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February 2022 by Trisha Pilgrim
Wish I could rank 0 stars. Just left the bank after waiting for a teller for 20 minutes and still didn’t get seen… there were 2 staff behind the desk but apparently only one of them is working. I asked the man behind the desk for assistance but he said he isn’t working even though he just ended a call on the bank’s landline… just say you lack customer service and don’t want to do your job instead of blatantly lying. It’s always a long wait at this location. If you need to access your money fast this is not the right place.
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October 2021 by Jacky O.
If 0 stars was an option it would be ZERO. My mom had an appointment today to open a bank account for my sister. She even left work early to make it on time. They seemed closed so my sister asked about the appointment and a worker (a Female) basically snapped at her. Don’t be so rude to people. Learn customer service skills please. If you can’t deal with clients then find another job. People make accommodations to make it to these things. Things are already difficult during this pandemic. Not sure if she was having a bad day but at the end of the day don’t snap at people when they come to YOUR job looking for YOUR services with an appointment. My mom called customer care and the second young lady was nice and understanding. Super terrible that this happened because we use to love Suntrust. Especially considering the fact that a lot of Latinos and Spanish speakers come to this branch.
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February 2021 by jaquelinne orantes
If 0 stars was an option it would be ZERO. My mom had an appointment today to open a bank account for my sister. She even left work early to make it on time. They seemed closed so my sister asked about the appointment and a worker (a Female) basically snapped at her. Don’t be so rude to people. Learn customer service skills please. If you can’t deal with clients then find another job. People make accommodations to make it to these things. Things are already difficult during this pandemic. Not sure if she was having a bad day but at the end of the day don’t snap at people when they come to YOUR job looking for YOUR services with an appointment. My mom called customer care and the second young lady was nice and understanding. Super terrible that this happened because we use to love Suntrust. Especially considering the fact that a lot of Latinos and Spanish speakers come to this branch.
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November 2020 by Bryan Cardoza
Complete and utter trash of a location. Nothing works. Never open. No signs of out of order. Just wasting time in line with these clowns.
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April 2020 by kati palma
(Translated by Google) What a bad attention a cashier available row of 5 people and a cashier stops attending for sending bad service(Original)Que mal atención un cajero disponible fila de 5 personas y una cajera deja de atender por mensajear mal servicio
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April 2020 by Rosa Duarte
This bank. Is always. Closed. And his atm. Is not working they need. To replaced it. I'm really disappointed. With. This bank. In adelphy
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November 2019 by Tomas Alejo
The most unprofessional bank I have experienced
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July 2019 by Dinora Guerrero
(Translated by Google) Pesimo service wait up to an hour and the last one can not do the procedure that one needs to do bad service
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June 2019 by Katia Palma
(Translated by Google) What a bad attention a cashier available row of 5 people and a cashier stops attending for sending bad service
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April 2019 by joella h
wesley was very nice 10/10
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October 2018 by Stella C.
Less than 14 hours ago, I decided to go to this Hyattsville Maryland branch of Sun Trust bank to resolve some questions and goals that I had for my Sun Trust banking account. Fortunately the employee handling my request was patient, friendly, and did the best they could in processing my bank related goals thoroughly. I was also happy to have went here because now I am fortunate/lucky to have 2 active bank accounts.
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September 2017 by Jose Romero
Bad customer service. Don't go there they thought we were not able to understand what they said cause we are hispanic but they were wrong. Dont open an account here.
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May 2017 by Bessy Ramirez Aleman
Amabilidad.. Lo que das recibes
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October 2016 by Henry Alarcon
Cerrado antes de las 5:00 son las 4:32
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August 2016 by Shannon Broughton
Possibly the worst customer services I've ever experienced as a brand new customer