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December 2023 by Antiques DuJour
Not very busy on a Thursday morning around 11:30a.m. The two employees were very helpful downloading updates to my mother's phone. Thanks guys!
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November 2023 by Jules
Edith was so nice and helpful. She made the process easy
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October 2023 by Natasha Eubanks
Great customer service, Barry is outstanding very knowledgeable of his Job.. I wish I could give Barry more stars.
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October 2023 by Jules Polynice
Edith was so nice and helpful. She made the process easy
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September 2023 by John Alston (Jay 1)
Just went in the store and was told they no longer do phone repairs. I have a cracked screen and need to know where I can go now to get it repaired
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August 2023 by Ronald B
Didnt have any screen protectors for my note 10.
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June 2023 by Yolanda Henry
Went to pay bill. Great customer service. In and out with no problems.
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May 2023 by JD Wavy
Once again this location fails me.. the worker named Lawrence is very rude and even while on the phone talking to customers he is mean.. so I'm surprised he still has a job! Please get it together!!
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April 2023 by Nancy Pierre
My experience in this store were "ONE OF THE BEST CUSTOMER SERVICE" Eric the technician that assist me was so friendly, professional, helpful and patient. Mark the manager was so professional, great leadership to him. I'm not a big fan of T-Mobile, I'm a long time Sprint member. But Eric has showed me what customer service was with Sprint, now with T-Mobile. Thank you again for having that leadership! for the store. Eric, a big THANK YOU TOO YOU. Excited for having my phone back.
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April 2023 by Marketa Reynolds
We not recommend the wait is crazy and the associate that was trying to help me was very rude asked how to spell my name I told him and he spelled it incorrectly on purpose saying it’s fine.
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March 2023 by Armalena A.
Untrained customer service personnel prolonged simple transactions such as purchasing internet service. The manager was giving instructions to the new trainee while sitting down across the room. The wait time was almost an hour.
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January 2023 by Mark Horn
This places is a waste of space. There is no order when you walk into this establishment. Do you take a #? Do you walk to the sales person and ask for help? Nope, they put your name on a sheet of paper, not a tablet. Shame on Tmoble
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December 2022 by Need4Games 2.
Tried to return a gateway that i had but got replaced by T mobile over customer support. For "some odd reason" they wont take the gateway or they just feel like they don't want. I came in about a week after my new gateway got to my house and some guy working there said he couldn't find my account (i didn't know account number) but i gave him all of my account info to fInd the account (customer support does it all the time all they need is ur name last 4 of your social etc) find he claims he still couldn't it for some "reason". Went back today with my account number and they still wouldn't take it. Would give them 0/10 if i could. I would advise everyone stay away from here
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December 2022 by Mar Avalos
Excelente atención y resolvieron pronto mi diligencia.
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November 2022 by Tynesheya Smith
If I could do 0 stars I would. Whatever you do people don’t do t-mobile I had my own phone and went in just for a prepaid SIM card. The associate kept asking me to key in my ssn. I received my bill statement and I owe $2500, I called they stated I bought Apple Watch apple tablet and other items. I went to the store and the associate was fired because he done the same to other customers. Tmobile knows the guy was fired to this incident and when I call to get it removed off my credit report they say the account belongs to me because it has my name and ssn this company hires people don’t do background checks and will hold you accountable for theft that their employees at the time has committed I beg you choose another provider.
