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September 2022 by jeffrey brockington
The worst bank of America location ever makes you Take all your money out and stop banking with them because of this one location. Employee customer service the worst.PS be ready to wait 45- hour After the lady at the front door does everything to pushes you to the ATM sometime you don’t wanna do that you just wanna deal with the human and get thing Done..THE WORST…
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April 2022 by Renee Newman
Was just rushed off the phone and was told I need to make an appt for something that can be done over the phone.
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November 2021 by gregory goods
Staff is amazing as well as security!!
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July 2021 by Dennis Lopez
bad customer service?♂️
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August 2020 by Jewel Pray
Literally only giving them 2 stars because of how much I love their ATM, but everything else is the worst! The staff is lazy and tells you you can’t do or get things (checks, etc) when YOU SHOULD BE ABLE TO and work slow but are having conversation with each other. It makes no sense at all, but I’m switching from BoA anyway ??♀️
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November 2019 by Lydia B
I wish I give it 0 star
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August 2019 by Sheena Hunt
At this location, they are unorganized and lack customer service. To maintain a successful site or to keep the brand they need to have a vision, so far they don't. Please Mr./Mrs. Manager take the time to walk the lobby more often and ensure your customers are being treated well. I stand in that bank for over half an hour with no clear direction as to where to go, when the representative gave me eye contact and said next, as soon as I went to her she sent me to join the back of another line. Please, I am a professional, I have my job to go to, I have no time to waste.
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May 2019 by Cecelia Chester
Very RUDE, RUDE Customer Service this morning, Thursday, May16, 2019. Customer Service person spoke very low and had to repeat himself several times. I actually spelled out the number that he was speaking to me...Finally we are in agreement. Thanked him for the service and the phone went dead. WOW
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January 2019 by She justice
At this location, they are unorganized and lack customer service. To maintain a successful site or to keep the brand they need to have a vision, so far they don't. Please Mr./Mrs. Manager take the time to walk the lobby more often and ensure your customers are being treated well. I stand in that bank for over half an hour with no clear direction as to where to go, when the representative gave me eye contact and said next, as soon as I went to her she sent me to join the back of another line. Please, I am a professional, I have my job to go to, I have no time to waste.
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September 2018 by Brian D.
Shut. This. Bank. Down. Honestly, just shut it down. Always understaffed. Always a wait. Its only gotten worse over the years. On a Saturday morning you have ONE teller working. As a manager, you have to know better than that. If you're truly understaffed then hire. I'm sure there are people in the community looking for a job. If it's that you've got call outs, have a list of back up employees. It's embarrassing because I grew up in this area and everything is just gone down. There's no sense of urgency here and no remorse for lack of customer service. This is not a branch you want to represent you is it, Bank of America? Let me know. I only selected one star because it won't let you post a review without one.
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August 2017 by Name Withheld
They lie.. the schedule says open till 5pm. But they teller closes at 2pm.. then only the video teller is open
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May 2017 by Nname Withheld
They lie.. the schedule says open till 5pm. But they teller closes at 2pm.. then only the video teller is open
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March 2017 by Althea Black
There over the phone teller system is really neat. You get to talk to a person and ask questions you can't ask of a machine. Very good
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December 2016 by Manuel Gallo
The worse bank in the entire world. Big bank, allot of staff. But always one teller. If you come here , expect to wait 45-60 min.
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March 2013 by Miss Gaudy
Drive thru only!
