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January 2024 by Dania M
They dont deserve 1 star! We originally came to Ace automotive for a state inspection, diagnostic and oil because of good reviews and reasonable prices. I will save a long story and get to the point. The shop was extremely negligent to leave our car out the open on their property specifically placed on an area where there were NO surveillance cameras over night; resulting our car's tires and rims to be stolen. The manager Gary told us he made a police report and the shop will not be responsible or accountable for the replacements and instead to call our insurance company to file a claim. We had difficult days trying to find a tow truck to pick up our car from their shop because it had no rims or tires. Gary had the audacity to tell us their shop can have the tires and rims replaced there since we couldn't find a tow truck and of course I denied especially because of their unprofessionalism and negligence. Coincidentally we were told according to their inspection we would need 4 new tires replaced and we denied after they quoted us because it wasn't in our budget at that time. Oddly a day later our car has missing tires and Rims and the car was placed where there were NO CAMERAS. Gary made us pay for the inspection, diagnostic and windshield wipers and labor in order to get our car picked up from Ace automotive! They couldnt even waive ANYTHING FROM "THEIR BILL" considering their negligence that resulted out car parts being stolen ON THEIR PROPERTY!!! We went through so much stress for almost 2 months, we delt with unnecessary insurance fees and other expenses because of their negligence just to get our car fixed!! This whole ordeal had been a nightmare to say the least. Whatever you do, do not let them convince you to keep your car overnight regardless if they're " so busy" because it will get vandalized! Pay more money to get your car serviced somewhere reputable and by professionals that can properly communicate with their customers!! The worst experience I ever had at a car shop!!
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January 2024 by D Matute
They dont deserve 1 star! We originally came to Ace automotive for a state inspection, diagnostic and oil because of good reviews and reasonable prices. I will save a long story and get to the point. The shop was extremely negligent to leave our car out the open on their property specifically placed on an area where there were NO surveillance cameras over night; resulting our car's tires and rims to be stolen. The manager Gary told us he made a police report and the shop will not be responsible or accountable for the replacements and instead to call our insurance company to file a claim. We had difficult days trying to find a tow truck to pick up our car from their shop because it had no rims or tires. Gary had the audacity to tell us their shop can have the tires and rims replaced there since we couldn't find a tow truck and of course I denied especially because of their unprofessionalism and negligence. Coincidentally we were told according to their inspection we would need 4 new tires replaced and we denied after they quoted us because it wasn't in our budget at that time. Oddly a day later our car has missing tires and Rims and the car was placed where there were NO CAMERAS. Gary made us pay for the inspection, diagnostic and windshield wipers and labor in order to get our car picked up from Ace automotive! They couldnt even waive ANYTHING FROM "THEIR BILL" considering their negligence that resulted out car parts being stolen ON THEIR PROPERTY!!! We went through so much stress for almost 2 months, we delt with unnecessary insurance fees and other expenses because of their negligence just to get our car fixed!! This whole ordeal had been a nightmare to say the least. Whatever you do, do not let them convince you to keep your car overnight regardless if they're " so busy" because it will get vandalized! Pay more money to get your car serviced somewhere reputable and by professionals that can properly communicate with their customers!! The worst experience I ever had at a car shop!!
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October 2023 by Maria Flashman
Awesome service.They were able to work my oil change into their busy schedule.
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September 2023 by Rose Moulden
They did my inspection for Md . expert job.
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September 2023 by Paula Longyhore
The service is always great. Thank you
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July 2023 by Maria Lauren
I called off of a recommendation from the body shop on Leeds and was not disappointed in the slightest. Not only is the GM Gary very nice and attentive, he went above and beyond to help me. I had quick, affordable, and friendly service. On top of that, I was offered an amazing deal on brand new tires that I otherwise wouldn't haven't gotten to replacing my dry rotted ones any time soon.Services: Steering & suspension repair
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June 2023 by Jose Rosales
Very dependable car shop. I felt like I could trust the folks here to work on my car and they were very honest. Will go back again.
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February 2023 by London L
My truck broke down near by, and I spoke to Gary the manager. They weren't able to help me, because I have a 17' box truck( too big for thier bay). Gary was nice enough to call around the area and find someone who could help me. You can't beat this kind of customer service. It's also a filling station, so now I'm making this my main place for gas. Thank you.
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October 2022 by Cynthia Shockey
Use for gas, air for tires and repairs. Best shop ever. They are honest, do not overcharge, and only recommend needed repairs. Offers the best service. Completely trust them!
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October 2022 by Chris Shockey
Best gas station and garage in Arbutus! Gary and his staff are the greatest!
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September 2022 by Edward Bailey
Gary and stuff are great ?
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February 2022 by Mikey O.
Don't go here. Spent $1400 and had to come back within a week to drop another $600 on something that was suppose to be fixed in the first try. Don't go there unless you like wasting money and coming back twice a week for weeks on end. Over saturated prices and numb skulls running this shop. WASTE OF MONEY & TIME. For those who use their vehicle as transport to work or for the work itself. Get ready to halt work for a few weeks Couldn't even fix my headlight for crying out loud. BAD FIX
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November 2021 by Beverly Rigney
A very reliable, dependable and fair auto repair/service center. Friendly service and a very convenient location.
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October 2021 by Jim Mason
Many thanks to Gary and ACE who got me back on the road in short order this morning! Still great service after too many years to count. A great local shop
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June 2021 by Dimples Gary
If I good rate lower than 1 star I would. My personal experience, If you're African American don't give this auto shop your business.
