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December 2023 by Becky Beal
They lost one of my prescriptions, maybe gave it to someone else with all my personal info on it. They run out of meds and they keep putting one of my sons inhalers through as the generic brand when our insurance doesn't pay for that particular generic, I have spoken to them 3 times about it. Inhalers are meds that you can't miss too many doses. I switched pharmacies and Walgreens is still causing problems getting refills at my new pharmacy. I know they are chronically understaffed, I get that. But that doesn't excuse them losing my prescriptions and my son and I not having our inhalers because they're out of stock or the "system" put in the wrong meds that my insurance won't pay for. They really should close this location and transfer the workers the Broadway or Brewer stores. Go somewhere else.
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December 2023 by Tasha Robichaud
Being on hold for over an hour doesn't even deserve a 1 star rating! That is absolutely ridiculous!!!!! I was on hold for 22 minutes with 2 people ahead of me which then turned to 1 person ahead of me for another 60 minutes. THAT is uncalled for! So you were on the phone with the 1 person ahead of me for an hour ?????
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November 2023 by Jamie
I have been using this store for year's and good people do work there but the new management is vary rude and short with employees and customers. If she didn't work their the atmosphere wouldn't be so tense.. The pharmacy employees are vary helpful and considerate ..
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November 2023 by Jennifer Coleman
Please hire more people in the pharmacy area. PLEASE. Or utilize some of the floor staff to help run the check out in the pharmacy. Even the pharmacist could help? Or the store manager? It is brutal to have one poor, lone person running the register and the drive-through window, while also setting up flu shots.Thank you.
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November 2023 by jake mathieu
I'd give zero stars if I could. Been using this pharmacy for many years. They CANNOT get auto refill to work correctly for me over the last 2 years with zero explanation.....they even seem to get irritated when asked what the issue is. Horrible. Transferred to Bangor Drug.
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November 2023 by Rosalie A.
18 min on hold to speak to a pharmacy staff member and the auto message robot states that "there is one caller ahead of you" every 45 seconds or so, which is very annoying, and the one caller is probably on hold for 18 minutes or more just like I am. Finally hung up after I do every time when I call. The only way to talk to someone is to drive down there in person. Very ridiculous! Bangor has the worst Walgreens I've ever seen in my life. I have not been hung up at the Union Street location but after holding for 15 or 20 minutes at the Broadway location the staff just picks up the phone and hangs it right back up without saying hello. Happened at least five times in the past. It's awful.
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September 2023 by leanne reese
The worst.I waited forever for my prescription.The lady behind the pharmacy counter told everyone in line she was sorry it took so long to be served. She stated the reason for the wait was because she was the only one there.Yet I seen the pharmacist standing at the other counter doing nothing and the manager and a clerk talking about their personal life’s at the counter in the front of the store with the pharmacy line very visible to all of them. Yet they didn’t do anything to resolve the situation.Not a team run store !
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September 2023 by Reagan Emmerling
It’s good to know that the worst part about being sick isn’t actually being sick, it’s having to deal with this Walgreens. I would literally rather be ill than have to further consort with this poor excuse for a pharmacy chain. However, they are dependable. By that I mean, I can depend on them to keep me on hold for over an hour just to hang up. I can depend on having to come back for a correction. I can depend on wasting my time in the pharmacy line. And most of all, I can depend on the fact that I need to find a new pharmacy.
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September 2023 by Chantle
They said my prescription was ready I go to the pharmacy and they hand me my filled prescription and then tell me my insurance didn’t go through so I gave it back to them and called my doctors office because I had been without my medication for a couple days and then they tell my doctor they don’t have it in stock they have to order it and they don’t know when it’ll be available!! Also there hours are changing to closing at 6pm and closed on Sundays!!
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September 2023 by Chantle T
They said my prescription was ready I go to the pharmacy and they hand me my filled prescription and then tell me my insurance didn’t go through so I gave it back to them and called my doctors office because I had been without my medication for a couple days and then they tell my doctor they don’t have it in stock they have to order it and they don’t know when it’ll be available!! Also there hours are changing to closing at 6pm and closed on Sundays!!
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September 2023 by Major Pike
They have always helped me through any issues I might have with prescriptions. Never been disappointed.
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August 2022 by Mark Higgins
I made an appointment online for a covid booster shot. Received multiple txt messages reminding me of the appointment and when I arrived 15 mins early as instructed they told me they had run out of Vaciene earlier in the day.I totally understand how that can happen BUT it falls to Walgreen's to notify people that they can not provide the service they are scheduling appointments for. Especially when gas is $4.75 a gallon and people like me are driving to them for a scheduled appointment.Very poor customer service.
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July 2022 by Ellen Louise Fee
My traveling partner realized that she had left her prescription medication at home. We are on a 5 week trip..half way through, but only 8 days of pills left. The pharmacist and his staff jumped through hoops to contact my friends doctor and her insurance company. By the next day she had not only enough pills to last for the rest of our vacation, but also they had cleared it with her insurance company from another state so that she had no co-pay. They did all this with a smile on their faces. Thank you.
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March 2022 by Cathy C.
Old Town Walgreen pharmacy closes without telling customers so they can't get Rx until another day. Very inconvenient. Then when you ask why they didn't notify anyone they yell at the customer of
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March 2022 by Hunter Russell
This place is absolutely terrible, please go somewhere else, we had a covid test(rapid antigen test) email was messed up and they were unable to work with us and lied to us saying they could not print results for “safety reasons” we went to another Walgreens and they said they were able to print all results with an ID. We were in need of travel and they were unable to assist or work with us on top of lying. DO NOT GO HERE
