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March 2024 by Brian Branagan
Fabulous and thorough were staff members at Tristate Collision Center when they repaired my car during the first half of March 2024. They kept me informed, did evidently perfect work, and made me comfortable throughout check-in, repair time, and delivery upon completion. Bravo and five stars for Tristate on McGaw Court in Columbia, Maryland!
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March 2024 by Max Fairedge
My experience with Tristate Collision Center was utterly disappointing. Not only was their paint job cheap and hasty, leaving streaks and uneven coverage all over my car, but when I raised my concerns, they had the audacity to claim that it was the best they could do. The bodywork was equally subpar, with visible dents still present and poorly matched paint. Save yourself the hassle and steer clear of this establishment if you care about the quality and integrity of your vehicle.
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March 2024 by Sami Abe
TRUST THE REVIEWS AVOID THESE HACKS. I took my car to this shop hoping to get it fixed up, but all they did was make things worse. Lack of communication and costumer service. They clearly have no idea what they're doing my “repaired” car had new damage when they were done with it. Save yourself the headache and go somewhere else for your car repairs. These guys are a joke.
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March 2024 by Mahmoud Abdelhamid
I recently had a terrible experience with Tristate Collision Center. Their paint job was cheap and hasty, leaving streaks and uneven coverage all over my car. The bodywork was shoddy, with visible dents still present and poorly matched paint. Avoid them if you value quality and craftsmanship for your vehicle.
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August 2023 by GEtdownorlaydown1000
Went in for for a simple buff and paint job, went to pick my car up and door speakers weren’t working, returned the car they had my car for 3 weeks and still didn’t fix the problem. Got my car back in worst conditions than when I dropped it off, tree sap is all over my car literallyService: Body & Trim
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June 2023 by Amanda Joslin
After putting my car in for an accident, trying to get it out has been a nightmare. I signed the release form on 6/5. On 6/6, my insurance informed me that they claimed not to have the release form, which they admitted to having after being pressed. On 6/16, they denied having a signed release form again on a three-way call without realizing I was on the line. After I pressed them again, it magically appeared. They are incompetent at best and malicious liars for storage fees. Do not trust this business.
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June 2023 by Elisha Aguilar
I just had a great experience here! Gary and Dovell just made my day! These guys are professional and kind. They were able to quickly figure out the problem with the latch on my suv, and fixed it on the spot! I will definitely be recommending tristate collision to anyone who needs vehicle repairs!
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May 2023 by DV Yost
Driving around with unfinished repairs for a month now because they didn't complete the job the first time that they took forever. Now they aren't returning my calls.
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April 2023 by Kitwana Folkes
KEEP AWAY!!!! I had a terrible experience with this body shop. After my car was rear-ended, I took it to this shop for repairs. They took an incredibly long time, 4 months in total, to complete the repairs. When I finally got my car back, it wasn't drivable. The power steering line had been damaged, and the body shop refused to take responsibility for it. I had to pay to have my car towed to the dealership for repairs.The dealership found that the body shop had crushed the power steering line while working on the frame of my car. To make matters worse, when I inspected the work that had been done, I found that the body shop had installed old, defective parts on my car, despite charging my insurance company for high-quality parts (insurance fraud). The parts they took of my car was much better than the parts they installed. Some of these parts had already failed.Overall, I would not recommend this body shop to anyone. They are very dishonest and unethical, they took an unreasonable amount of time to complete the repairs and caused additional damage to my car. They also installed subpar parts and refused to take responsibility for their dishonest actions.Service: Body & Trim
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February 2023 by Lyon 715
Do not take your car to this place because you will never get it on done time, and they will always come up with excuses that the wrong parts were delivered. I took my car for repairs there for a minor scratch extending to both sides of the passenger side doors with a little dent within the door, and it took more than a month to get it done. Also be prepared to rent a car if you intend to take your car to this place. Thank you.
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January 2023 by Ryan Ferris
I have used this place twice now. Once back in 2014 and just used them for body work/ suspension 2023. They are very responsive and always follow up with you. Also the work they do is amazing as if nothing happened to the vehicle. If you need a place like them I highly recommended using them. Nothing but five star service!Services: Body & Trim
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December 2022 by Michele R.
Quality of work was excellent. EVERYTHING else was awful. No communication whatsoever. I had to call and stay on them every second. It was terrible. I told them so and they give the impression they are in NO hurry, nor do they care. I told them to check in with me, and they NEVER did. The only call I got was when the car was done. Terrible, just terrible.
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December 2022 by Patti S.
I took my car in to be fixed on November 9th. There was minor damage from me backing up into someone. I waited to take the car in until they told me the part was in. Almost Five weeks later, I still do not have my car back. First the part wasn't in, then they told me they found other work that needed to be done and were waiting for approval from my insurance company. They told me the insurance company had not gotten back to them. I contacted the insurance adjuster and he sent me a copy of the email he sent TriState dated the same date they said they requested approval. Next I was told the the part they ordered didn't fit right so it had to be reordered. Throughout this ordeal , no one from TriState called me to give me updates. I called them each time. The next excuse was that the parts had to be painted and were in the paint shop. On Friday, December 9th they did call me and told me the car was being reassembled. I called today and was told they discovered they needed a few more parts and that they are supposed to be in tomorrow, but can't promise I will have the car back this week, but maybe next week. I tried to get a rental car today and none of the Enterprises have any cars until Thursday. I am so frustrated and mad at this point. I would not recommend TriState Collision in Columbia to anyone. Poor communication and now I am not confident that the bumper will be fixed correctly.
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September 2022 by Louis Smith
I have had my car in their shop for over 2 months and they have no estimate on when the parts will come in. I understand that they must be looking to find a good deal on the part that needs replacement but 2 months feels like 2 years when waiting for your car to be repaired. I would not recommend this company which is very unfortunate because they seem like genuine people on the phone (When they pick up) but I don't think that repairing my car is a priority for them.Service: Body & Trim
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September 2022 by Louis Schwartzman
This place is a joke!!! I was referred to them by their parent company Apple Ford around the corner. They don’t answer their phone.They refuse to give me a quote over the phone for the simplest job in the world. I then took time off work to come into their shop and they left me sitting out in the hallway for an extended period of time. I simply left the shop and will take my business elsewhere. I’ve never in my entire life found it so hard to do business with any company.
