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February 2024 by Steven Swift
Waited on hold for 2 hours just for them to pick up and hang up 3 seconds later
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February 2024 by Freedom Shaheer
Exceptional customer service.
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November 2023 by Alejandro Ruiz
It was easy and fast to complete my transaction, cashier was friendly
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October 2023 by Stephanie Moore
The pharmacy needs more staff- always encountering “the pharmacist is too busy to talk to you, they are giving flu shots”, long wait times- just was told expedited prescriptions are waiting an hour.
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August 2023 by FOX :]
Completely awful service. My grandmother requested 6 weeks worth of medication for her trip to Europe. They said it was fine a week ago. Today, however, they suddenly claim that she needs to call her doctor and reconfirm it, saying that she never spoke to the pharmacist (despite her remembering his face) and that they don’t have it ready.This is not the first time we’ve had issues, for over a year they’re had horrifically long wait times and it’s been a pain to get her prescriptions from them. Worst pharmacy in Frederick!!
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August 2023 by Sam
Terrible. If you want your life saving medicine to be late or want to sit on hold for an hour, then this is the place to go. When I’m on my way to the hospital I’ll make sure they know exactly why I couldn’t take my medicine.
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August 2023 by Gallery 4.
The head pharmacist who refuses to use her proper name is notorious in Frederick MD. She once through prescription drugs at a co-worker of mine and now she has placed a FALSE DOCTOR"S NOTE in my cvs file saying I'm addicted to a non-addictive but life saving inhaler... she regularly hangs up on people... she needs psychological help! One day this woman, who is clearly a malignant narcissist, is going to kill someone. Mark my words. CVS will become criminally negligent and have to pay a massive lawsuit.
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May 2023 by Justin Miller
Probably the worst pharmacy I have ever been to. Late prescriptions, no customer service, terrible communication. They will tell you your prescription is ready in ten minutes before making you wait 40. If you can go anywhere else for prescriptions, do it or you wil regret it.
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March 2023 by Cassie Harding
I have called twice in the past couple of days to see if my prescription was ready and both times the lady on the phone was extremely rude. I asked when she through it would be ready and she just said “maybe in the afternoon”.
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March 2023 by Jason S.
Not once has anyone ever answered the phone the million times that I have called. Pharmacist must have some kind of bug up her ass when you are in there.It takes effort to be rude. Smiling uses so many less muscles than frowning.
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February 2023 by Heather H.
The pharmacist at this location is so shamefully rude I can only conclude that she despises herself as well as her job. Every time I or my husband have a question or glitch concerning a prescription, she interjects comments into our exchanges with the pharmacy technician that are abrupt at best, nasty at worst. She has managed to make errors with things that are so simple I didn't think errors were possible. She also wears her mask down around her chin, like that's going to protect anyone while she prepares their medications. The pharmacy techs are constantly changing at this store. Maybe the horrid demeanor of the pharmacist keeps driving them away. After my experience today, during which she barked "that's not a line" after telling me to switch lines, I will never return here again. This poor woman needs every kind of training. Maybe they can give her a job at a pharmacy in hell.
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October 2022 by Sarah E.
DO NOT use this pharmacy. In Frederick we are lucky we have Whitesell's which is around the corner so you can avoid the CVS and Walgreen monopoly. They didn't have my medicine because they hadn't bothered to open the boxes one day, they don't answer their phones and now CVS closes the pharmacy completely from 1:30pm -2:00pm claiming it's for the pharmacist is to take the lunch they are entitled to... ok so here is a wild idea how about we staff appropriately so people can get their lunch AND PATIENTS ALWAYS HAVE CARE!!! I know wild concept. I work at the hospital and could not imagine us all taking lunch at the same time and telling patients sorry you are out of luck. We don't care you can wait. CVS is trash whitesells is down the street well worth switching. They are open more hours and they don't all take lunch and shutdown. They really care about their staff and patients. Again I feel so bad for folks in towns where they have no other choice we are lucky in Frederick.
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October 2022 by Casie David
Does anyone else get incorrect pill amounts from here regularly? I feel like a crazy person. I try not to hold up the line asking for them to count again because I know how busy everyone is, but twice now I have gotten a week LESS of a controlled substance medicine that costs so much with my insurance, and as soon as you leave the pharmacy it’s your problem. It’s not right…
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March 2022 by Nan W.
The 7th Street CVS is the BEST pharmacy with the best staff and excellent customer service. The pharmacists are very helpful and will take the time to answer questions and solve problems with prescriptions. I appreciate the helpfulness and very friendly attitude of the staff. It is a pleasure interacting with them. Being efficient while also being pleasant, friendly and helpful is a plus in any business and this pharmacy accomplishes that. I'm grateful for their help in solving several problems with my prescriptions...quickly and with a smile.
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February 2022 by Dee Kramer
I went to get some Valentine gifts and NOTHING on the shelves were marked with prices. Are we supposed to just guess the prices or just be surprised when we get to the register.
