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February 2024 by Alexis S. Thompson
Just an awesome experience. Had a bit of hiccup but was taken care of quickly
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February 2024 by GoldLeaf Academy
DO NOT COME TO THIS ENTERPRISE OR YOU WILL BE DISAPPOINTED! The staff here is incompetent, inconsiderate and very rude. They have absolutely no care or concern for their customers. They also lie and do not keep their word! This location is a disgrace and disservice to the Enterprise brand! I booked a reservation at this location and it was cancelled because I showed up 15 minutes late! The staff was cold and unprofessional and had no resolution to the issue. They told me they would work on getting me a vehicle and call me back. NO ONE EVER EVEN CALLED ME BACK! Just a bunch of lies! I eventually went down to the location on Baltimore Avenue in Laurel and Kenneth took good care of me and got me into a rental. If you need a car rental head to the Laurel location and ask for Kenneth and he will take care of you!
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January 2024 by Sharde
Let's start with the fact that I reserved a car for 12pm but I was 15 minutes late so technically they were closed. (My fault.) My frustration is that one can reserve a car for the very time they close but that's not the problem either because I should've checked the hours. Since the door was opened I went inside where there was another patron still being helped. My negative review is of the woman's terrible attitude. I begged her to do one more rental and she just gave me the blank F-you face with the hard repeated No. She could have been kinder is all. "I'm sorry we can't because XYZ" or "Maybe try another place that's open." She was just so unnecessarily mean and it only made my situation feel worse. I know I was at fault, but kindness and compassion go a long way as she has no idea what I was going through and why I was late. Anyway, I went to Budget and was met with much more positive energy... and got a rental.
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January 2024 by antwan smith
The enterprise staff located in college park has always been amazing. I rent a car at least 6 times a year and I have ever had a problem at this location.
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November 2023 by marilyn mapp
I waited almost 2 hours for my car which had been booked by an insurance company. I called to confirm at 11am for a 1pm pickup. At 1pm: Nothing. Then talked to the manager who said she had no idea who I had talked to. Then she promised a car in 15 or 20 mins. Nothing. An hour later I took an uber over there and waited more. Drove off at 2:45pm. Don't promise what u cant deliver
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November 2023 by Jaqueline peay
I recently had an accident and was at the Enterprise to get a rental. I was greeted by staff and treated very well. Makeba was the employee that stood out. She helped me with returning the vehicle and she did everything with a smile. Thank you.
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October 2023 by Kenneth Scott-Kelow
Enterprise was great. Customer service was fast easy and staff was amazing. I would definitely rent from this enterprise again!
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October 2023 by Verita Holland
The customer service was awesome at this location. Great job to the manager Brandon for his excellent customer service as well. I love Enterprise!
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September 2023 by W W
I recently needed repairs done on my vehicle, and was in need of a rental for a week. I just wanted to acknowledge the professional services I received from the staff here at this branch. Even when faced with circumstances beyond their control ( lack of rental cars to accommodate customers present on this day) they all remained compassionate, understanding, and calm when a customer was understandably frustrated. Great customer service is key for any business. Brandon and his team Tahylor, Kenneth, Trina, and another associate who was transporting customers from my auto body shop to enterprise (my apologies for not catching your name) all assisted me in some way during my rental experience. Thank you!
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September 2023 by Saketh Gangavaram
Best car rental experience. Avoid aggregations like priceline. Experience is smoother with individual cars.You also get free upgrades here randomly.Price they display is the price you pay.Avoid buying additional trip insurance from the counter. Alternative online options are much cheaper.
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September 2023 by Megan Thommesen
I had a great experience with this enterprise at College Park. Small problem with my car I had nothing that stopped me from getting where I needed to be. Neil Powell and Stefan helped me immensely, and because of those two and their great customers service I would rent here again in a heart beat. Thank you gentlemen
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August 2023 by Aaryash Raj Sinha
Pretty good with their service and the cars are in well condition and properly handed over as well.This only improvement I see is with handling more than one counters at peak hours like the weekends.
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August 2023 by Gabriela Martinez
Their staff is so attentive & kind and they made the rental process go by seamlessly!
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July 2023 by Massiel Medina
Always A+ customer service! Everyone is attentive and professional. It tends to get busy very easily but with patience, on the customer end, you will be assisted to the best of their abilities. I appreciate Brandon and his associates for their friendly and prompt service!
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July 2023 by LaTanya Lucas
Great service with a smile, Monday through Friday ?2023 UPDATE!!Service continues to be exceptional & with a smile but let me add that’s Monday-Saturday because they’re extremely busy in the short amount of time they’re open on Saturday and the staff continues to provide that great customer service WITH a smile!!Let me also just say I made a reservation for the cheapest little car to get me from point A to point B but upon arrival there were no little beep beeps for me so Tahylor upgraded me & made me an even happier customer because now I’m considering buying that make & model!!There’s nothing like a satisfied customer, thank you again Tahylor, Brandon & Kenneth, you all are the best, I’ll be back!!
