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February 2024 by Carol McCullagh
Very pushy about getting me to sign up for rewards. Very overbearing on this matter. Bordering on making us regret even purchasing anything. I get the goal to sign folks up, I've done retail, but you have to know when to back off...
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February 2024 by Amy L.
Great selection of treats and toys.
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February 2024 by chris jones
The grooming is top notch we bring out cattle dog in
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February 2024 by Chris Plummer
I brought my in laws dog there for her 2:30 appointment. They searched for us in the system and finally found that someone had put us in for a 2:30 AM grooming!!!!! How can that even happen? How can your system even let you pick times when the store is not open? When i got back to the house, my father in law told me that this was the SECOND TIME that it has happened!!! I told them to give up on this place and go to Petsmart instead.
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February 2024 by Desiree Pond
I understand finding good employees right now is very difficult. However, keeping someone employed like Gabby the women that “helped” me this evening will help you lose business. I have been buying dog food treats, and toys for almost 10 years now. After tonight experience with her, I will be ordering from Chewy. Bye Gabby. Get some customer service skills your attitude wasn’t necessary.
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January 2024 by Krazed K
Great environment great staff
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January 2024 by Things Change (Sometimes things change)
Their a big box store and expensive. Obviously if you must have something then go. But research local pet stores first.
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January 2024 by Doug Beckett
I placed an order for a veterinarian prescribed cat food. The order was cancelled by Petco because the vet's receptionist mistakenly said the cat had to be seen by the vet first. She had been seen and that's when it was prescribed. The vet office told me to order it again. Only problem is, Petco is now telling me it is out of stock. Is it? Or have I been blocked by Petco?
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January 2024 by Terry Lewis
Friendly, knowledgeable. Sometimes a bit busy and slow checkout
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January 2024 by Jared Clawson
Waited 20 mins on hold for a pickup order and still had to go inside. This is typical for your Augusta maine location
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December 2023 by Toni Rae
The prices are crazy high, but the wonderful staff make up for it! They treat my new pup just like it was their own. They also understand if your pet makes a accident on the floor or your pet my eat a treat or two that may be at their reach. Sadie and I both enjoy visiting Petco
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October 2023 by Britney Sam
Just was at this store walked around trying find someone to help us withbuying and getting parakeets but there was no one only a cashier who was backed up with a line all the way thru the store no one else could be seen and I even called from Inside the store trying to get help just for someone to answer and hang up on me like things are never in stock when they say they are on the website
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October 2023 by Missy Canfield
Well only thing I have to say about them is I like their program for saving money when you buy pet food and have it delivered and everything with that is a good system ! The only thing that I have to say is that when people order curbside pickup that means they want to stay in their vehicle and you bring them the order hence the curbside pickup Petco needs to understand what that means there are no numbers in the parking lot to call into the store there are no designated spots and when my husband went to pick up our order he had to actually go into the store and find it that to me is not convenient and that to me is not the definition of curbside pickup so that is where they get their rating from from me!
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October 2023 by Jarrett Norris
I have been stopping in for the last month or so in search of the many many ferret based items they say they have online in this store. Each time I go in they have very very little and less each time. Tonight we asked who I assume to be the evening manager if they would be getting any new stock in because we have been waiting for some items to come back in stock. He rudely says "we get what we get in when it's in the warehouse if you want something go order it online". Why would I want to order it online when we have a local store that says they have it in stock!? But good to know. I'll definitely order online from now on... at Amazon not petco.
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September 2023 by Tyson Winters
Great selection of food for all animals, amazing toy selection especially for dogs, collars, leashes, bowls, beds, etc., and supplies for animal health. The last couple times in the store it seemed like they were low on stock as far as collar, leashes and toys for dogs anyways. I grab food for a friends leopard gecko, and there is always a few dead roaches or crickets in the containers. Not sure how normal that or if they put extras in there to account for that, if not I think they should