, because,She is so talented indeed.”
“Always find what I need. I know how to handle the flow. I always discover something else I want… always leave with a smile!?Such a great mushroom selection too!”
10AM - 8PM
5620 Kenilworth Ave, Riverdale Park
Electronics
“I want to appreciate the customer service of Mr. Raul, Miss. Rosa and Miss. Leslye they provided me great services. I would surely refer Cricket to my friends and family.”
10AM - 8PM
8903 Woodyard Rd, Clinton
Electronics
“Although T-Mobile itself is trash, they have this one staff member, Rocky, who is absolutely amazing. If it wasn't for him, i would be cutting my phone off right now!”
10AM - 8PM
4916 Annapolis Rd, Bladensburg
Electronics
“Hi Mario. I was the Latino guy which you refer to me as Mr. Luis. Which I called and you picked up the phone and I spoke to you about the iPhone 11 Deal and headed to you. Which by the wait Kudos you to you on the way you answer the phone. I was able to tell that you were smiling through the phone. Which is the first reason that after the came and you said you could not waive the activation fee even after I had said that the other cricket store was willing to waive it, I kinda walked away but what pull me back to not leave and give you the sales even thought it was going to cost me more was not just the great service over the phone but also in person. You not only was very enthusiastic ton assist with purchase of a new line and becoming New Cricket customer, but tried pushing me to do the ACP program because you empathized with what my current situation was and wanted me to get the immediate $30.00’savings That even after I filled it out but didn’t get approval right away you still insisted and pushed me to upload the document. Unfortunately I was unsuccessful to do it at the store and even when I said you have customers coming in and didn’t want you loosing commission on something that I could have done later. You still said no it is important for me to help you save money because of your situation that you just explain earlier. I was like wow, this is an amazing wow serendipity experience. So Mario I wanted to say that it was a pleasure! I’m so used to dealing with big businesses like cell phone companies or internet companies who say they have excellent customer service but actually treat you the opposite. This customer experience was absolutely different. It’s nice to have a customer service experience with a company that treats you like you know what you’re talking about and like you are worth something. I realize we are a small organization and only purchased one big item from your company but the service I received was phenomenal and exceeded my expectation because it’s been years since I’ve received such an amazing Customer Service experiences and I will be spreading the word to help you hit those goalS. Also, checkout google review. Management team, please Allow Mario time to train others reps on what customers service looks likes.Thank you!!”
“I went to this store because my line was cancel and they help me to restore it and also they transfer all my stuff, thanks for all your help specially to Griselda, she was an angel.”
“I went to Best Buy in Pentagon I had the most amazing customer service experience today. The staff were extremely very nice. Dilion helped me with my laptop, He was very kind and nice. Sadia was very courteous, kind and very helpful. Jair was great and Very Helpful. Atesede was very patient and very knowledgeable. Costa at the front lane was amazing. This is the best store I have ever been. The stuff is very very nice. Thank you Best Buy for having such a great stuff. I will definitely make this my favorite store.Sig..C.N”
“I went to T-mobile to upgrade my phone today and I left very satisfied. Maria took care of me very professionally and made the process go by quick and smooth. That women deserves a promotion!”
“I was rushing to catch my train and had the chance and pleasure to have Anesa assist me this morning: she ordered my phone and accessories, advised me on the best case to buy + got me the company discount while checking time and telling me when to actually order my Uber. I was in and out in literally 11min! Great experience!”
“Phenomenal shop and great customer service with Mike. He is persistent on getting quality parts and always gave consist updates on the car. I really appreciate his service!Service: Electrical”
“I had a terrible experience adding a line to my 20 year history account. After more than 12 hours on the phone with customer service, I was told the only way the work could be finished was to go into a store. Considering how many hours had already been invested, I was not interested in wasting any more time in a store. When I got there, I asked Roddell how long it should take to add a 2nd line. He said 30min. I then let him know my situation and how much time had already been spent. Roddell identified a solution quickly, explained how long it would take, then executed with precision. Roddell, Luis, and the team at this store are professionals. Thank you!”
