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March 2024 by Ken Loz
I had two windshield chips repaired on my F150. The result was incredible. The repairs cannot be seen at all.
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March 2024 by DarkStar Paranormal Gear
Do not give these people your credit card information! I paid the $500 online to schedule my appointment. My appointment got accidentally canceled due to them having an "internet outage". Had to reschedule after already having paid for this appointment. Ok, I get it. Things happen no biggy. I go to my next appointment and they try to charge me another $500. Had to show them the other charge on my credit card and then they looked up and found out that I had in fact paid already. The payment was on the cancelled invoice. I get my window changed and fast forward to 3 days later I get another $500 charge on my credit card. Had to sit on the phone with their call center for 45 minutes. Because YOU CANNOT CONTACT THE SHOP DIRECTLY! They will not give you a direct phone number. Every time you call the corporate number, you have to wade through a whole multicolored galaxy of automated responses before you can even get a human on the line. So they supposedly had fixed the problem. Fast forward to 2 days later. A second $500 charge goes through and appears on my credits card. Now I had to spend 2 hours on the phone between 3 different people to finally get someone to contact the local shop. Because us peon customers aren't allowed to call the shop that did the actual work. This has just been a nightmare for me to deal with. My advice to you, pay cash or go somewhere that you can actually call on the phone to get your glass work done. This is not fair that I have to spend hours and days fighting to get my credit card information removed from their system. As of now I still don't have the charge removed. This is what happens when you have local shops that are managed by remote call centers on other states. Customers need to have the ability to contact the location that did their glass replacement.
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January 2024 by DP
Worthless. Can't call and talk with anyone, forget that. Horribly organized. Poor service.
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January 2024 by CJ Ranger
I had numerous chips that turned into long streaking cracks and needed a new windshield. I scheduled my appointment online, followed by a phone call to verify my insurance 30 minutes later. I arrived on time to wait on my suv, and in 1 hr 30 minutes, my suv was finished (even with calibration). Professional staff and great communication. Highly recommend. Thanks, Safelite Mandeville.
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December 2023 by Glenn Porche
Very professional. Great experience for start to finish. Highly recommend.
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November 2023 by Genea Ellis
Thanks to the tech that came out in the cold this morning to change my windshield. Great experience! Thanks Safelite!
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October 2023 by Chris Woodle
Overall outstanding experience. I scheduled the appointment online which was very easy. Arrived a few minutes before their suggested 10 minute before appointment time and they got right after it. My appointment was for 9am and I was out of there by 9:10. The quality of the repair was very good and the communication from them via text and email was excellent. Highly recommend!!
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August 2023 by Beth M.
Paid $500 for a full windshield replacement and the windshield is foggy and cloudy!! Will not stop reporting and reaching out until they honor the 1 year warranty!!
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July 2023 by Donnie W.
Safelite did an amazing job with my SUV and the employees were all beyond helpful! It was a great experience and I would use them again without a doubt, should I need them! Thanks again!!
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June 2023 by Amir
Excellent customer service! From making arrangements on the phone with an extremely helpful representative, to dealing with their staff in person. Great job!
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March 2023 by Patri Tropez
Technician Bruce was excellent! Superb! So was Jeff! Some improvement needed on automated service line, not live agents who were also good !
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March 2023 by Dolyn Barrilleaux
did not repair my windshield. said they would only replace because Crack was more than 6".I will wait to replace
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September 2022 by Chris K.
Finally got around to replacing the front windshield damaged in IDA. I waited until the brake tag needed to be renewed also.
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September 2022 by Nicole Thomas
If I could give 0 stars I would! Brought my sons jeep to the Mandeville location. Guy inside at first was professional. Got a call at 4:30pm with him stating that there is a pin size hole by the windshield and they can’t replace. The windshield was already taken out and they will not put it back in, and the jeep needed to be towed, oh and they close at 5pm. We get to the store and they are putting crash plastic on the jeep, because of course it is pouring rain. I ask them to put the windshield back in that they took out and they said it’s policy not to put it back in. The guy from inside the check-in area comes to the back and just stands there, not once did any of them offer any apologies. Will not ever go back to Safelite again.
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September 2022 by Wendy Glover
I couldn't get anyone to answer my call. wanted me to do everything online. Computer kept hanging up on me. Called another place and was seen the next day!
