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“This is one of the most delightful shops I've ever been in. The owner, Kris, was so very kind and helpful. She is so knowledgeable and is so willing to share that knowledge. I wouldn't buy paint any place else but there.”
“I wish I could give 10 stars. What great customer service from this location! From the moment I walked in, I was immediately greeted by James even though he was working with other customers (I notice he continued to do that for other customers coming in). I had my twin 6 year olds with me and was trying my best to get in and out because I knew their attention span wouldn’t be the best in this environment. Well, this store was prepared with a magnet and chalk board as well as a few toys. The twins kept themselves busy. James was great in answering questions and guiding me through some DIY paint jobs I was going to do at home this weekend. Shortly after, my son began asking James question and James was so wonderful in responding to him - from asking what he does with the rubber hammer to asking how the paint was mixed. James even offered to bring the kids to the back of the register and watch how the entire process work which was so fascinating for them. Everything from beginning to end was top notch service. James even walked out to my car with all the paint to save me a second trip. Highly recommend this location.
FYI I’ve been to several SW locations and in some I wouldn’t even be acknowledged (even while looking at paint colors for 30 mins).”
“Highly recommend getting paint here, the quality of the paint is better than other brands i’ve bought in the past. Danny the sales rep there did an amazing job, very pleasant & he was very helpful throughout the whole process. He even offered to take the boxes to my car! Will definitely be going back for my next home project.”
“I am a longtime, repeat customer of Sherwin Williams (West Street, Annapolis, MD). I love the predictable quality and results. Colors and finish are true to the color chips and displays. Store staff are always helpful, and provide reliable recommendations.”
“Small but quaint paint store. They have a huge selection and good quality paint so I stopped in. However, they must cater to contractors more than anything. I'm not a contractor and I was ignored. Don't get me wrong, I don't care to be bombarded by staff asking if I need help, but a quick HELLO when one comes into the store or "Are you finding everything okay?" might be helpful if one has been walking about for a while. Other than that, the selection is great, good location.”
“I went into this location to try and color correct a gallon that I got at a DC location. These guys are great, they didn't just correct my mistake they actually replaced the gallon free of charge. Saved my project. My new paint center for sure! Thanks guys.?”
“The first thing you need to understand is that the primary focus of the business is contractors not individual members of the public, at least when it comes to the "paint" part of what they do. Accordingly, they don't make customer service their #1 job. But they are super knowledgeable and gave an incredible line of products. I've been working with them for a long time and received great painting and wallpaper contractor recommendations from them. They are nice to me now and give me discounts when I buy direct. I've also used the "decorating" part of the business and, again, they have great selections on fabric, wallpaper, and rugs and their work is great. So just keep your expectations on service calibrated correctly and you will be happy.”
“I bought what I found out was not a popular paint finish...velvet. Sales associate went in the back and said there were 3 cases of the paint, and to come back if I needed more, as they had more than enough in the back.Very pleasant experience buying paint.”
“I've always passed this store for the big box thinking they wouldn't have what I needed. I was wrong! Recently I've been dropping in there because they are so close and I've haven't been disappointed yet! Not only that, when I need salt, they deliver...for free! This is a really great place and good prices!”
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“Soo nice people work on this location, like Ashton Johnson he knows how to serve all customers with a great customer service, I’m definitely recommend this location with five stars.”