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March 2024 by Jeb Heppner
Quick and easy
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March 2024 by Danny Zaidle
Great service that was speedy, professional, and convenient.
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September 2023 by dee thom
Two years in a row they messed up our taxes. We're still waiting on the first mistake (costing us $130) to get fixed and now this year they made a mistake almost costing us $1000 on our state tax return. If we wouldn't have looked back over the numbers we wouldn't have known. And all this was done by a senior tax pro. Hopefully we were able to get it fixed in time so we don't have to file another petition to our state. Which of course they wouldn't help us with for the first mistake they made. We will NEVER use them again. Definitely go somewhere else unless you want to lose money.
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June 2023 by Donald A.
Took almost 3 hours to file our taxes (yes we had an appointment). They were not complicated but the individual was EXTREMELY slow. Our federal return was rejected and they were "working" it for over a week only to find out they didn't take any action. Will not use again
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April 2023 by Thomas Howard
Great results, we got our return super fast. However, one of their senior tax representatives was very condescending and passive aggressive to us while we were sitting down with him. He talked quickly and ran through information super fast, glazing over important points and seeming annoyed when we asked him to circle back and explain X or Y topic more thoroughly.
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April 2023 by Giovanni Betancourt
Super disrespectful staff, not willing to work with military members even though they are located on post. When I went into the office, I reserved an appointment 6 days out, and they called later that day to cancel my appointment. The manager on duty that day asked if I had all the documents from the previous year when I said my previous tax file had 74 pages and was extensive due to investment properties stocks etc... I got the vibe they didn't want to put the effort or time to work my taxes. Sure enough they called and cancel. When I asked why he was super unprofessional and disrespectful on the phone. I wouldn't recommend this place to anyone and hopefully someone on Ft Meade can see this and replace them with someone willing to help military members and not just fill simple tax returns like they are only taking
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April 2023 by Dust D
Edit: had our issue fixed by going to another HR block office. If you have the same issue, go to a different office because this one wasn't helpfulGarbage service. We submitted our joint filed documents on time but the tax "pro" Huiyu Lu does not respond to messages or answer calls for the last 2 weeks. Calling the office Ft Meade office directly resulted in being transferred several times for 3 hours to end up with a dude somewhere else on the national line filling a complaint for us. We've signed the same documents over and over again but checking the status shows it wasn't filed both in the HR block site and the irs site
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March 2023 by de thompson
Two years in a row they messed up our taxes. We're still waiting on the first mistake (costing us $130) to get fixed and now this year they made a mistake almost costing us $1000 on our state tax return. If we wouldn't have looked back over the numbers we wouldn't have known. And all this was done by a senior tax pro. Hopefully we were able to get it fixed in time so we don't have to file another petition to our state. Which of course they wouldn't help us with for the first mistake they made. We will NEVER use them again. Definitely go somewhere else unless you want to lose money.
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March 2023 by Giovanni Navarrette
Appointment was easy to make, very friendly staff, and they explained everything to me in a way I could understand!
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February 2023 by Mr. OBII
Wondering service even though I was a walk in with no appointments.
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September 2022 by Mario Torres
Great team and customer service
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September 2022 by Thomas Hancock
The job was done fast .
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September 2022 by Jennifer May
Quick and efficient. Great customer service.
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September 2022 by Marianne Hall
Very helpful and informative.
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September 2022 by Michael Cilia
Great service, friendly, helpful, professional, and knowledgeable.
