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December 2023 by Kaitlyn Noone
This hotel was the nicest hotel that my family and I have ever stayed in! The room was clean and spacious and looked much more cozy and warmly lit than the official website photos show. Before coming, we read reviews and I was amazed at how often people mentioned staff members by name, but after our stay I can see why. They were all wonderful, polite, and helpful. No matter what we needed, they were happy to help. They brought us towels, hairdryer, etc right away when we asked, found a can opener when we needed one, gave us a toothbrush, and one of the ladies (unfortunately I don't remember her name!) even offered us some of the cookies she baked while we were spending time in the lobby. And while in the lobby, we were impressed with the professionalism and friendliness of all of the staff members as they interacted with guests as well as each other. The manager Donna-Marie sets a wonderful example, and CJ, Miguel, and the others follow.The hotel lobby and the bathrooms there were constantly being cleaned, and there is coffee, tea, and hot chocolate available 24/7. The breakfast is available 6-9 am, and some of the options switched each day. The pool was heated and honestly felt more like a hot tub/bath water. There is also a shower head in the pool room to rinse off the chlorine before heading back to the room which was convenient, and the flooring was a nice stone non-slip surface. And the whole lobby looked lovely as they decorated for Christmas!We absolutely loved our stay here and highly recommend it.
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November 2023 by Danielle Fiers
The location of the hotel is superb! Any and everything you could want is right there at your fingertips and there’s a shuttle!! The breakfast is great, the rooms and clean and spacious, bed was super comfy!! The airport shuttle arrived right on time! I have no complaints!!Rooms: The bed was very comfy and the room was cozy!Nearby activities: The mall and casino is so close by!!Noteworthy details: The staff at the front desk were all so friendly!
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November 2023 by Paul McMichael
We stayed here for one night while working at the operation Christmas child processing center. The service was excellent and accommodating. The breakfast was great. And the rooms were very nice.
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November 2023 by J. King
I love this particular Home 2 location.I've stayed here several times with .y family and even celebrated birthday parties, 4th of July, and an anniversary or two here. The rooms are good and clean, but the service is consistently EXCELLENT! Big thanks to William, Dayonna, Autumn, and Miguel for making my family's most recent stay an extremely pleasant experience. We travel alot and rarely encounter TRULY kind and hospitable staff at hotels. This location has become our weekend getaway spot, even though it's only 30 minutes from our home.Rooms: Clean and modern.
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November 2023 by Sharon H.
Subject: Heartfelt Gratitude for Exceptional ServiceI am writing to express my deepest gratitude for the exceptional service my husband and I experienced during our 4 night recent stay at your Arundel Mills, Maryland property. Our stay was made truly remarkable by the extraordinary efforts of your team, particularly Manager Donna-Marie and employee Autumn.Their compassion and attentiveness went far beyond the typical scope of service. Donna-Marie and Autumn not only acknowledged our wedding anniversary but also demonstrated incredible understanding and support during a difficult time when we had to attend the funeral of my sister on the same day as our wedding anniversary. Upon returning to our room after an emotionally taxing day, we were overwhelmed with gratitude and joy. Donna-Marie and Autumn had arranged a thoughtful display, including champagne, a beautifully adorned cake, balloons, candles, an anniversary card, and a sympathy card in our room waiting. Their attention to detail and genuine care turned a challenging day into a moment of solace and warmth.Their kindness and dedication to ensuring our comfort during both celebratory and challenging moments left an indelible mark on our hearts. It is the exceptional service provided by individuals like Donna-Marie and Autumn that sets Home 2 Suites apart.Please convey our heartfelt thanks to them and the entire team for making our stay truly unforgettable. We will cherish the memories created during our time at Home 2 Suites in Arundel Mills.With sincere appreciation,Sharon M Hopkins-Pearson (Diamond Member for Life)
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November 2023 by Benjamin Drury
This hotel is exceptional. Room is well thought out, breakfast and coffee excellent, and the staff couldn't be nicer or more helpful. I'll look for this chain in other locations based on my experience here.
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November 2023 by Kris Scholten
Absolutely fabulous staff!! Woke up a little early and Miguel cheerfully greeted me, contacted the shuttle driver and personally helped me get a quick on the go breakfast. The shuttle driver was excellent as well. Room was clean and quiet. Will stay here again.Rooms: Clean and quiet.
