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June 2024 by Sonya Ellis
Trash trash trash trash customer service!! DONT SIGN UP WITH THEM!! RUN FOR THE HILLS!
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May 2024 by Vanessa Perry
I have had Xfinity a while now just lately it's been going out every single day now ! ?
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May 2024 by Daxton Wallace
Terrible everytime it rains the internet is so laggy and keeps shutting off and it says I'm conneccted but won't load a game plus not to mention that it says full. Bars and I will run over 600 ping for no reason like why?
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April 2024 by Kyohteh
Everything is a hassle with these people. They have no real customer service. Just a bunch of people from India chewing curry and pretending to solve your issue. I'm shopping for an alternative service tomorrow. I don't have time for this or this kind of stress.
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April 2024 by Kaitlyn Sandifer
Absolutely horrendous service. My husband and I canceled our account via phone at the end of march and returned our equipment early april on account of us moving. We were charged today somehow and i called to discover our account is still active after paying a buyout fee?? Then when i requested a supervisor they disconnected the call. I am beyond pissed.
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April 2024 by Maddison Jones
I just bought a house and called to set up service with Xfinity. I have NEVER had an acct with them before. They mailed me my equipment with no instructions and said it was self set up. I don’t have a Ethernet plug or whatever it is called. I called customer service, was going back and forth with a robot for 2hrs before they let me speak to a person. The lady said she could have a tech to my house the next day at 10am. It’s not 12:30 next day and no tech. I look at my app and it says “YOU NO LONGER HAVE SERVICE WITH XFINITY TO BRING ACCT UO TO DATE PLEASE PAY YOUR BILL” how do I have a bill!!!! Called waited another hour to get a human then was told that THE PREVIOUS RESIDENTS HAVE AN OUTSTANDING BILL and that I need to PROVE that I didn’t live here with that person in order to get service and that I’ll be hearing from COLLECTIONS!!! Mind you I already paid my deposit and I just moved here from ANOTHER STATE that doesn’t even have Xfinity. WHY IS MY ACCT DELINQUENT FOR SOMEBODY ELSES UNPAID BILL
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March 2024 by Randy Cupples
Sadly.. payment was not posted to my account properly. Gotta check tomorrow to find out what happened.
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February 2024 by Temur Khashimov
Luis is number 1 thanks you are the best
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February 2024 by Deneen Bush
I absolutely love the people at this store. Shout out to Cherita for going above and beyond to getting my husband and I set up with new phones. All employees were super nice and greeted everyone quickly and friendly. I was in customer service for over 35 years and they all exemplify true quality.
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January 2024 by Angela Boseman
Specifically DJ was so very nice we were in and out under 10 min and he was all smiles and very kind. It’s hard to get good customer service and he was a 10 out of 10
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January 2024 by Toni Hicks
Extremely knowledgeable, easy to talk to and solved our issues! Great service too! Thanks for the help, Louis!
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January 2024 by Jamie Moore
Having worked in some form of customer service for most of my life, I have zero doubt that the lack of customer service provided by Comcast/Xfinity is not only cultural, but intentional in design. If they make it difficult enough to complain/redeem credits/cancel service, enough people will give up that it makes it financially beneficial in the short run. Sheer incompetence alone couldn't explain how they could be so awful. I'm so glad to be canceling my service now that they no longer have a monopoly on the fiber available in my market. The only reason I am writing this review is because I had to look up the physical office when their "Schedule a callback" function on their website in order to cancel service "happened" to be experiencing "temporary trouble". Shocking (the most massive eye roll.)
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November 2023 by Zoe P
By far the worst Internet provider on this freaking planet, my Internet constantly constantly cuts out then whenever they give you a new modem, it still does the same thing you call to set up an appointment they come out and fix it. They don’t fix anything but yet charge you so incredibly stupid I would never ever ever recommend this company.
(Xfinity Is A Waste Of Space.)
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November 2023 by Cheri Perriman
My husband and I have been Comcast customers for years. We have so enjoyed the service that we have received. From the technical support to the installers,absolute top notch! However my husband passed last month and I was instructed to bring in the death certificate which I did yesterday! I went to the Pecanland Mall Drive location and walked in to a clean and well lit store! I was approached by Naiaisha Tyson and told her why I was there. She was the kindest person I have ever met. Just very helpful and knowledgeable about everything Comcast offers. What a beautiful soul! I would give her 12 stars out of 10! Keep her working there even if you have to give her a raise! It's so hard when your husband of 29 years passes but she went above and beyond! I thank you Naiaisha for being you! It was an absolute pleasure my dear!!! Cheri Perriman
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November 2023 by Angela Gunther
WARNING!I cannot recommend this company at all!! I've used them for home internet almost 3 yrs. and had to make a report to the BBB twice ?Recently..... they helped themselves to my bank account for a technician charge that came out for issues I was told ahead I wouldn't be charged for. $100!!! That I didn't have available omg... still not resolved! PLEASE don't use this company!
