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July 2024 by Dj Bowling
I went in today for a few reasons, biggest reason was because my SIM card stopped working. I waited for a few minutes then got helped by Angie. She was an insane help. From removing a device from my plan, to handling my entire upgrade process. She was, by far, one of the most professional and helpful Verizon reps I’ve ever had in my nine years of being with Verizon. She answered every question I had and made the process incredibly easy. Even while my phone was taking a while to transfer, she was very friendly and made wonderful conversation while we waited. If I could give more stars due to just her customer service, I would!
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June 2024 by C Turner
Our experience with Cellular Sales Havre de Grace was wonderful. Ryan Nacrelli was patient and went above and beyond, spending hours trying to deal with Total Wireless to port my phone number from my old Total Wireless phone to my new Samsung Galaxy phone with Verizon. I will definitely recommend him to friends and family.
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May 2024 by mike lafferman
I ordered a apple watch they never called me I called them and they said they would call me back it’s been a couple of weeks still haven’t heard back
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April 2024 by Tom Barnes
Added 2 lines to existing phones for business last week. Tyler, our rep on that day, was *extremely* helpful. Today (4/5/24) we went back in to do phone upgrades. Well, let’s just say we were met nicely enough, however!!! The guy running the store - had long hair - shouldn’t be there representing Verizon or the store owner. Our rep (sorry I can’t remember his name) needed some help, but “long hair” was busy telling stories about other customers, nasty when answering the young man’s questions and then took him into the back room for over 5 minutes. Perhaps he did that because he knew he was being a tyrant towards the rep? Hmmmm…. We got up and left while they were still in the back room, costing a sale for the young man because of the attitude and behavior of “long hair”. You don’t just leave customers just sitting there in your show room, “long hair”. Tyler from last week saves the store from getting 1 star (which means no stars in our minds).
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April 2024 by SMITH Drain Solutions
Went to the Havre de Grace Verizon store to have an extra line added to my phone and to ask some questions about my bill. I was helped by a young guy named Taylor. It was a true pleasure. He could not have been more helpful or patient. Nice to know customer service is still alive! Thanks Taylor!!
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February 2024 by Christopher Defeo
The salesperson only pushed one phone. I cancelled my order a day later.
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January 2024 by Judith Bilenki
Fast, helpful, friendly
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January 2024 by John Norcross
Got the job done.
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November 2023 by Tyler Reedy
Since the previous store did not have the devices we wanted in stock, I took my parents to this store. Michael Conley greeted us right away, got us seats at his desk, and asked what brought us in to the store. He got all of the information and went right to work. We were transferring numbers from another provider which is always a process, but Michael knew exactly what to do, how to do it, and who to call. It was a long process because the other provider tends to be slow with the responses, but Michael stayed with us through the ENTIRE process. While we waited for the numbers to port, he transferred data from other phones, affixed the screen protectors, and installed phone covers.It's a big store, very clean, and even has a public restroom for customers (many other cellphone stores do not have a public restroom). The other associate in the store was also very friendly and was helping other customers. Nobody had to wait for service.And do the associates a huge favor: if you are porting numbers, get your account number and transfer PIN before you go to the store. It really saves so much time for everybody.Michael, thanks for all of your help!
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November 2023 by Donna Corcoran
Michael Conley assisted me and my husband in purchasing 2 new cell phones on October 24th.He was very patient, thorough, informative and professional in teaching us. We believe he is an asset to Verizon and to the customers he assists. Thank you Michael
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November 2023 by Brent Easter
Havre de grace location verizon, was outstanding today. I was in there for about hr or so, but the best hr I have ever had in a verizon location. Alexi was my service representative today and she knows her stuff and very knowledgeable. I recommend anybody that has issues from verizon phone to go to this location to get it situated. Thank you again Alexi hope all will be well. I will definitely be back to that location.
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October 2023 by Barry Marsh
Very helpful staff.
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October 2023 by Georgia Brewington
Joshua W delivered outstanding customer service. I came in with a host of issues but he tackled them like a Champ! I am so happy with my IPhone & the service I received today!4EVER VERSION CUSTOMER!
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September 2023 by Deanna Effland
Christopher help us transferring our service to Verizon and was very knowledgeable and extremely helpful. We had to follow up with him and he helped us immediately. Excellent service
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August 2023 by Bev Southall
Great place
