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“Alana was top notch! We were first time home buyers and she made us feel very comfortable about the process. Her communication was transparent, informative, and warm. We can not thank Alana enough for her help throughout the home buying process.”
“They have the best customer service. Everyone is always very friendly and helpful. Went in recently with some questions. Bryan Armentor really went the extra mile to take care of us while maintaining a professional and pleasant attitude.”
“Joined when I was in college. I have financed & refinanced three vehicles since then and will continue for the foreseeable future. Rates are half of what any dealership can give me and I don’t have deal with them for hours on end.Website and email makes it very easy even after moving out of state over two years ago”
“IF YOU BANK ANYWHERE ELSE! Your at the wrong bank. We have been through a few banks looking for some down home people, we found them. Less corporate acting and more family feeling. Not everyday in banking is great don’t get me wrong but Tessie, Regina, Christa, Maggie -& the other team at Nelson & Oak Park … GO SEE THEM! I promise you won’t be disappointedUp front and honest banking. Straight yes or no that is what we like”
“Mary w/ FF Credit Card Services at the Lakeshore Branch was able to take care of a situation I was having in less than five minutes. This is why I bank locally. Thank you First Federal for employing people like Mary.”
“We've received excellent customer service, what few bumps in switching over from another bank was handled in a timely manner. Only wish I had switched earlier.”
8:30AM - 5PM
4112 Lake St #200, Lake Charles
Banks
9AM - 5PM
551 W Prien Lake Rd, Lake Charles
Banks
“It's always nice and clean. For the most part, most of the tellers are always kind. Mrs. Theresa and Mrs. Shelly are such a sweetheart. Mr. Joseph from the first day my husband and I have walked in the door have been beyond rude and disrespectful and every time we go inside it's the same thing. March the 16th 2021 Joseph interactions with me was so unprofessional I went later in the day to take every cent out of that bank but because of Mrs. Shelly kindness and helping us with the closures we chose to close just 3. Because it's not the banks fault that Joseph is so rude and unprofessional we've decided to just bank at the Sulphur Branch from now on.”
9AM - 5PM
535 Kirby St, Lake Charles
Banks
“I look forward to visiting the Kirby Street location! It definitely feels as if I’m visiting family instead of banking!! Hey have an awesome team who greets you when you walk in the door and takes care of your transactions very quickly!”
“I had to cash a refund check from my landlord.The ladies at the drive-thru were very nice, friendly, and punctual with my time.I was really surprised they were so very friendly. ??”
9AM - 5PM
1511 Sampson St, Westlake
Banks
“I love the bank!. Friendly and knowledgeable staff. This is as close to the old small town banks we all remember and loved. Thanks to all of the employees for such great service.”
“I went here with family members who had business to attend to. We were greeted when we entered and offered water and coffee.My family members didn't know they needed to sign in to see someone in an office (rather than a teller at the counter). We sat in the lobby for quite a while before family member asked and got on the list. Then we had to wait some more. (One lady in an office was with a member. I don't know what she was doing, but it took a long time.)Finally another lady came out of a different office and said she could help my family members. Things went pretty quick after that.I utilized their restroom. It was very clean.Workers are very nice here.”
8:30AM - 5:30PM
4400 Nelson Rd, Lake Charles
Banks
“‼️Elita George‼️ at the Nelson Rd branch, in Lake Charles is the best commercial banker I have ever worked with. She is responsive, she double checks items that I may not be aware of. She has the best interest of my small business in mind when I contact her each and every time. A+++++ Banker”
“Mrs. Donna was so helpful to me with everything I needed to know about opening a bank account and direct deposits with chase. She was also really nice and quick.”
“I needed a bank statement for the account that I closed a couple of years ago. Document needed to reflect 4 yrs worth of statements so I called them since this bank doesn't operate in my city. I called the Lake Charles, LA location and the customer service that I received from Priscilla Johnson was Excellent ?. She understood my concern and emailed me the statement within an hour. Once again, thank you Priscilla!”
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“I love coming to this branch. All the tellers are on point every time I come. I want to give a special thanks to Ms. Keidra who always greets me by name when I come. She is top tier. Please give her some recognition for her outstanding customer service.”