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February 2024 by john melton
After having our pristine 2018 Highlander totaled by a falling tree. Enterprise where out of cars that we needed for our part of a carpool until we can settle with progressive. Enterprise after five days of waiting its there way or comeback and try again. Never Enterprise again. I would recommend them to anyone!!!!
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February 2024 by Suzie Russo
Great rental experience from this location! Ben, Brandon, and John were so nice to work with. John was only a few weeks in, and he was very professional and courteous. Definitely will rent from this location in the future!
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January 2024 by Danny Beeson
I use them frequently and never had a bad experience. Location people are great to work with.
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January 2024 by Steven Wilkes
I unexpectedly had to convert a round-trip rental into a one way rental due to a dire family emergency. The employees at the location I returned the car to, on Greenbrier Drive in Houston, were completely understanding and informed that they had waived the traditional penalty fee for returning to a location different than rented from. They told me this unprompted and I greatly appreciated the fact that I had one less thing to worry about. Thank you!
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January 2024 by Doug F
Hit or miss. More miss than hit. Worse than during the pandemic - doesn’t matter if you reserve two weeks in advance or the day before, haven’t had the vehicle I reserved available the last few attempts. They used to care, but not anymore - must have a new manager, the old one cared.Have a Plan B and C because Mandeville Enterprise absolutely does not care about reservations or the customer, more times than not, they have not had the vehicle I’ve reserved in 2023 and they do not care.
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January 2024 by Perry Thomas
Great freindly staff
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December 2023 by Timothy Ratcliff
We have been using Enterprise for 20 years. No longer. The last time I reserved a large SUV, I got there and they had a mid sized available. They said they could have a large one for me in two days. That would be two days after my family left for vacation. Not acceptable. This trip, they had the SUV ready. All went well until I brought it back. After driving 8 hours, I made it to their store 5 minutes after closing. They were sitting inside but would not open the door to take my key. There was another customer there wanting to return his key as well. Lazy people not caring about their customers. The bad part is that I live 2 hours away so I have to drive back today to bring the key. Plus, I have the flu and my temperature is almost 104. They have inconvenienced me big time and being sick makes it worse. I will never do business with these people again and I recommend you don’t either. There is a good chance that your experience with them will go well as many of mine did for years. The problem is that they don’t care about you, the customer. The rep on the phone this morning was quick to tell me that I would be charged by the hour if I didn’t get there by 12:00.
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December 2023 by Jessica Lemoine
Worst customer service ever!!! Cam and the manager, John, are extremely rude and unprofessional. Do not waste your time and certainly, do not trust them with your business. Trust me.
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October 2023 by Stephanie Gagliano
I had a great experience at the Mandeville location! Picking up and returning the car was a pleasant and smooth transaction!
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September 2023 by Chad Roig
They did a great job accommodating me of my needs for the right car all in a timely fashion!
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August 2023 by Butterfly
I give a 5 star review only because Tyler Cairns assisted me with a getting another rental because the rental I had was smelly, shook real bad when going 70 on the interstate and finally after a few days of driving told me I had low pressure in a tire so I went back to the Enterprise office and Tyler put me in a better car. I am now just waiting on my $50.00 refund, which I haven't received yet and its been about 3 weeks. This is my second time renting a vehicle from Enterprise and Tyler and the others in the office were very nice and helpful. Will rent from them again! ~Susanna
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August 2023 by Lynn Brayton
Tyler did a great job getting me serviced quickly and efficiently. Very polite and nice.
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August 2023 by Scott DuCre
I would like to give zero Stars to Enterprise they took money out my account and I still had the vehicle they took money out of my account for gas and I still have the vehicle they rented me a truck headlights was out I can only could use it in the daytime you cannot get no one on the phone it's hard to talk to someone you tried to explain to someone all they say is okay a steady taking money out my account and I still have the vehicle and they would like to charge me the only thing they did for me was waived the gas brought me another truck and it was running bad driving bad I explained it to them and they still trying to make me pay. Enterprise also know that I cannot rent a vehicle if something is wrong with it it rented me a Ford truck when it had a recall on it. I would never a vehicle from Enterprise again I'm hearing people all over even insurance company saying they're here in customers complaining about Enterprise
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August 2023 by Chris Rouquette
Great Enterprise location I have rented from this location more then 6 times. The staff here are top notch. They get you in and out fast. The car selection is good for an non airport location. They make sure the cars a clean and ready.
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July 2023 by Leyton Roetting
Great place to rent a car from with fantastic customer service. I have had a few issues with cars and Hayden has always taken care of them immediately. As I rent cars multiple times a year for business and personal use, this is absolutely my first choice.