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December 2023 by Jennifer Tinsky
The woman behind the counter was very friendly and efficient. They upgraded me to a Dodge Ram instead of my reserved mid size car. I appreciated the upgrade. Returning the car was a breeze.
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December 2023 by marcia cloutier
Avis at the Bangor Airport is the best car rental there, in my opinion. They have the best choice of cars, the customer service is superior and the rental prices are competitive. I always go with Avis while visiting the Bangor area!
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October 2023 by Paige Campbell
They charged me $128 over my rental agreement price. I inquired about the added on amount that was pending, and they assured me that it would be taken off. When I turned the car in, the line was so long all they did was take my key. No paperwork, nothing. They said they would send the finished receipt to my email and they never did. I just got this charge on my credit card. I ordered and paid for a full-size vehicle, and they gave me an SUV because that was all they had that was clean. So I had to drive a gas guzzler for a week and for this I get charged extra.Update: after some discussion, they did refund the question amount. All of this could be avoided if they had someone out there checking cars in. I was able to get refunded because I make it a practice to take a picture of the dashboard before I turn off the car. I’m satisfied with the resolution.
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October 2023 by Allison Ormond
Avis Car Rental was a smooth, speedy experience! Our car was brand new and we had no issues during our trip. We were met by staff, who was super friendly and helpful, at the return and were on our way quickly. Thank you for a great experience.
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October 2023 by Joe Schumacher
Unsafe Nissan Rouge! Bald tires, low battery, no windshield washer fluid, and gas tank was not filled to full upon pick up. Unreal that they rented out this vehicle in a mountainous area. Our plan was to put it in 4-wheel drive if/when it rained in hopes we would not skid out! Found out the hard way that there was no washer fluid after a dump truck in front of us had a coolant hose burst and splash coolant over our windshield at 60 mph. I spent so much time setting up an Avis business & personal account and expected more because their rentals cost more, buyer beware, they are not safe vehicles! $753.56 wasted on this rental. Never again!!
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October 2023 by Deb and Dale Townsend
The car we rented was a 2023 Chevrolet Malibu. We were happy with the car, but we received it with very dirty inside windows (especially the front windshield). It was so bad we had to stop and clean it ourselves so we could see well. The dash was dusty and dirty, and passenger door had mud/dirt as well. The staff was very helpful and attentive in doing getting us in a car, it was just the cleanliness of the vehicle that was the issue.
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October 2023 by Alessandro Fuschi (SoWhy)
Had a flat tire with our original car and brought it to this location to exchange it. Staff was very friendly and handled the change quickly and without any fuss. Unfortunately, this is a very small station with few cars, so the replacement was not very good but we were able to get it changed again without problems at the Portland location.
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October 2023 by Kathy
Super easy to reserve a car online. It was ready for us to pick up when our plane landed, and there was no waiting in line to sign papers and pay. Just as seamless when we returned the vehicle 5 days later, with no waiting. The car itself was very clean, low miles, and in tip-top shape.
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September 2023 by John K.
Got to the airport a couple hours early and try to pick up a rental car, they told us we have to wait until our rental time, which to me is the dumbest thing on the face of the planet, is the car going to magically appear at a rental time? I think you're just lazy and don't care. They have a little interest in customer service sticking with Hertz in the future.
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August 2023 by Angel Ciuro
Small airport easy to get too, check out was quick and easy, only hiccup was the wait for my keys I’m used to getting location and drive but it’s a small airport so no fancy machines. Still quick paper work was ready with key.
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August 2023 by Stephen Paige
Didn't know I was at "Rent-A-Wreck". As a Preferred Member for 30+ yrs, I had to drive around a car that had yet to be repaired from a previous wreck! UNBELIEVABLE.
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August 2023 by gabrielle mackler
This is the first negative review I've ever had to leave for a company. I picked up my vehicle from Bangor airport after waiting on line for 48 minutes. Once I got halfway to my husbands 40th birthday trip in bar harbor the cars transmission wasn’t shifting correctly. Even when the car was in auto it switched over to 4 high.We we decided to get a truck to make sure we could get to difficult locations that we didn’t think a car would be able to as easily since we were doing some strenuous hikes. We did call Avis and they let us know we can drive it back which was an hour and a half each way and that was our only option. In the end we didn’t even feel comfortable driving the car and had to call Ubers and leave the car behind.After letting the Avis front desk person know he offered to refund me $50 which is nothing compared to the inconvenience and additional cost that I incurred due to getting a defective rental car. After he says he refunded me $50 he let me know the refund didn’t even work because I prepayed with Avis.Will never rent from Avis again. Beware of the gold inifiniti truck.
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August 2023 by Kevin Thompson
Very friendly service. The price was painful, but comparable to everyone else during tourist season. I didn't get the class of car I had reserved, but it was still a nice car. I'd do business again... hopefully when rates are more tolerable.
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June 2023 by mike harris
We rented from Avis in Banger main, very good newer car and was clean. We used it for a week and drove to Indianapolis. Very good service, will use again
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June 2023 by Toni Bork
I'm in Bangor, ME and have a long-term rental through Avis. I originally had a Jeep, but it didn't get very good gas mileage so I requested to exchange the Jeep. The staff was very helpful & accommodating. I now have a small 4 dr sedan that gets much better gas mileage. Will definitely use Avis again.