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February 2024 by Hayley
If I could give this place no stars, I would. I was referred by Geico after an accident. My cars initial damage was fixed in a timely manner however there were multiple unrelated areas of my car that were damaged in the process...they broke a window and scraped up the interior of my car. It took me MONTHS and dozens of calls to get my car fixed. I was given every excuse under the sun on why they couldn't fix it sooner (back order, part was lost, they thought it came but it didn't, more back order, "parts guy" is out, it's lunch time, etc...). Almost 9 months later and a few dozen headaches, my car was finally fixed.I will admit, their customer service in person is great and they are very kind people, however they are not reliable at all and will take advantage of your kindness and patience. I'm convinced that the only reason they fixed their errors is because we threatened to report them to Geico. Stay far away from this place unless you are ready for a headache. I wish I read the reviews beforehand.
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February 2024 by Clores Robinson
I WOULD NOT RECOMMEND NO ONE TO GET THEIR CAR REPAIRED THERE.??
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February 2024 by Hayley L.
If I could give this place no stars, I would. I was referred by Geico after an accident. My cars initial damage was fixed in a timely manner however there were multiple unrelated areas of my car that were damaged in the process...they broke a window and scraped up the interior of my car. It took me MONTHS and dozens of calls to get my car fixed. I was given every excuse under the sun on why they couldn't fix it sooner (back order, part was lost, they thought it came but it didn't, more back order, "parts guy" is out, it's lunch time, etc...). Almost 9 months later and a few dozen headaches, my car was finally fixed. I will admit, their customer service in person is great and they are very kind people, however they are not reliable at all and will take advantage of your kindness and patience. I'm convinced that the only reason they fixed their errors is because we threatened to report them to Geico. Stay far away from this place unless you are ready for a headache. I wish I read the reviews beforehand
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July 2023 by Ryan Kromsky
I had an insurance inspection here scheduled through GEICO. I was on time on May 30th at 9:30am, and the shop manager took a full set of photos but never uploaded them to GEICO. They gave me a bad attitude when I told them I wasn’t leaving the vehicle with them. They never submitted the paperwork and they told GEICO that I missed the appointment. Huge waste of time, unprofessional and disorganized garage, would not recommend.
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February 2023 by j stoots
I had a great experience here , They were one of my ins companies places they use . The service for my entire process , start to finish was excellent. They use a text system to keepYou updated daily, I was able to leave my rental with them which was super convenient! My vehicle turned out really nice and Mike was the best !! He was very professional, polite , and helpful through the entire process !! I highly recommend Hyattsville Auto Body!!Services: Painting
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December 2022 by Carlos ADORACION VIVA
Pretty Good welcoming when you bring your car for service
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November 2022 by james scott sumter
Work well done; professional and courteous staff worked well with insurance claim and rental car.
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October 2022 by H E
Awful customer service, irresponsible inspection work, totally not a reliable store in general. WASTE OF TIME.The phone receptionist has no respect for customers at all.
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September 2022 by Janet Thomas
The receptionist was attentive, professional and polite. The workmanship has my truck looking brand spanking new! I'm very satisfied and would recommend H.A.B.
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August 2022 by T. R.
Took my vehicle to this shop through Geico. My sunroof and antenna had been damaged due to vandalism. I received a call 5 days later that the vehicle was ready. While driving the vehicle on the highway the sunroof almost flew off, hurting my hand. Contacted Geico and was told to go back to the shop. When I arrived the Manager told me he was waiting for a part to come in to complete the job. I asked why I wasn't informed of this as this could have caused a very serious accident, had the top actually flown off. He seemed unconcerned and said he was going to order the part right away. Why, again was I told to pick up the vehicle if in fact it wasn't ready. I was very upset and disappointed. I couldn't believe someone could be so callous. I contacted Geico and told them I didn't want to go back there and went to another body shop in Capitol Heights who I had done business with before, they were exceptional. Anyway, they refused to do the work because they said Hyattsville did a bad job and they did not want to have to clean up a mess. Now I'm waiting for Geico to contact Hyattsville to resolve this mess. This is unacceptable, they did however fix the problem even though it was a more than exhausting experience. Additionally, the antenna they replaced is not the same color. First one was white and matched. Replacement is black.
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July 2022 by Roderick Johnson
The overall work appears to be good. They are 7 minutes from my home so they are convenient. They are also close to the Enterprise Rental Car about 5 minutes away so it was easy for them to pick up the rental. Ford did not bring the correct small piece for my car so I have to go back to the shop the week of July 11 for them to put the missing piece on.
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July 2022 by Portia P
Mike and Katrina along with the rest of the staff are very nice and professional.I am a repeat customer. They do great quality work.
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July 2022 by Assie J.
I brought my car back in October 2021 when someone backed into my parked car. I chose them because they are a Geico service provider. They did an awesome job, customer service and communication was excellent, quick too if I recall. Flash forward to may/ June 2022. I noticed the bumper of my car had "popped out a bit" so I brought it in today thinking maybe brackets needed replacing or had weakened on their own. What I didn't notice and was pointed out immediately, was a scratch like someone tapped me or I tapped something that may have popped the bumper out a bit. I believe it was the same gentleman I dealt with both times and he was so courteous. I think it's family owned business and he may have been an owner either way you can tell he takes pride in the what he does & the business! They "popped" my bumper back in place for me & I was on my way! Thank you Mike & Hyattsville Auto Body!
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May 2022 by Felicia Fisher
This is the worst auto body shop you can ever come to..I would not recommend no one to get their car repaired here.. brought my car in just for front bumper repair and got my hair with my turning wheel was hard to turn all these lights were on my dash that were not there before or while bringing my car to this shop..The owner had no care in the world basically just said he don’t care take your care and go when my car was in conditions that I could possibly get into an accident.Service: Body & Trim
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March 2022 by Shanna Fricklas
These guys were amazing, completed everything on my brand new Toyota RAV4 exactly as they said, and has a great sense of humor to boot. I enjoyed every moment working with them, and they even do the Geico assessments themselves so you don't need to deal with your insurance company at all! 11/10Service: Body & Trim
