-
May 2024 by Raynel Hines
Upon arriving at 12:45 to request a new card, I was dismayed to find that there were only three staff members available to assist customers. Furthermore, I was informed that one staff member had a client scheduled for 1 pm, another was due to go on lunch break at the same time, and the whereabouts of the third staff member were unknown.
Despite my urgent request, I was given three unacceptable options: travel to other branches for immediate service (harbor east or Charles Street), or to wait for an hour until all staff members were available. This level of service is simply unacceptable.
Addtionally, it was disheartening to observe that one staff member appeared to be taking advantage of a supposed "early lunch grace period" to relax and use their phone, rather than attending to customers' needs diligently.
I am appalled by the lack of professionalism and efficiency displayed by your staff. It is evident that the hiring and training processes at your branch need to be reassessed urgently. I was left with no choice but to walk 20 minutes to the Harbor East branch to obtain the service I needed, all because the staff at your branch were unable or unwilling to assist me promptly.
It is worth noting that the bank was not crowded at the time of my visit, with only a handful of customers present. Despite the low traffic, the level of service provided fell far below expectations.
-
April 2024 by Lindsey Smith
I’m not sure what they did to piss every one else off in the reviews but I had an amazing experience!
Dystany went above and beyond in making sure I left satisfied, thanks again guys.
-
March 2024 by Craig Crowner
Easy to get to until a certain time of night it use to be 24 hours
-
November 2023 by Davon L.
I love this pnc bank and it's all employees. I will give this bank 5 out of 5 stars with me. Great bank to go too. Improving & thriving to become best bank out there moving forward. I'm proud how all the bank especially pnc bank have came so far in the 21 century.
-
April 2023 by David Chase
Came to open a business account. Branch manager was missing and is, apparently, the only person in the entire bank certified to help us open an account. Ridiculous. Going to a different bank.
-
April 2023 by Jason S
If no stars was an option. Wanted to send a wire, no one was around who could do one. Brilliant.
-
November 2022 by Yankun Bigcat
I arrived at 4.20pm, and would like to open a checking account. Nobody was infront of me but the lady refused to help me because they would be closing at 5.00pm.
-
October 2021 by George Davis
Slow service for sure. This bank has zero concern for it's customers. I guess our money doesn't matter.
-
June 2021 by jinny kang
Nice teller
-
June 2021 by jinny James & jisun kang
Nice teller
-
May 2021 by Tykeria Green
Customer service needs to be revamped here this isn't the first but it will be my last visit here ill take my money elsewhere.
-
January 2021 by Indigo Dream
Love this bank they’re so nice and helped me build my credit
-
December 2020 by Aric Frederick
If I could give zero stars I would. This branch is so poorly run, they reserve the parking spots directly in front of bank for their employees, and make the customers go park in a garage block away. To top it off the staff are so rude and not customer focused at all that it's an absolute pain just doing anything at this branch. I closed all of my PNC accounts just because of this branch.
-
September 2020 by Hussein Al Khafaji
Manager was rude! She said she can’t cash a $3000 check!
-
September 2020 by Unused Email
Pointless branch
