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December 2023 by Russ Field
Extremely disappointed, will not be back, I'll just use Amazon from here on out. Walk in with my wife at 5:04pm on a Saturday just before Xmas looking for a game for my son. Took 4 or 5 steps in and employee rudely says to me and my wife, "folks, we are closing in 5 minutes, actually as soon as I'm done with this customer we are closed!". Bit my tongue and walked out the front door and checked out the hours posted on the door in which they said open till 9pm on Saturdays. Apparently you can close early every day if you just kick customers out and close. Don't worry bud we won't be back to bother you 4hts before you close . If I could give you advice take care of your customers before they are all gone. Promise I'll never be back.
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December 2023 by Bryan McCann
Drove out to the mall to get a game for my son for Christmas… during normal hours GameStop has been closed not once but twice. Last time I shop at GameStop.
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November 2023 by James Goin
0 stars because it's closed at 6 pm when it says both on the site and in the store window says 8pm and barred up on a Monday light's on sign is on and the person behind the counter just stared like a deer in headlights
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October 2023 by Scott A Brewer
Was like being a kid all over again. Picked my son up a few used games in almost new condition.The service in any Game Stop is top rated. Always a sale or promo going on.
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September 2023 by Tammy Webber
We went in twice this week and Elizabeth was a horrible person both times. A gnat has a better personality than she does.
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September 2023 by Tyler Lancaster
Was going to buy a few things had things in my hands, but got told at 12:30 in afternoon they were having a “system update” and kicked me out. If they didn’t have a decent collection of games I would of posted 0 Stars
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September 2023 by Emily Andrews
Been in a few times and they are rude , prices are outrageous and they don’t give you anything for your stuff
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September 2023 by Tanya Emery
Unfortunate to see them closed at 6:51 pm when myself and two other cars are sitting in the parking lot checking the hours and looking confused (they are supposed to close at 7).
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July 2023 by Ryan McKenney (SlackerCat)
This GameStop has been here forever. Wonder little spot that has a TON of nerdy stuff inside it. Staff are lovely too.
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July 2023 by K&B Foster
It's ALWAYS been a 5⭐️ rating until I called Stillwater Ave Bangor GameStop and I spoke with John the Mgr explained "I just spent like $300 and you guys gave me wrong item and im driving 2hrs up. So do you got the hard drive to exchange, right ? Yes, we'll hold one." ....just my luck its a storm and I drive up STILL and just for him to be in back the back while we got this lady who's being super rude to this new guy who probably JUST started. She makes him clean this wall like 10x cause the door kept blowing like a hundred gift cards and 6 or 7 little display boxes everywhere then she won't even let him talk at all!!!... interrupted him and says go talk to ppl looking on walls. The lazy guy who hides in back of store the whole time JOHN who came out for 2mins and was of no help just says "Idk sorry; I did say that but it sold!!! The little greasy haired girl wasn't much help just did what the other girl told her to do. Mind you I'm a PRO MEMBER AND HAVE BEEN A CUSTOMER FOR YRS. I was disgusted. I gave 1⭐️ because the grouchy lady did return a broken game that was sent and ordered the right one for me but it'll be awhile cause of holidays.
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July 2023 by Gabriel Light
The day before…I was greeted by a incredibly friendly associate named Liz and renewed my pro rewards account status and was told I could download GameStops mobile app. After doing so I ran into complications with my account regarding my password. I ran into an issue receiving my email for a password reset. After being left on hold multiple times for multiple hours by GameStop customer service I was ready to give up… The next day I decided to stop back in to see if they could resolve the issue in store. This time not only was I welcomed in the store and greeted by a stellar team (including Liz) I was told to call the customer service number one more time. While I was waiting for an answer I was informed about great buys involving Pokémon cards and Pop! figurines. As the call was answered I received great customer service by a representative who quickly resolved my issue. I’ve got to say this store really knows how to run a business and knows how to provide stellar service through a thorough knowledge and positive outlook on helping customers. This staff made my day a blast with their stellar attitude and I was super pleased with the light this team imbued on my day. I see GameStop being at the top in gaming one day again based off of these results. I look forward to coming back to this store again and again.
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July 2023 by Tyler Mitchell
Would be nice if they stayed open until the hours they say they will, every time for the last 3 / 4 trips over to GS they had the bars pulled 15/20 minutes early. No wonder they’re going under - called at 7 while I was sitting out front and the manager tried to tell me he just locked the doors, wish I knew how to post videos cause I took a snapchat at 6:48 of the bars being pulled lol the store manager also refused to give any corporate email / contact info to report to
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May 2023 by Jeremiah Torres
Went in today to hopefully get the new dead island for my system unfortunately they didn’t have it but Ryan was helpful and I was at least able to get it for my fiancés system definitely recommend him he’s awesome also became a new pro member which is sweet!
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March 2023 by Jacob
Decent place to look for new games, terrible place to sell used games.Buy 1 full price sell 100 for the price of 1 used. (Dramatic but the price they buy used games is a rip off knowing they resurface the same games and sell them for 3x the value.)
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March 2023 by iAm PapaMercy
They can't keep the store open because they can't keep employees. Can't tell you how many times I've come back during store hours and they're either completely shut down or closing early.