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November 2023 by Darnika Rhodes
The associates greeted us with a smile and the lobby was very inviting. Everyone was very accommodating. I’ve stayed in several similar Hilton hotels over the last 6 months and this one was the best out of the 4 that I’ve visited.Nearby activities: The mall, movies, arcade, park all very close by. Not far from the BWI airportWalkability: Lots to do in walking distance. Just depends on how far you want to walk.Food & drinks: Many restaurants - fast food and sit down - close byNoteworthy details: Lobby was clean and smelled delightful
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November 2023 by stephon anderson
The rooms are nice and clean. The customer service is awesome. Ask for Donna Marie the manager if you have any concerns. She is always professional and courteous.
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November 2023 by Kathy Martinez
Stayed for two nights and had a great stay. The room was very spacious and clean. Room were quiet. You couldn’t hear your neighbors in the room next to you. Staff was extremely friendly and really seemed to care that we had a great stay. Breakfast was amazing with so many options with very helpful staff. I have not seen so many options at a hotel for breakfast before. Would stay at this location again.
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November 2023 by KAT
I travel a lot with a diamond guest and this by far has been the best experience of them all. The employees here are super wonderful and accommodating with smiles. Laid back and friendly with a professional attitude. Donna Marie is a beautiful soul and works hard taking pride in her work. She rocks at breakfast so come by and check it out. Miguel works front desk but never misses a beat either. Helps co workers and employees alike. Awesome team here!! If I had to come up with a minor issue be both rooms could use a mop or carpet cleaning at times. Seems to leave your feet a bit dirty so maybe wear socks.Rooms: Room floors are fine but could use mopping and carpet cleaning to prevent dirt on feet.Nearby activities: Maryland Live Casino is located super close and has big beautiful Arundel Mills Mall. Has a mid evil times as well and shopping. Many restaurants to choose from.
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November 2023 by Suzanne Jackson
Visited this hotel, for 3 days, during a cross-country road trip. First, it is in a GREAT location! (Wish I could give more than 5 stars!!) Close to restaurants, outlet shopping and conveniences. Plus, a short drive to both Baltimore and DC.Second, the staff--from the front desk, to the management--incredibly friendly and accommodating. Deyana is helpful and very knowledgeable about the area; and Donna-Marie is a great manager, who leads by example, by greeting guests and making you feel at home. Shuttles are available not only for the airport, but, to head to the mall or outlets. The rooms are spacious, comfortable, and of course, very clean. The pool and gym are very nice, and I was able to find everything I was looking for in the market. The free hot breakfast is the icing on the cake. There is a park nearby for walking, and BBQ grills and a patio for chilling out. Would return!Nearby activities: Very close to the mall, outlet and restaurants. Many close conveniences.Walkability: You can walk to many convenience stores and there is a nice park behind the hotel.
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November 2023 by tim c
This hotel has been more than expected in various ways. The breakfast is spectacular with all the items available. Donna Marie and Miguel even made some grits for us after the sausage gravy ran out. They went above and beyond to make breakfast great! The only issue I've seen is that the carpet needs shampoo in the 2 rooms we stayed in. Both of us staying had quite dirty feet after walking around in the rooms.Noteworthy details: Breakfast is amazing!
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November 2023 by Nora P
This is my second time staying at this location. I was here back in May of this year. The rooms are clean, the staff is friendly and housekeeping is very helpful. The added bonus of breakfast is nice although I don't always take advantage of that amenity. Laundry facilities on site are clean with plenty of machines available. Back in May, and again this time, one of the desk employees, Dayonna, really stood out. Often she is here in the late evening and then right back here come morning. She is always smiling and willing to help. I have watched her deal with customers that I myself would have definitely lost my temper with yet she handles them with a smile. Donna Marie is an excellent leader and has a great team working with her! This is, by far, my favorite place to stay when I am in Maryland. As long as they have an available room I will not stay anywhere else when I am in Maryland.
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October 2023 by Josias Madrid
Good hotel, good service, very close from BWI airport, stores, restaurants, big & good shopping mall.Recommended!It has free shuttle, just give a short call and they will arrange it for you. In the morning they start service 4am to airport
