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January 2024 by Christine P.
After an emergency visit to our veterinarian, after hours, on Friday January 19th, our vet called the pharmacy at 9705 Jefferson Highway to request an prescription for our dog who was in excruciating pain. He ordered 60 300 mg pills of Gabapentin for our 50 lbs dog. Hearing the conversation on speaker phone, I knew exactly who the pharmacist was on the phone. I have had interactions with her over filling a prescription previously. I literally heard her question a LICENSED VETERINARIAN saying that she was questioning the prescription on a Friday night????? My vet was completely floored and asked what did it matter that it was a Friday night...she insinuated that we were trying to get the 300 mg pills on a Friday night for reasons other than to alleviate the horrible pain that my one year old dog was suffering with. I was COMPLETELY embarrassed with the encounter. Our vet gave her his license number and was in fact calling from the vet office (which is down the street from from the pharmacy). She proceeded to again question the prescription and our vet to which our vet told her that he would give her the data and journal articles which would back up his request for the medicine. She refused to fill the entire prescription and would only give us half saying that she would contact our vet on Monday to fill the other half of the prescription. Again...I was extremely embarrassed that our vet...AFTER HOURS...was having to deal with this. As a point of reference, "Dosage for nerve pain...The usual dose to treat nerve pain in adults is 900mg to 3,600mg a day, split into 3 doses." The prescription was for 300 mg...much lower than was the dosage is for humans. For her to question a doctor is inexcusable and uncalled for.I have been a loyal customer of Walgreens for over 15 years. Not only of the pharmacy but weekly trips for other times in the store. I have heard MANY complaints lately of the pharmacy but I originally decided to stay because the other staff members have always been so nice After seeing how Reine has treated other clients (I previously witnessed her rudeness to an elderly couple one day), myself, and my veterinarian, I am pulling EVERY prescription and will no longer step foot in the 9705 Jefferson Highway Store or any Walgreens again. I am also going to share my experience with others in the community because there seems to be a general consensus that there are issues in the management of the pharmacy. I will be supporting our local pharmacies since "Big business" has overshadowed local customer service. Christine Perniciaro
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December 2023 by David Dolese
Worst pharmacy ever! Rude and slow. If you like being ignored then this is your place.
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December 2023 by Mary Beth Dunlap
I found the pharmacist to be very attentive and worked quickly to fill an emergency prescription for me.
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September 2023 by Daniel Kopcso
This particular location pharmacy is the slowest, laziest bunch I’ve ever seen. Same day scripts are highly unlikely (even if your kid is screaming in agony). Use a different Walgreens or go to CVS right across the street. Much better service at the CVS.
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September 2023 by Danny Lombard
Worst customer service at the pharmacy !
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September 2023 by F G.
I am rating this, Walgreens pharmacy On Jefferson and Garden River Ridge, very high, and I'll tell you why. The whole staff has always been friendly to me. Considering how many people they are serving a day, It cant be easy! I've never had any issues. Today, I was in desperate need of some medication for my son, who has seizures. A pharmacist name Emily, went above, and beyond, to help me, because she knew I was in quite a State of panic. She calmed me down and assured me that she would take care of the script, and she did.I appreciate this so very much. I have two special-needs kids and the pharmacists deserve more credit than they get!I'm a professional Face Painter here in New Orleans and the surrounding areas and I work with kids all the time. There's nothing more important than our kids and I will definitely trust this Walgreens, to take care of my medication needs for my sons. Thank you so very much. To all of you in the store pharmacy, on Jefferson highway and Garden in River Ridge :-)
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July 2023 by Skylar Skylar
SLOWEST. PHARMACY. EVER.
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June 2023 by Devin Hoffmann
Worst pharmacy I have ever been to
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June 2023 by Kathleen L.
I have used them for many years! Recently they text my prescriptions at ready and When I get there they can't find them. One instance there were 7 people behind the counter and the manager also went into the back to help sort bags from a stack of bins. They had so many containers of prescriptions that had not been unpacked and checked in. They sent me to another Walgreens over 5 miles away and I had to stand in another line of 5+ people. Another occasion I went to pick up prescription I was texted was ready and they only had one pill. The pharmacist Rhine promised she would fill herself. I went back to pick up and they couldn't find them. No record in system they had been filled. I gave them three chances to fix issue!!! Now I have moved to another pharmacy and when they call to transfer pills the phone either just rings or they are put on hold and then it hand up. I have the new place calling my doctor for my meds. This store is so poorly run and so disorganized. It is not the counter workers. They have tried time and again to help me but it all goes back to a disconnect in their process and the pharmacist. The pharmacy tried to get me more than once to stay. The pharmacist and I had two long conversations about their service. I believe she is in over her head. The lines are long because not only are they disorganized but they till tell you it is because they closed another Walgreens near by. The problems started before that. Easy excuse not to fix issues. I gave them three chances and tried to talk to them about the frustrations of the many people in line. At one point o apologized to the 5-6 people on line for holding things up and they were ok because someone was telling them just how bad the service El has become!!' I can only hope someone from their regional office sees this! Kathleen LaGrange
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May 2023 by Molly T.
RUDEST pharmacist ever. She hung up on me when I was trying to see if my doctor sent my prescription in. SO RUDE!!!!!!! No wonder why they have such a low review.
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April 2023 by Jeanette A.
The pharmacy is amazing,but the store it's self needs some attention! I recently bought some items online on your website for my husband to pick up.He is new to it and ran across the manager kaleb who was so rude even rolling his eyes at him..Telling him he can't remember numbers or something to that affect.Now my husband is one of the nicest people i know so he didn't say anything,but I promise if that was me the outcome would have been different.As we both work in retail there was no excuse for his behavior,no one was being rude to him .He clearly is not manager material!As the cashier was having a little trouble,he did nothing the girl from photoshop came and helped her.I have been doing business with this store for over 9 years,but I promise I will transfer my prescriptions and not step foot there if your management can't refrain from being the rude employee...
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February 2023 by Gyi Shin
The absolute worst location. Won't let me fill medication at 30 days because they don't know a 30 day supply of daily morning medication is pointless at day 31 when they open at 8 am sometimes. Told medicine is out until the next day, call for a follow-up, it's 5 days later. Can't move my prescription. Place is worthless. Horrible service. Not like anyone at Walgreens cares. Or reads this.
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January 2023 by Barbara Loverde
Walgreen's River Ridge, Louisiana 70123.This locationhas the worst pharmacy customer service in the area. Their drive thru is a total joke. I will change to another pharmacy in 2023.
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December 2022 by Steven Daigrepont
My mama, my mama told me... Boy, if you don't have anything good to say, don't say anything at T'all! ?
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November 2022 by Myles Malone
Yet again this pharmacy makes refilling a prescription a nightmare. I moved my prescriptions to a different Walgreens and I still have to deal with this store. When I went to refill my prescription, I guess I clicked the wrong store and they cancelled my refill which is fine because I moved it to a different store. But apparently they made a claim for payment with my insurance company which caused the other Walgreens to not allow me to pick up my prescription. The claim was made on Monday and it’s now Friday. And I can’t refill my prescription. I was told to call my insurance company and see what’s going on because this Walgreens doesn’t have my prescription. So the insurance company told me to call the pharmacy back and tell them to reverse the claim. Well the pharmacist or whoever was on the phone kept telling me that the prescription was at the other Walgreens and they can’t transfer it. But they can make a claim for it with my insurance company from store to store. My insurance company also told me that I was the second person to call with this issue. Get it together.
