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October 2023 by Rita Kryglik
Outstanding service, outstanding staff. My post office of choice.
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March 2023 by skullivan
Best post office around! Friendly and quick! I ship everything there and recently I went in to ship a package that was going to cost $75 and they helped me condense the package and got the shipping cost down to $22 saving me over $50!Every other post office I’ve been to the employees seem annoyed and you end up standing in line for 30 mins. but not here! Highly recommend
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February 2023 by Asil
This has to be the best USPS office in the US! Always so friendly and efficient.
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January 2023 by Maureen B.
Annoyed because I made a special trip today to mail some gift packages. Doors locked and no indication that they were closed today. I guess they just don't care about good service. I used to be a supporter! It doesn't take much effort to post a sign.
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December 2022 by Maddy L.
Never recommend coming here. You'll stand in line for 20 minutes then be treated extremely disrespectfully by the staff. The lady refused to be of any help.
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October 2022 by Rob B.
On more than one occasion I have had packages labeled delivered but never arrived, yesterday I had a package that was labeled as such, in 3 minutes I was outside at the porch where it was said to have been delivered and there was no package to be found. You can never get a hold of someone on the phone, I think it's deliberate, and I was called after hours with a voicemail effectively just saying that the package was delivered when it was indeed not. Packages rarely make it on time, and from time to time they just go missing. I like the area but I've never dealt with a post office this bad before.
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August 2022 by Joseph S.
The Catonsville Post Office is my local post office so I have used it frequently. This post office gets very busy and there is usually a long line to wait for counter service. They do have a drop bin now for prepaid packages so you don't have to wait in line any longer to just drop off prepaid packages. The ladies that work here are very nice. I have however had a mishap with one of the ladies where she insisted that she could stack up all of my prepaid packages on the scale all at once and weigh them together. You definitely can't do this - I ended up going back and forth with customer service due to this to get the charges corrected. All of the other ladies have been awesome. The parking lot here is very small and tight. Be prepared to park on the street and walk a little bit to avoid the nearby street parking spots that are metered.
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July 2022 by Steph B.
I must mention (Miss) Renee as well ! She rules!!! I love and appreciate her. She always takes her time and remains calm when there's a long line, and is so patient. Once again, I was shipping internationally and I thought I was completely prepared, but nope, I still managed to goof up a little. Lol But Renee kindly helped me as usual.
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May 2021 by Thao P.
I would like to give 00 star rather than 01 star.people work there nasty attitude all the time,specially the lady name DAISY-she the worst one ever
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April 2021 by Mindy E.
I hope this post office is the next to be shut Down forever! I hope everyone in Catonsville buys stamps at Sam's club or elsewhere. I went in to ship a package instead of paying an outrageous amount on a flight to check a bag at the airport. I didn't have a mask. They said it was required. I was dropped off and left my mask in the car. I said ok do you have one. I'm pregnant and can't breathe in masks nor Are they required in Florida anymore. Furthermore, in Florida, in order for a business to require a mask, you must provide one. Two ladies here were just pure rude. I plan on writing all the higher ups and supervisors of this rude employee and supervisor. Catonsville is proudly represented by the nice old ladies outside the building planting flowers today these employees are despicable. I hope these two are fired for being so rude and this location fined for not providing masks if requiring.
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March 2021 by Margaret H.
I have had challenges in the past, but today was such a positive experience, I had to post. They were very helpful and expedient. I do think some of the processes are a antiquated--- but that is not specific to Catonsville.
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January 2021 by cheryl roark
This location is exceptional in their service!! Donna and Daren are extremely helpful!! My Aunt Nancy and my Mom go to no other location although they live 20 minutes away and have other usps facilities much closer to them!! Thank You for the personal, professional, polite service!! They would give 6 stars if it were an option!!
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January 2021 by Missing Reagan
Best post office in the county as far as I'm concerned. Excellent customer service. A willingness to go beyond the average.
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December 2020 by Alfonso B Martinez Jr
They are the best hands down!! Derrick and Donna are a treat and are super helpful!
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November 2020 by Michelle White
I love this post office! They are so cheerful and helpful! I don't like going to the post office, but I do mind coming to this one because they make the whole experience pleasant!