10AM - 7PM
3706 Mt Vernon Ave, Alexandria
Electronics
“Great customer service from Reyna! She got my new Unlimited plan up and running in no time! Friendly, helpful, and all COVID precautions were observed! A multilingual store as well!”
“Zary and Darwin were extremely accommodating. Because I came in right before the store closed, they stayed open an extra hour to help me. They patiently answered all of my questions (I had a lot of questions) . They did all of this while servicing all of their other customers. I was extremely satisfied and happy with my service. I will always return to this store for all of my cell phone needs. Thank you Metro PCS!!!!”
10AM - 8PM
212 W Glebe Rd, Alexandria
Electronics
“I recently visited the T-Mobile store, and the service was exceptional!! The staff was knowledgeable, friendly, and went above and beyond to assist me with my questions. The store had a welcoming atmosphere, and I appreciated the efficient and hassle-free experience. Highly recommend if you want a wonderful experience.”
10AM - 7PM
5445 Annapolis Rd #1, Bladensburg
Electronics
“Went there yesterday to get a custom aftermarket infotainment system and gauge display set installed and man oh man did Julio do an amazing job !!! I am extremely satisfied with the work he did on my 2022 Mustang GT and will be back there next Saturday for my underglow lights install and offset stripes.I’m already a confident customer and will be going there more than often for any custom work.Thanks Julio and your entire team!Philippe”
“Staff was amazing helping me today, I came in due to my phone being broken. Larry and his team was phenomenal with assisting me with navigating my phone options. Larry went above and beyond on showing me proper direction and assistance on what to do about my phone. Thank you guys !”
10AM - 7PM
1229 King St, Alexandria
Electronics
“Jay was extremely helpful and informative. She helped me understand the bill and really made sure I understood every detail of the upgrade and equipment I was purchasing. She helped me get a great deal, so I came in to cancel part of my service and left instead with upgraded equipment and paying less each month! Amazing customer service experience thanks to Jay!”
“Yovanny is amazing. He was able to help me and answer all my questions. He was extremely patient with me. His customer service was so good I decided to buy the new iPhone 15 pro max. Thank you so much I will definitely be back.”
“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
10AM - 8PM
6363 Livingston Rd, Oxon Hill
Electronics
“This is the best place to buy phones or have repairs done to your phone while you wait. The staff are very nice. I highly recommend this Metro PCS on 7th & Florida Ave.NW Washington, D.C.”
“MARIA CAMPOS IS A VERY FRIENDLY AND KNOWLEDGEABLE SALES ASSOCIATE. SHE MADE MY DATA TRANSFER AS EASY AS 1 2 3 . IT WAS LATE AT NIGHT BUT SHE WAS MORE THAN WILLING TO HELP. THANK YOU MARIA CAMPOS I APPRECIATE YOU!”
“I just wanted to take the time out to Give a very desserved and well-earned.Sound out, 2.Ms.Karla She was extremely helpful ,patient and professional. The vibe and energy at this location is amazing. I had a terrible experience at T-Mobile By the DMV on .road island Avenue..and felt so much better. Leaving metro by T-Mobile.Ms.karla Takes a holistic approach dealing with the customer's at the store. Last but not least the other superstar who I really appreciate Ms.Hillarie. Thanks again ya'll!!”
“Great customer service from Carlita. She's always very helpful and knowledgeable when I need something. However, the team member that was with her yesterday was very lazy. He never came from the back area to assist Carlita when there were multiple customers in the store. Salute to Carlita for being a one woman band!!”
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“I had a problem with my 60 inch 4K TV prior to going to Royce's I went to two other shops and they turn me away because they couldn't fix the problem I was recommended to Royce's by friend and Royce's fix the problem. I haven't had no more problems with my TV ever since. I want to go to no other shop other than Royce's TV. I will recommend this shop to anybody that is reading the review.”